Reviews
I liked my salesman Dustin.
I liked my salesman Dustin. The deal was good for them. Like usual. But not good for me. Not a fan of the finance guy. Didn’t ask when I wanted the loan date to be. Had very little personality. The extra warranty was and is wayyyyyyy over priced. Feel like we got took. Never paid more than half of what we paid this time.
I liked my salesman Dustin.
I liked my salesman Dustin. The deal was good for them. Like usual. But not good for me. Not a fan of the finance guy. Didn’t ask when I wanted the loan date to be. Had very little personality. The extra warranty was and is wayyyyyyy over priced. Feel like we got took. Never paid more than half of what we paid this time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jeep had issues while traveling thru Austin, even though
Jeep had issues while traveling thru Austin, even though they were booked solid, they had a mechanic spend 15 minutes and he fixed it. Splendid service
Jeep had issues while traveling thru Austin, even though
Jeep had issues while traveling thru Austin, even though they were booked solid, they had a mechanic spend 15 minutes and he fixed it. Splendid service
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Howe did a great job taking care of me on my visit for
Howe did a great job taking care of me on my visit for the oil change
Howe did a great job taking care of me on my visit for
Howe did a great job taking care of me on my visit for the oil change
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Austin Ford Chrysler. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
My experience was very good.
My experience was very good. I was kept informed during the process. Nice waiting room.
My experience was very good.
My experience was very good. I was kept informed during the process. Nice waiting room.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Austin Ford Chrysler. We appreciate your business and hope to see you again soon!
Our experience with Austin Ford was excellent, they are
Our experience with Austin Ford was excellent, they are friendly and knowledgeable. They treated me with the outmost respect even though I wasn’t buying a high price vehicle.
Our experience with Austin Ford was excellent, they are
Our experience with Austin Ford was excellent, they are friendly and knowledgeable. They treated me with the outmost respect even though I wasn’t buying a high price vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Austin Ford Chrysler!
I have always had really good experiences at this
I have always had really good experiences at this dealership. The staff are friendly, fast and thorough. When I was paying this last visit, there was an elderly gentleman paying before me. It was taking a long time because he had a lot of questions. The staff person was so kind, patient and conscientious in answering all his questions. It was really great to see. This is a super place!
I have always had really good experiences at this
I have always had really good experiences at this dealership. The staff are friendly, fast and thorough. When I was paying this last visit, there was an elderly gentleman paying before me. It was taking a long time because he had a lot of questions. The staff person was so kind, patient and conscientious in answering all his questions. It was really great to see. This is a super place!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Very nice people to work with, addressed issues with
Very nice people to work with, addressed issues with transmission very quickly with out any problems
Very nice people to work with, addressed issues with
Very nice people to work with, addressed issues with transmission very quickly with out any problems
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Horrible customer service.
Horrible customer service. Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused to help with warranty coverage. Ford is all around a BAD COMPANY!
Horrible customer service.
Horrible customer service. Have had the same problem with my car since I got it, and they could not figure out what was wrong with it till AFTER my warranty expired and refused to help with warranty coverage. Ford is all around a BAD COMPANY!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
The experience was very good and the vehicle was fixed as
The experience was very good and the vehicle was fixed as promised. Everyone was very professional.
The experience was very good and the vehicle was fixed as
The experience was very good and the vehicle was fixed as promised. Everyone was very professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!
The reason why I am not giving this service center a 5
The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future.
The reason why I am not giving this service center a 5
The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair