Dan O'Brien Kia

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 7, 2020

    Fantastic experience! Vinny was positive, professional and pressure-free! Worked to get the price and vehicle that I wanted. I wish that all KIA dealerships... could do the same. I have already referred two people in the market for the same car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 29, 2020

    writing for my mother as she doesn't have access to internet...she recently purchased a 2020 Sorento off dan Obrien kia and after she recreate car they... told her they would mail her her plates which they have yet to do and it has definitely been over a week. She had tried calling multiple times specially in tge last 3 days and either gets completely ignored or just put on hold til she hangs up. She was told by a customer service that her salesman was standing right infront of him and was immediately put on hold and the phone was never answered. This is the worst customer service you could ever have. Learn to treat people with a little respect specially when they hear all kinds of bad things but yet give you a chance. Never will seellhe recommend this place to anyone

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 27, 2020

    I cannot say enough about the purchase of our KIA Soul GT from KIA of Norwood MA. Our salesman Mohammed was truly wonderful and extremely helpful. I... am recommending KIA of Norwood and Mohammed to everybody. We definately will be purchasing another car from them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 13, 2020

    Welcomed immediately upon arrival. Trading a vehicle upon purchasing a new vehicle. We were treated kindly and fairly. Jean was great and very helpful.... I would definitely recommend this dealership to others

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 2, 2020

    This was by far the absolute worst dealer experience I have ever been exposed to. You walk in to a busy room filled with chatter of all customers and sale... persons with music turned up to drown out all the other commotion going on. Atmosphere as a whole does not instill comfort for the majority of customers. I walked in with 3 vehicles that I saw on their web site (pages printed out with stock numbers etc) The sales person pushed very hard to steer me into something different and never did show me the vehicles I came in to specifically look at. I made it very clear upon beginning conversation with the sales person and several times during my stay that I was only gathering information, numbers, etc and that I had appointments with other dealers as well so I was not making any final decisions. They just kept aggressively pushing to sell me a car, any car, today and yet still never showed me the specific vehicles I came into look at. I am a very quite mellow type person but these guys got me so angry that I stormed out of there firmly telling them across the room that I came into talk specific vehicles and did not approve of them trying to push me into something different. They aggressively chased me as I left speaking loud. I have never in my life experienced such poor operation. Please, think twice before entering this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    June 22, 2020

    Overall it went good love the car I got and my sales man was great. I would send a friend there nice people to work with l.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    June 14, 2020

    After being barraged with calls and emails about their amazing offers I replied to the alleged Senior Sales person, Eric Enos with a specific request for... a vehicle to earn my business. After 5 days of no response l, I finally let him know I purchased elsewhere and had a very good experience elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 3, 2020

    Just purchased a used/almost new car from this dealership. Saw the car on line, sent a text to see if it was still available and almost immediately received... a return call about our inquiry. Made an appt for the next morning to view it. We were met and helped by Salesperson Riley. He was very helpful and friendly. Completed our sale shortly after test driving. All the staff we encountered were also friendly and knowledgeable. Would highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 26, 2020

    Great experience staff was very helpful and knowledge. I would definitely recommend this place to my friends. I’m very thankful for the help at Dan O’Brien

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 25, 2020

    Was told by one of the Dan O’Brien dealers that there were 3 Mitsubishi outlander sat the Kia in concord . We drove 1 hr sit down with salesperson was... told that the suv we came for is sold . We asked about the other 2 do the manager comes over and tries to get us into a lease ummm no . Then tells us that the other 2 went to auction just minutes ago yeah right and other ess was at another dealership by Dan O’Brien but sold . Then he calls me and says he could get me into a Kia of course it’s a Kia dealership I did not want a Kia I wanted the suvs that were listed on their site and were told they were in concord . Would never deal with Dan O’Brien places anywhere after that horrible experience . I will make sure my friends and family are also aware of the deceitful practice they use there . A whole day blown driving an hr waiting at the desk while they conjure up their stories and leave with nothing .

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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