Garbage! From their Service dept to Sales team! Charging $399 for a new sensor and topping off fluids although they said the fluid was burnt?! Shouldn’t... they have drained the burnt fluid and replenished it?! Oh and Patrick Broderick thanks for doing my dad a favor when asking him you know, joking aside - asked if he had ever fallen and hit his head!? You opened his eyes to the “deal” you were trying to give him. 5k over the price they originally said and 2k over internet pricing! That place and people are freaking full of jokes! Literally, right Patrick!?
This dealership should rethink how they cross the line of unethical. Manipulated my income in order to put me in a car that they chose for me.. Also Lied... when I asked the Kelly Blue Book. BUt their sales training paid off I bought a car I did not want and could not afford... JUST WALK AWAY!!!
This dealership takes advantage of people. I am a widow and my husband was the one that always made the deal for car purchases. I asked about the starting... value and was told it didn’t start with MSRP but the top value on the car. I originally thought I got a decent price until the people I work with explained how poor my deal was and that essentially received no value for my trade. When I called to ask for an explanation and tell them how disappointed I was, the salesman then accused me of my car being in an accident because it had a scrape on the front corner from brushing a stone wall. I then spoke to a young man that was condescending telling me it was like buying groceries and you pay full price. And further told me the lengthy warranty has to be covered. I would not purchase from this dealer again and not recommend to anyone.
I can't vouch for an in person experience as my interaction with DanOBrien Kia is solely over email. DanOBrien's Lynda emailed me through a query I sent... out through TrueCar.com. She proceeds to ask me if I'd received the email. I said no, and so she sends me a TrueCar certificate which quotes out a car, make, model, year, color, trim, MSRP, and savings... She promptly tries to rope me into driving out to talk 'options'. I declined simply b/c I had a very straight forward request for a make, model, trim, etc out the door cost. No nonsense final cost Several more emails went back and forth only to find out they didn't have this car in stock.. This is literally BAIT AND SWITCH.. Then I get an email from Dan OBrien who has the AUDACITY to accuse me of being combative as a response to my email to his subordinate Lynda (Or they could even be the same people, who knows) "I'm looking for INFORMATION, not the run around...." I reply when she was using terminology regarding their 'forever warranty' interchangeably with reference to different product (used/new). For example, contrary to Lynda's email, I saw no proof on the mobile website that used cars had the 'forever warranty'. He then has the audacity to go sell try to sell me that TrueCar.com and how it's a third party and how they're not responsible for their fake listings.. all this after his own Sales department LITERALLY sent me the Truecar.com quote. This is totally patronizing. He pretty much doubles down and tries to sell it a second time Let's not forget the fact that Obrien has a DEALER PORTAL with TrueCAR.com and that dealers pay TrueCar.com a fixed rate for referring them successful sales. Even if they didn't, if someone directly benefit from a questionable site, to not take responsibility for wrongful information from the site is just bad business. Obrien does a poor job of trying to hide behind plausible deniability These dealerships have lost ALL leverage with the internet and try to adapt by paying these third party sites to be the fall guy for shady business practices. Per another reviewer, Gregory M. who was there in person and wasted a LOT more time than I, this seems to be a practice on site as well. I try to give the benefit of the doubt and assume that these instances are mainly because of incompetence rather than malice, but honestly, this seems like a little bit of both. I will not be doing business with DanO'Brien Kia.
Very comfortable and pleasant waiting area with complimentary snacks and beverages. Service performed on time and complete to satisfaction. They also alerted... me to a recall and took care of it while there. Even came with a car wash! Excellent Service!
Worst experience ever in car buying. Look out! The MSRP maybe $27,280.00 than they add on at the dealership $4995.00 for warranty forever (which pretty... much means if your car becomes on fixable with 200,000 miles on it that might give you five 500 bucks for it), 1yr 15k maintenance plan ( really how much can that cost?) State inspections for life ( if someone has their car for 5 to 6 years that's less than $300 total there) tile key protection (only covered for 6 months then you pay for all the months after), wheel locks ( there's another $75), and nitrogen filled tires. All that for almost $5,000! Doesn't that sound like a deal to you?! And then watch out if your financing doesn't go through and you sign that day. They may not even call you for up to 14 days to let you know you got approved by a different bank and have to resign or not going to prove it all. No communication at all! An absolutely horrible experience.
It was a very pleasant experience buying my new car at Kia in Concord, NH. My salesman, John Kimball, and the general manager worked with me in a very... fair manner so I could come close to my budgeted car payment price. I am very satisfied with the service I received.
Excellent service Provide more customers. Refreshments while there waiting