Reviews

2.5 out of 5 2.5
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 9, 2019

    We had a wonderful experience buying a car from dan obrien Kia in north Hampton New Hampshire the sales team worked with us made it a pleasant experience... with in hours we finalized our deal and were on our way thank you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    January 3, 2019

    The management at this dealership seriously needs to take customer services classes! I was told I could get my "free" oil change at another... dealership near me, however I was told otherwise when I went to another kia near me. Interesting enough, I wasn't their only customer who was told their cost would be covered!! When I contacted Dan O'Brien Kia, I spoke with Jose, (one of their mgrs.) who was the most condescending, pompous xxx I have ever communicated with! He didn't care about me being given misinformation and felt they shouldn't have to give me a free one another time. Never once did they apologize to me, but just made excuses for their bad behavior!! All I was looking for was for them to stand by their word and honor the "free" oil change! Not my fault I was given misinformation! All I got was Jose reiterating himself about what their policy was...who gives a xxxx about their policy - we are talking about a $50 dollar oil change! Not asking them for 1k bucks, just the simple oil change that i should have received!! Jose and the GM's total disregard for feeling I'm not worth them taking a hit for $50 is UNBELIEVABLE!! WHAT IS EVEN MORE PATHETIC IS MANAGEMENT NOT GIVING A CRAP ABOUT MY LOST TIME AND MONEY BECAUSE OF THEIR INABILITY TO TRAIN THEIR EMPLOYEES!! I WAS TOLD "MISTAKES HAPPEN"! NOT SORRY, WE MADE A MISTAKE AND DO TO OUR MISTAKE, WE WILL HONOR A 3RD FREE OIL CHANGE EVEN IF IT GOES OVER THE 12 MONTH PERIOD!! INSTEAD, THEY JUST KEPT MAKING EXCUSES AND WHEN I STATED I WASN'T THE ONLY CUSTOMER OF THEIRS (MORE THAN A DOZEN) THAT WAS TOLD INACCURATE INFO, THE GM'S RESPONSE WAS "THAT ISN'T THAT MANY CONSIDERING THEY SOLD 1800 VEHICLES LAST YEAR!! I FIND THAT VERY HARD TO BELIEVE!! I SHOULD HAVE KNOWN WHEN I FIRST INTERACTED WITH THEIR SALES DEPT AND WAS TOLD THEY WOULD HONOR A PRICE I COULD AFFORD TO LATER AFTER I TEST DROVE AND WASTED MY TIME I WAS TOLD THEY COULDN'T DO THE PRICE ANYMORE!! THIS PLACE IS NOT TRUSTWORTHY AND CERTAINLY BELIEVES US AS CUSTOMERS DON'T MATTER ONCE THEY GOT THE SALE!!! BEWARE, STAY FAR AWAY!! ESPECIALLY FROM THE GM WHO IS AN ARROGANT SOB!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 1, 2019

    I can't say enough good things about Dan O'Brien Kia North Hampton and Concord. I initially didn't have a good experience with them, but... they were very interested in rectifying the situation and making sure I was happy. Ian(Concord) and Joe(North Hampton) in particular were very warm, and treated me like a person rather than a potential sale. To start with, I shouldn't have been able to leave there with a new car. My credit wasn't great, and my trade in was underwater. However, they went above and beyond to get me a good deal on a 2019 Kia Optima S, and did me a LOT of favors to help get me out of my trade-in. If there is one thing I can say, if you're halfway reasonable about your interest rate and monthly payment, they can and will get you into a car. Not only was I able to walk out of there with a new car at a decent interest rate with a decent monthly payment. I was able to walk away from my old car without any real consequences. I haven't even mentioned the great things that came with my car. When you combine all the extra warranties and perks that came with buying a car with Dan O'Brien, the value cannot be beaten. These guys have customer service at their core, and I look forward to going back for service, and I will definitely be recommending others check them out.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    December 14, 2018

    Horrible they snuck this ‘adendum fee ‘ on and 5,000 at that. It apparently was on a little sticker to the right of window sticker but I... never was properly informed. One would think that 5,000 would show up on my invoice but they somehow did the numbers so it is t listed separately but bundled with other stuff. Infuriating. I went in for test drive and went out with what I thought was a great deal and was told was a great deal Am furious and would not recommend this place to my enemy Have cried and lost sleep. The 22,500 turned into a 30k car somehow. They wouldn’t let me cancel when I spoke with manager the next day. I told them I was very unhappy and just wanted to cancel sale. One would think that if it was such a great deal as they claimed then they would t hesitate to have the car back. Smells fishy. Sharks

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 26, 2018

    Bought from previous dealership asked for help with wheellocks. On hold drove there ingored for $11.00 worth of parts. Lost customer that has bought 4.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    October 13, 2018

    Garbage! From their Service dept to Sales team! Charging $399 for a new sensor and topping off fluids although they said the fluid was burnt?! Shouldn’t... they have drained the burnt fluid and replenished it?! Oh and Patrick Broderick thanks for doing my dad a favor when asking him you know, joking aside - asked if he had ever fallen and hit his head!? You opened his eyes to the “deal” you were trying to give him. 5k over the price they originally said and 2k over internet pricing! That place and people are freaking full of jokes! Literally, right Patrick!?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    October 1, 2018

    This dealership should rethink how they cross the line of unethical. Manipulated my income in order to put me in a car that they chose for me.. Also Lied... when I asked the Kelly Blue Book. BUt their sales training paid off I bought a car I did not want and could not afford... JUST WALK AWAY!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 20, 2018

    This dealership takes advantage of people. I am a widow and my husband was the one that always made the deal for car purchases. I asked about the starting... value and was told it didn’t start with MSRP but the top value on the car. I originally thought I got a decent price until the people I work with explained how poor my deal was and that essentially received no value for my trade. When I called to ask for an explanation and tell them how disappointed I was, the salesman then accused me of my car being in an accident because it had a scrape on the front corner from brushing a stone wall. I then spoke to a young man that was condescending telling me it was like buying groceries and you pay full price. And further told me the lengthy warranty has to be covered. I would not purchase from this dealer again and not recommend to anyone.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    March 18, 2018

    I can't vouch for an in person experience as my interaction with DanOBrien Kia is solely over email. DanOBrien's Lynda emailed me through a query I sent... out through TrueCar.com. She proceeds to ask me if I'd received the email. I said no, and so she sends me a TrueCar certificate which quotes out a car, make, model, year, color, trim, MSRP, and savings... She promptly tries to rope me into driving out to talk 'options'. I declined simply b/c I had a very straight forward request for a make, model, trim, etc out the door cost. No nonsense final cost Several more emails went back and forth only to find out they didn't have this car in stock.. This is literally BAIT AND SWITCH.. Then I get an email from Dan OBrien who has the AUDACITY to accuse me of being combative as a response to my email to his subordinate Lynda (Or they could even be the same people, who knows) "I'm looking for INFORMATION, not the run around...." I reply when she was using terminology regarding their 'forever warranty' interchangeably with reference to different product (used/new). For example, contrary to Lynda's email, I saw no proof on the mobile website that used cars had the 'forever warranty'. He then has the audacity to go sell try to sell me that TrueCar.com and how it's a third party and how they're not responsible for their fake listings.. all this after his own Sales department LITERALLY sent me the Truecar.com quote. This is totally patronizing. He pretty much doubles down and tries to sell it a second time Let's not forget the fact that Obrien has a DEALER PORTAL with TrueCAR.com and that dealers pay TrueCar.com a fixed rate for referring them successful sales. Even if they didn't, if someone directly benefit from a questionable site, to not take responsibility for wrongful information from the site is just bad business. Obrien does a poor job of trying to hide behind plausible deniability These dealerships have lost ALL leverage with the internet and try to adapt by paying these third party sites to be the fall guy for shady business practices. Per another reviewer, Gregory M. who was there in person and wasted a LOT more time than I, this seems to be a practice on site as well. I try to give the benefit of the doubt and assume that these instances are mainly because of incompetence rather than malice, but honestly, this seems like a little bit of both. I will not be doing business with DanO'Brien Kia.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    January 15, 2018

    Very comfortable and pleasant waiting area with complimentary snacks and beverages. Service performed on time and complete to satisfaction. They also alerted... me to a recall and took care of it while there. Even came with a car wash! Excellent Service!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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