Napleton Hyundai of Carmel

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4.2
(332 reviews)
Visit Napleton Hyundai of Carmel
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–7:00pm
Sunday Closed Closed
New (888) 348-0669 (888) 348-0669
Used (888) 354-2208 (888) 354-2208
Service (888) 356-4298 (888) 356-4298

Inventory

See all 113 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2017.
Today the Ed Napleton Family operates more than 75 franchises in six states. Taking pride in helping each community they live and work in the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Experience the Napleton Hyundai of Carmel RED CARPET TREATMENT!

Service center

Phone number (888) 356-4298

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.2
(332 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

What a pleasure to team up the Staff at Napleton, very...

What a pleasure to team up the Staff at Napleton, very courteous, professional and informative. They assist in every aspect. From arrival to the informative info about the vehicle in question, the test drive and every step after, most importantly through the financial process. I highly recommend this great Group of Professionals. I look forward to my next purchase.

1.0

Yo Yo Scammers

DO NOT DO BUSINESS with this place!!! I was scammed with the Spot Delivery scam by Crystal Burton (Sales Person) and Jason in finance. I have all the screenshots to prove it. I was told On 11/26/21 that I was approved for a car& that Prestige was the lein holder. I have this information in a text message, Crystal manually entered my debit card payment because she said it was needed to prevent the car from being sold. I drove the car home & then on 12/06/21 Jason from finance called & said that they couldn't get the car financed due to employment verification issues. I send over a letter of verification on my company letter head as well as the 1099 to show being a independent contractor. Jason never submitted the information to the finance company. I found this out when I called them on 12/13/21 after asking multiple times for their contact info. The car was picked up & now Jason will not return my down payment. I want my money ASAP. I have also filed a complaint with the Attorney Generals office, BBB, Auto Dealer Service Division. I have text messages from both Crystal & Jason showing them giving me the run around. I want my money & would like for someone to contact me ASAP before I go to the local news.

1.0

DO NOT DO BUSINESS with this place!!! I wasscammed with...

DO NOT DO BUSINESS with this place!!! I was scammed with the Spot Delivery scam by Crystal Burton (Sales Person) and Jason in finance. I have all the screenshots to prove it. I was told On 11/26/21 that I was approved for a car& that Prestige was the lein holder. I have this information in a text message, Crystal manually entered my debit card payment because she said it was needed to prevent the car from being sold. I drove the car home & then on 12/06/21 Jason from finance called & said that they couldn't get the car financed due to employment verification issues. I send over a letter of verification on my company letter head as well as the 1099 to show being a independent contractor. Jason never submitted the information to the finance company. I found this out when I called them on 12/13/21 after asking multiple times for their contact info. The car was picked up & now Jason will not return my down payment. I want my money ASAP. I have also filed a complaint with the Attorney Generals office, BBB, Auto Dealer Service Division. I have text messages from both Crystal & Jason showing them giving me the run around. I want my money & would like for someone to contact me ASAP before I go to the local news.

5.0

The service department is diligent and thorough. I...

The service department is diligent and thorough. I recently had a problem that was proving hard to diagnose but they kept at it until it was located and resolved! Moreover, the service manager, Megan Davis, was more than great to work with regarding the billing on the project to provide an equitable solution.

Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Megan here at Napleton Hyundai of Carmel! We hope to be of service to you again! Take care!

5.0

Great and professional service, Kevin was very helpful...

Great and professional service, Kevin was very helpful and professional, definitely recommend Napleton hyundai Carmel, and Kevin in service

Dealer response

Hi, we're happy you found our staff Kevin to be so supportive during your experience here at Napleton Hyundai of Carmel. Thanks for the recommendation, and have an amazing day!

5.0

Kevin in service at Napleton Hyundai of Carmel goes above...

Kevin in service at Napleton Hyundai of Carmel goes above and beyond expectations. He is always willing to please.

Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Napleton Hyundai of Carmel! We hope to be of service to you again! Take care!

1.0

I would give this dealer 0 stars if that was an option....

I would give this dealer 0 stars if that was an option. I am 58 years old and bought 25 cars in my life and never had such a horrible experience as I did with this dealer. They do not tell you the truth and do not return phone calls! I've never had a Hyundai...thought I would try one. Now...no way! NEVER AGAIN if this is how they run their dealerships.

Dealer response

Hi there, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (317) 848-4200. We will work with you to resolve this matter to your satisfaction.

5.0

Kevin, who works in the Service Department, is always...

Kevin, who works in the Service Department, is always very friendly yet efficient! Even when he is super busy, he still makes each customer feel like he is giving them his full attention and makes sure all problems are resolved.