The Used Car Factory

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
5 lifetime reviews.
  • 1.0 out of 5
    September 15, 2020

    After buying a 2017 Hyundai Accent for my daughter to have a dependable car, the transmission started malfunctioning. I have not been able to get in touch... with this dealer after Hyundai informed me they would not warranty the vehicle. They told me it was a rental car, but that wasn’t disclosed to me. Now the transmission has to be replaced even though the car only has 65k miles on it.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    June 19, 2020

    Purchased a car from here one year ago. The manager was arrogant and rude. They hid defects on the vehicle's wheels with plastidip and did not disclose... these defects. The plastidip started to peel after a few months of driving, now the wheels need to be touched up or repainted.

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2019

    Great experience at this dealer. Great sales staff. Best place by far we have dealt with in the used car business. I would reccomend them anytime.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2019

    Friendly staff clean facility nice cars. Staff was knowledgeable about the car I purchased. Austin and Chris were very helpful. Would recommend the... dealership to others.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 19, 2018

    I was looking to trade in my Jeep for an H3 Hummer. I found an Alpha edition at this lot through the internet. I live in Raleigh and made arrangements... with GM Austin Kosinski to come down and see the car. On the day I was supposed to go down there, I couldn’t, due to work. I called Austin and we discussed both my Jeep and the H3 over the phone. Austin sent one of his team members up to me (3 hr drive) with the H3. It was all he said it was and the deal was made in my driveway! Talk about going above and beyond for his customers! I would recommend dealing with Austin and this company any time.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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