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Luther Brookdale Mitsubishi

(987 reviews)
2024 state dealer award
View 8 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(987 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Brookdale Mitsubishi from DealerRater.

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I have bought 2 cars from this dealership and I would

I have bought 2 cars from this dealership and I would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Christian was super helpful.

Christian was super helpful. He was able to get my car in a day early and I was able to pick it up same day. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Disappointing that one tire was damaged by the mechanic

Disappointing that one tire was damaged by the mechanic switching out my summer tires. In addition, why do they tell you to make a time for your appointment when it takes so much longer to put on the winter tires? Grateful they let me know one tire had a bulge & was too dangerous to keep, however, I now have 2 tires to replace for next Spring. Thankfully they'll reimburse me for the one damaged in the shop. Nearing 78 and my wife having heart & lung issues I avoid being indoors as much as possible, therefore, I was pretty uncomfortable waiting so long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Two major issues: 1 parts took weeks to get.

Two major issues: 1 parts took weeks to get. 2 pricing out of sight too high

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Someone should contact me directly.

Someone should contact me directly. I had a terrible experience. I am thinking of finding a new service firm because of this experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Advisor was responsive and kept me posted as the work on

Advisor was responsive and kept me posted as the work on my car progressed. I’ll continue to visit this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The person who helped me was Christian, he exceeded my

The person who helped me was Christian, he exceeded my expectations. He made sure I knew the number of tires, and let me know of upcoming events to get the most for my money. On the day of service, he put me into a loaner vehicle another big blessing that day. I appreciate his honesty and knowledge, I felt trust and security working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always a good experience at Luther brookdale Mitsubishi

Always a good experience at Luther brookdale Mitsubishi in Minneapolis Minnesota for my outlander sport

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

The person who worked with me was awesome!

The person who worked with me was awesome! Very warm and friendly, and I felt like I could trust him. I also never had to do any waiting around, customer service was excellent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They overcharged and did not end up fixing the heat

They overcharged and did not end up fixing the heat shields but still charged me for it. They are still rattling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.