Reviews
Matt, the customer service representative, is very professional and very courteous. The service department is one of the better service departments I’ve ever visited.
Matt, the customer service representative, is very professional and very courteous. The service department is one of the better service departments I’ve ever visited.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arnold, thank you for sharing your wonderful feedback about Matt and the rest of the team! We appreciate your business and hope to see you again at DiFeo Kia!
Ty was excellent a real gentleman he was very knowledgeable and friendly a real pleasure to deal with.
Ty was excellent a real gentleman he was very knowledgeable and friendly a real pleasure to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gerry, this feedback made our day! We're thrilled it was such a pleasure to do business with Ty. We hope to see you again in the future at DiFeo Kia.
Ralph was great. He quickly responded to my issue and kept me informed about the progress.
Ralph was great. He quickly responded to my issue and kept me informed about the progress.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, we really appreciate your positive review of Ralph! Thank you for trusting DiFeo Kia with your business.
Great service department. Matt is the best to deal with. They always make sure everything is right. Tim in parts is also outstanding in his job.
Great service department. Matt is the best to deal with. They always make sure everything is right. Tim in parts is also outstanding in his job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom - Thank you for your business and your fantastic review of Matt, Tim, and the team! We hope to welcome you back to DiFeo Kia Service Department for all of your future auto needs!
Friendly and professional service. Car was done on time. I will certainly come back again when service is due
Friendly and professional service. Car was done on time. I will certainly come back again when service is due
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Don, we're pleased to hear everything was completed on time and to your satisfaction! We look forward to your next visit with us at DiFeo Kia!
Wonderful!!! Great attitudes. Always on time but getting your car done always caring very personal
Wonderful!!! Great attitudes. Always on time but getting your car done always caring very personal
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry, thank you for sharing a great review of DiFeo Kia!
Great team. Feels like one big family. Shawna is the best!!!! Not a long wait at all! Thanks
Great team. Feels like one big family. Shawna is the best!!!! Not a long wait at all! Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laurie, it was our pleasure to assist you. Thank you from all of us here at DiFeo Kia!
Our experience at DiFeo KIA was less than satisfying. Our salesperson Simon Zino was personable and accommodating to all our requests, but the purchase of our 2026 KIA involved some scamming. We offered a price for the KIA, the only new 2026 KIA left at DiFeo and our offer was accepted by Simon and his manager. When we finally signed the contract for the car over 1500 in Zurich security items was added to our offer price. Our offer was for the car as is and we didn't expect to pay more except for tax, registration, dealer prep and plates. We feel that we were double billed for the Zurich features since our initial offer was for the car with everything already in it . Mike the manager returned half of the $1500 dollars to us, as we were very unhappy, but in fairness, all of these monies should have been returned to us. In addition, we were given only one key fob with the car. It took all of 3 weeks to get a second one. Harold S. Lowenfels
Our experience at DiFeo KIA was less than satisfying. Our salesperson Simon Zino was personable and accommodating to all our requests, but the purchase of our 2026 KIA involved some scamming. We offered a price for the KIA, the only new 2026 KIA left at DiFeo and our offer was accepted by Simon and his manager. When we finally signed the contract for the car over 1500 in Zurich security items was added to our offer price. Our offer was for the car as is and we didn't expect to pay more except for tax, registration, dealer prep and plates. We feel that we were double billed for the Zurich features since our initial offer was for the car with everything already in it . Mike the manager returned half of the $1500 dollars to us, as we were very unhappy, but in fairness, all of these monies should have been returned to us. In addition, we were given only one key fob with the car. It took all of 3 weeks to get a second one. Harold S. Lowenfels
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Always a wonderful experience .. the Customer Service is excellent The mechanics are proficient and Honesty combined with Excellence makes it a Superior Kia Dealership. I can’t say enough about “Jen” who I deal with almost exclusively .. truly a pleasure! I travel 20 miles to get my car serviced here because of all the above
Always a wonderful experience .. the Customer Service is excellent The mechanics are proficient and Honesty combined with Excellence makes it a Superior Kia Dealership. I can’t say enough about “Jen” who I deal with almost exclusively .. truly a pleasure! I travel 20 miles to get my car serviced here because of all the above
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, feedback like this makes our day! We're so glad Jen and the team continue to impress you, and we truly appreciate you traveling to see us at DiFeo Kia Service Center. We look forward to assisting you down the road!
Shawna and the team at Difeo KIA Lakewood is knowledgeable, professional, and always greeting customers with a smile. Even when I have questions they do not hesitate to explain in detail.
Shawna and the team at Difeo KIA Lakewood is knowledgeable, professional, and always greeting customers with a smile. Even when I have questions they do not hesitate to explain in detail.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Teresa, your feedback means the world to us! We're so glad you can rely on Shawna and the team for top-notch service every time. Safe travels from everyone at DiFeo Kia!