Difeo KIA

Started out good. The middle was rocky come to find out The miscommunication was because they had the wrong phone number and email address. But the end result was good and they kept their word about everything. I would recommend the dealership and the salesman Joel. Kenneth in finance was great too!

I had a great experience with the service department. The staff was professional, friendly, and kept me informed throughout the entire process. They completed the service in a timely manner and made sure all of my questions were answered. I really appreciated their excellent customer service and attention to detail. It's reassuring to know my vehicle is in good hands. A special thank you to Jen, my service manager, for making the entire experience smooth and stress-free. Your professionalism, communication, and dedication to outstanding customer service truly made a difference. Thank you for taking such great care of both me and my vehicle! I highly recommend this dealership to anyone looking for reliable, trustworthy, and exceptional vehicle service.

The three gentlemen I dealt with were very professional, knowledgeable and explained everything.simpn took his time and made me feel very comfortable. I had previously gone to another Kia dealership in Toms River and the salesperson's attitude left a lot to be desired. It was just the opposite with my dealings with Simon.

Simon and the other wo gentlemen I dealt with were extremely nice and explained everything.

Jen was great! Tech who did my service was also great. Went above and beyond and even vacuumed my floor mats. Great experience!

They were very nice and explained everything . The service was performed in a timely manner. The loaner car was clean and close to my car for comfort. Great bunch!

Great service. Very friendly and knowledgeable. Jen and co could not be more accommodating. Kia Service the best.

Great customer service. Salesman was very nice and helped with my needs. He got me in my new car quickly.

Shawna Roedema in the Service Department is truly the best in the business! She is professional, knowledgeable, friendly, and always goes above and beyond to make sure everything is taken care of. She kept me informed throughout the entire process, answered all of my questions, and made the experience smooth and stress-free. It’s rare to find someone who genuinely cares about their customers the way Shawna does. If you need your vehicle serviced, I highly recommend asking for Shawna. She is a huge asset to the dealership. Thank you for providing such outstanding customer service!

Great functionality with their online scheduling and, as always, great service. I scheduled for service quite some time ago and when I saw my reminder I gave the service desk a call and spoke with Brianna Pocsi explaining that I could not make the scheduled service date. "That's understandable. We can change the date for your service that's more convenient. When would you like to bring your Kia in for service?" Just like that... I was scheduled at a more convenient date and time. I brought my automobile in and handed the keys to Brianna, was offered a cup of coffee sat down to read my book and before you know it, "Mr. Thompson, your car is ready." Great service with a smile. Thank you, Brianna and Difeo Kia of Lakewood. Regards, Kevin Thompson