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Jackson Hole Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (33 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:30pm
Tuesday 8:00am–6:00pm 8:00am–5:30pm
Wednesday 8:00am–6:00pm 8:00am–5:30pm
Thursday 8:00am–6:00pm 8:00am–5:30pm
Friday 8:00am–6:00pm 8:00am–5:30pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (33 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jackson Hole Ford from DealerRater.

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Highway robbery

I spend many summers in Jackson Wyoming and I’m used to the exorbitant prices charged, but Jackson Ford text the cake. I took a key fob in to have it programmed and cut. The charge for the labor to do this was $198. Totally exorbitant. I would not recommend taking my bicycle to Jackson Hole Ford due to their outrageous pricing practices.

Highway robbery

I spend many summers in Jackson Wyoming and I’m used to the exorbitant prices charged, but Jackson Ford text the cake. I took a key fob in to have it programmed and cut. The charge for the labor to do this was $198. Totally exorbitant. I would not recommend taking my bicycle to Jackson Hole Ford due to their outrageous pricing practices.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Department Is Clueless

I had a recall notice on my car and called the Alpine location to schedule an appointment. They informed me they don't do recall work in Alpine. I contacted the Ford Recall Team who contacted Jackson Hole Ford while I was on the line. The dealer scheduled the appointment and it was confirmed three times it was in Alpine not their other location in Jackson. When I showed up in Alpine I was informed the appointment was in Jackson. I am finished dealing with these people and am scheduling an appointment in Idaho Falls.

Service Department Is Clueless

I had a recall notice on my car and called the Alpine location to schedule an appointment. They informed me they don't do recall work in Alpine. I contacted the Ford Recall Team who contacted Jackson Hole Ford while I was on the line. The dealer scheduled the appointment and it was confirmed three times it was in Alpine not their other location in Jackson. When I showed up in Alpine I was informed the appointment was in Jackson. I am finished dealing with these people and am scheduling an appointment in Idaho Falls.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hey Brent, I'm sorry that you had a bad experience and communication was poor. I'm going to send this on to our Alpine and Jackson managers so we stop this from happening again. Thanks for taking the time to send feedback. Katie- Rocky Mountain Base Camp

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R. Packer

We had a serious blow up just up the road from the dealership. Made our way back. Their care, concern, advise and getting our spare properly aired was superb. And didn't cost a cent. Thanks Jackson Hole Ford folks

R. Packer

We had a serious blow up just up the road from the dealership. Made our way back. Their care, concern, advise and getting our spare properly aired was superb. And didn't cost a cent. Thanks Jackson Hole Ford folks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

WOW. Perfect reviews make us so happy. Thank you!

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Best Customer Service in the USA

These guys right here are the most stellar group of individuals I've ever met. We got stranded out in Jackson hole with a broken front differential, way off the beaten trail. I called Jackson Hole Ford and got in contact with Fred Vatter, the service director at JH Ford. Fred had no reason to help us in our circumstances, yet he decided to call a tow truck for us, help us find a place to stay for the night within walking distance of the shop, and do a diagnosis on our truck free of charge. I've never met people who are so kind-hearted, and willing to help someone who is in a bind. Believe it or not, Jackson Hold Ford restored my faith in humanity - you'd be a fool not to buy a truck from them or get your car serviced by them. Thank you for your amazing customer service, JH Ford!

Best Customer Service in the USA

These guys right here are the most stellar group of individuals I've ever met. We got stranded out in Jackson hole with a broken front differential, way off the beaten trail. I called Jackson Hole Ford and got in contact with Fred Vatter, the service director at JH Ford. Fred had no reason to help us in our circumstances, yet he decided to call a tow truck for us, help us find a place to stay for the night within walking distance of the shop, and do a diagnosis on our truck free of charge. I've never met people who are so kind-hearted, and willing to help someone who is in a bind. Believe it or not, Jackson Hold Ford restored my faith in humanity - you'd be a fool not to buy a truck from them or get your car serviced by them. Thank you for your amazing customer service, JH Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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David Craig truly is a Yeti & a mountain mover!!!

David teamed up with Rod Laird and Brad Wolf to locate a powerful SUV worthy to drive the mountains and valley of Jackson Hole. A twin-turbo Ford Expedition that was tracked down and delivered to us in a timely manner. This team of experts, along with parts manager - Josh, got 'er done for us! We were presented with a great deal, incentives, and an extremely fair trade-in value on our existing vehicle. Honorable and professional people with an outstanding product makes Jackson Hole Ford an almost mythical entity. However, you too will roar like a happy Yeti when you track down David Craig and crew to find your next set of wheels!!!

David Craig truly is a Yeti & a mountain mover!!!

David teamed up with Rod Laird and Brad Wolf to locate a powerful SUV worthy to drive the mountains and valley of Jackson Hole. A twin-turbo Ford Expedition that was tracked down and delivered to us in a timely manner. This team of experts, along with parts manager - Josh, got 'er done for us! We were presented with a great deal, incentives, and an extremely fair trade-in value on our existing vehicle. Honorable and professional people with an outstanding product makes Jackson Hole Ford an almost mythical entity. However, you too will roar like a happy Yeti when you track down David Craig and crew to find your next set of wheels!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great

Working with David Craig was great he is awesome to deal with. He got me the exact truck I wanted and when I wanted it. No pressure no hassle just great service.

Great

Working with David Craig was great he is awesome to deal with. He got me the exact truck I wanted and when I wanted it. No pressure no hassle just great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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David @ Jackson Hole Ford found me the right Truck

I have been to another dealership in I.F. recently to potentially purchase a F-150 and did not have a good experience. The minute I called Jackson Hole Ford David accommodated me immediately and set me up for a test drive during my lunch break. When I returned in the evening to trade my vehicle in the Rod was efficient, Helpful, and answered my Questions about Financing . I highly recommend David @ Jackson Hole Ford!

David @ Jackson Hole Ford found me the right Truck

I have been to another dealership in I.F. recently to potentially purchase a F-150 and did not have a good experience. The minute I called Jackson Hole Ford David accommodated me immediately and set me up for a test drive during my lunch break. When I returned in the evening to trade my vehicle in the Rod was efficient, Helpful, and answered my Questions about Financing . I highly recommend David @ Jackson Hole Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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David Craig, Simply THE BEST

Had a great experience with my purchase. David Craig is the most knowledgeable salesman I've ever worked with. I highly recommend asking for David when shopping at Jackson Hole Ford.

David Craig, Simply THE BEST

Had a great experience with my purchase. David Craig is the most knowledgeable salesman I've ever worked with. I highly recommend asking for David when shopping at Jackson Hole Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wesley sales representative for Yetie Rocky mounta

Great service , very personable, extremely competent,couldn?t believe how easy it was, best experience ever! Would recommend to all my friends. Will definitely make they my number one dealerships

Wesley sales representative for Yetie Rocky mounta

Great service , very personable, extremely competent,couldn?t believe how easy it was, best experience ever! Would recommend to all my friends. Will definitely make they my number one dealerships

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kara Ross

Best car buying experience we ever had! David Craig our salesman was fantastic. Everyone went above and beyond to make this a great buying experience!

Kara Ross

Best car buying experience we ever had! David Craig our salesman was fantastic. Everyone went above and beyond to make this a great buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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