Subaru of Rochester

Reviews

3.3 out of 5 3.3
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    September 16, 2018

    I was sold a new car with paint damage the detailers were aware of, and apparently hoping we would not notice. After the car was back in the repair shop,... it took two full days for the dealership to decide it would need to be repainted.( This was very apparent upon our initially finding it, but I felt they were still trying to find the cheap way out.) I was told it would take up to 2 more weeks to get repainted. Thankfully, it took only one week, but only because we hounded them. During the time the car was at the dealership, I was phoned by the dealership to tell me to bring the car in to have the license plates put on because they had arrived. The same night I received an email from Starlink notifying me they had received an alarm notification and I should bring the car in for servicing. Wake up!! You still have my new car! Upon picking up the car, the salesman dangled the keys over the counter and said " here you go." No apologies, no escort to the car to see if we approved of the repair. We walked out and found the license plates were still not on. Thankfully, their finance person, Tim, came out to put them on after we once again had to point out their disorganized and poor customer service. I am only hoping and praying by this point my warranty care will go more smoothly because our experience so far has been less than stellar.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    September 11, 2018

    We experienced what we consider to be a lack of full exposure regarding the new Outback we purchased. The dealership did not meet our understanding of... what we should expect from them.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 3, 2018

    I have not yet taken the car into the shop for maintenance, for is very new yet. Drove it to Dodgeville, WI this weekend and learned a lot more about... the car. A couple questions are how do you find how many miles per gallon of gas is used? Also, is there a glove compartment key? We don't have one. In shopping for a car, we compared several models finding the Outback the best car for the money and exactly what we were looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 1, 2018

    2019 Ascent was a early release with both the consumer and dealership personal playing some catch up on info. We've had our Limited for about a month... and have 2100 miles on it. We are still trying to figure out some of the unique operations and functions. My wife and I are truly blessed! THANKS, Julio, Jesse, Todd, Tim

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 20, 2018

    The sound had completely stopped in my Outback. I was on my way to Minnesota, so took it back to the dealership where I had bought it. All the people there... were personable and professional. They were able to fix it in a short time. I would recommend them to anyone.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 20, 2018

    Excellent great buying experience and excellent staff.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 6, 2018

    Wonderful buying experience this is by far the most incredible car I have ever driven.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    June 8, 2018

    I bought a used vehicle from a "reputable" dealer because I felt good that "it went through our shop and was checked out as all good".... So I felt confident that all the mechanical aspects worked when I purchased it. Unlike if you bought it from an individual off Craigslist. You trust that it was checked out. Now keep in mind this is February when I bought this so there is no way to tell if the air conditioning is working, because it blew cold air on a day it was snowing. Long story short it didn't work. and when I had it looked at hoping it just needed a recharge it turned out to be a bad compressor. They dealer in my city said the compressor needs to be replaced and it will cost $2500. Tried to see if they would pay at least 1/2 of the repair bill and meet me half way, but they would not pay anything. Throwing the you bought it "AS IS". Everyone I talked to thought the (reputable) dealership would or should stand by their shop inspection and at least try and make it right and me and try and make me happy, which is all I wanted, but they DID NOT - very bad on their end. So ask questions and even have it checked out somewhere else before you buy from Rochester Subaru. They just want to sell so they can pay for their new Taj Mahal dealership and don't care after you buy. I am only one out of town buyer to them

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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