Subaru of Rochester

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 7, 2019

    Overall, buying our Outback was a positive experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind review, Annette! Erin and Esad enjoyed working with you. Please don't hesitate to let us know if there is anything else we can ...do for you in the future! Josh Subaru of Rochester

  • 5.0 out of 5
    January 7, 2019

    Service has improved immensely over the past 2-3 years!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Sherry! Thank you so much for noticing our improvements! When our new ownership took over, we made a commitment to excellent customer service and ...the highest level of skill and expertise in the service department. We are happy to see that you have noticed these changes and they have provided you with a great experience. We look forward to continuing this trend in the years to come. Thank you for your review! Josh Subaru of Rochester

  • 5.0 out of 5
    December 17, 2018

    Imagine, you see a car online you would love to have. And two days later you drive away on the car of your dream with the best experience of buying process... with the price you can afford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Nuriya! Thank you so much for the kind review! We are so happy to accommodate you in finding your perfect car! Happy holidays :)

  • 5.0 out of 5
    December 10, 2018

    I was very pleased with my experience at Subaru and Scott was my service tech..He explained my bill and services, etc.I just Love my Subaru!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the excellent review, Scribs! We look forward to keeping your Subaru on the road for many years and many miles to come!

  • 5.0 out of 5
    November 19, 2018

    Met my expectation in all aspects. Friendly, courteous, and well versed concerning the Subaru product.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for letting us earn your business, RJ! Please do not hesitate to let us know if there is anything else we can do for you in the futu...re!

  • 5.0 out of 5
    November 5, 2018

    Everything was great. Questions were answered and we were out in an hour

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Wilcat, Thank you for the great review! At Subaru of Rochester we will always do our best to make the most of your time and help you get back on t...he road for the next big adventure!

  • 2.0 out of 5
    September 16, 2018

    I was sold a new car with paint damage the detailers were aware of, and apparently hoping we would not notice. After the car was back in the repair shop,... it took two full days for the dealership to decide it would need to be repainted.( This was very apparent upon our initially finding it, but I felt they were still trying to find the cheap way out.) I was told it would take up to 2 more weeks to get repainted. Thankfully, it took only one week, but only because we hounded them. During the time the car was at the dealership, I was phoned by the dealership to tell me to bring the car in to have the license plates put on because they had arrived. The same night I received an email from Starlink notifying me they had received an alarm notification and I should bring the car in for servicing. Wake up!! You still have my new car! Upon picking up the car, the salesman dangled the keys over the counter and said " here you go." No apologies, no escort to the car to see if we approved of the repair. We walked out and found the license plates were still not on. Thankfully, their finance person, Tim, came out to put them on after we once again had to point out their disorganized and poor customer service. I am only hoping and praying by this point my warranty care will go more smoothly because our experience so far has been less than stellar.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Mutt Mom, We are incredibly sorry for your experience and have been working with you to make things right. Please do not hesitate to email us at j...winkler@subaruofrochmn.com if there is anything else you may need!

  • 2.0 out of 5
    September 11, 2018

    We experienced what we consider to be a lack of full exposure regarding the new Outback we purchased. The dealership did not meet our understanding of... what we should expect from them.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, We are sorry you did not feel as if you had full exposure. Please do not hesitate to contact us to see if we can make things right. You can em...ail jwinkler@subaruofrochmn.com and we will be in contact shortly. Thanks!

  • 5.0 out of 5
    September 3, 2018

    I have not yet taken the car into the shop for maintenance, for is very new yet. Drove it to Dodgeville, WI this weekend and learned a lot more about... the car. A couple questions are how do you find how many miles per gallon of gas is used? Also, is there a glove compartment key? We don't have one. In shopping for a car, we compared several models finding the Outback the best car for the money and exactly what we were looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Kevin! Were you able to resolve the issues you found? We are glad that you are happy with your purchase. Please don't hesitate to contact us if yo...u would like to learn more about your vehicle or have any questions or concerns!

  • 5.0 out of 5
    September 1, 2018

    2019 Ascent was a early release with both the consumer and dealership personal playing some catch up on info. We've had our Limited for about a month... and have 2100 miles on it. We are still trying to figure out some of the unique operations and functions. My wife and I are truly blessed! THANKS, Julio, Jesse, Todd, Tim

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Tungstens! Thank you so much for the kind review! We are so happy with our Ascents! If you would like to schedule a time to learn more about th...e functions of your vehicle, feel free! We are so glad to have added you to our little family :)

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