Auto Track

I used their "Contact Us" form to ask for some more info to be emailed to me. I received a canned e-mail that said they would get back to me but if i had questions, to call. The I get a one line message from "Joe" to give them my phone number so they can text me the info. But Its a PIA on my Flip Phone so I responded "Please just e-mail it". No response. So i called the number on the e-mail and got a recording that I was going to be recorded, then two rings, then disconnected. I tried again and the same thing. So I called the number on the website and got Jerry who explained that a) Joe was at the other shop and does not e-mail, and 2) They are having trouble with some middleman "contact manager" provider. He was nice and offered to go out and look at the car and try to e-mail me some info. Then "Mike" calls me and asks what i'd like to know. I explained that I had asked questions on the "Contact us" form but because you get no record of it - I could not remember exactly what I had asked - also having inquired about other cars at other dealerships. So I'd like it e-mailed when they get their e-mail fixed. Mike lit up, told me to stop wasting his time, called me a xxxxxxx and told me to F**k-off and hung up on me. Nice impression. Proceed at your own risk - Mike demonstrated the character and psychological balance of a small soap dish.

Autotrack is driven by its reputation and transparency. They have the strongest finance options in any true independent dealer in the valley and over 300 vehicles. Nobody is commissioned and there is no pressure. Hours of operation fit every working person as they are open late. They will always help after the sale and if you look at all the Google reviews they are from real people with multiple posts and they convey the overall attitude at this dealer. One of the best true independents around .

The dealer never contacted me. All i get now is just emails from cars.com about things i don't need. Will not use this dealer ever.

I went to look at a 2002 white Toyota Sequoia they have for sale. The salesman was nice, mentioned about how inexpensive parts for cars are online. Walking up to the car I noticed some issues with the paint and some odd blue overspray on the front, at which point his response was "used cars". He went to get the key - and I checked for frame rust. Yup - frame is beginning to rust. Also noticed the receiver hitch was NOT bolted up to the frame properly. I mention this to the salesman - he gets under, and then says nothing. He says to me "well we're asking $7,000 and I think that's a GREAT price!". He goes to start the car - battery is dead. Gets a jump box, jumps it and it starts. I find an old dirty funnel, point it out casually, he grabs it and says "mechanics, guess they shouldn't have left it there - or it can be free with the sale!" then removes it. I also find an odd rusty nail under the hood, but I leave it. I point out that the driver front fender has been pulled based on the having been removed. I then point out that it must have been in an accident, as some bumper bolts were missing and there was massive white overspray on the A/C condensor and the electric fan. In looking at the interior it was vacuumed, but not clean. Probably couldn't look more than 18" in any direction and not find tears/rips in the leather. I begrudgingly take the vehicle for a test drive - I kick the heated seat on to test - it never heated up. I tested 4wd before leaving the lot and it never felt like 4low was properly in (this was on pavement, and should have been obvious) - the orange light on the dash just continued to flash (meaning it was trying, but couldn't). Take it out of 4wd, turn right out of their lot and immediately notice the transmission is slipping, and the engine has either valvetrain noise or piston slap. I make it about 100 yards before I turn around and go back. Go to get out of the car, remove the key - and the car is dinging at me still like the key is in place. Key was so worn out that, without notice, you can pull the key out (I started it back up, key came out). The "lock" position requires an additional push in and then back of the key - battery was dead because it was left in the "ACC" mode. Needless to say, the salesman tried to hard sell it - I told them we were too far on price and that I didn't want a project vehicle. Make sure you inspect, or have inspected, any vehicle you plan to purchase from here.

Wonderful. All the guys were super helpful, from the guy who took me on a test drive, the one who did my paperwork, and the manager; couldn't recommend any higher. Zero pressure, no part of the general attitude of car salesmen aka "what's your price range? ... well how bout we stretch your payments 30 years and your golden!" Through the whole process they were respectful, fun, zero pressure; felt like you were discussing buying a car from a friend or family member. They helped me a LOT, made the deal work for me and gave me a great price on my trade in. Seriously, these guys are grade A. Thanks bros, you guys made car buying actually fun. Ps love love love my new acadia!!