I bought my Subaru Forester at Lapin Motors a year ago. Initially they were great, very helpful and the purchase went smoothly and easily. I was very... concerned when purchasing my car, due to its high milage. I was assured that because of the type of vehicle I was buying AND because they had the best mechanics in town, I had nothing to worry about. Boy were they wrong. 2800 additional miles later, I broke down on the freeway hundreds of miles from my home. Come to find out the car needed about 10K worth of repairs. I'd been driving a car for a year that was NOT safe for me to be driving. Lapin Motors sold me a car that was in terrible condition. Issues included needing a new transmission and front differential. AND the transmission was not original to the six year old car (which I was not informed of when I purchased the car) and whomever replaced it did extensive damage to the vehicle. The break pads were installed incorrectly, back rear wheel bearings need replacement, axels, and more. So much for trusting their mechanics who clearly did nothing to keep me safe. I was in contact with JOEL at Lapin Motors as he was very concerned about the first bad review I wrote and I was going to try and make it right, so I gave him the benefit of the doubt and removed my review. Five messages and two weeks later I have heard NOTHING back from Lapin Motors or JOEL. DO NOT TRUST THESE GUYS! They are more concerned about their reviews than making it right when they sold a bad car. Shame on YOU. I will be contacting a Consumer Fraud Attorney in hopes that they never do this to anyone else ever again.
felt comfortable and was pleased with the experience. The process was quick and easy. This dealership listened to my needs and worked with us on making... the deal.
Kyle, Joel and Riley are the dream team of car salesmen. They were all incredibly friendly, eager to help and great at what they did. They were able to... get me the best deal for my trade in, made test driving and financing easy and were very open and honest through out the entire transaction. Would definitely go back again next time I need a car!
When i called to ask about a car i was greeted very rude from the beginning. Midway through this call we were discussing prices and he hung up as he was... talking with me. I could hear his voice get farther and could hear the click on his end of him hanging up.
Looking for a truck and found this place on cars.com. They are more of a sports car dealership but had a nice truck I wanted to look at. The salesperson... was very helpful and I found a few things I was concerned about. They had no issues with taking care of them, they were very easy to work with and the purchase went very smoothly. I would have no issues with recommending them to anyone looking for a used vehicle.
Very misleading information from this company. Both the GM and Owner refused to make their mistake right. Was the worst experience I have had with any... car dealership.
THEY'RE WILLING TO WORK WITH YOU THEY HAVE AN OPEN EAR FOR CONCERNS AND QUESTIONS YOU HAVE ON THE VEHICLE YOUR INTERESTED IN. THANK YOU JOHN AND JOEL FOR... SUCH AN AWESOME EXPERIENCE! CUSTOMER SERVICE WAS ON POINT! I DEFINITELY WOULD RECCOMEND THIS DEALERSHIP!