Chapman Dodge Chrysler Jeep RAM

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(20 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed

Inventory

See all 16 vehicles from this dealership.

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(20 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I initially contacted Clayson, also known as Clay Black,

I initially contacted Clayson, also known as Clay Black, a few weeks ago with the subject line "Upside down and need a miracle - can you help?" I chose Clay based on positive reviews and my belief that those who treat others well should earn more business. We communicated via email initially, but due to the dealership's request to see my trade, my husband, our 4-year-old, and I made a 30-minute drive to meet Clay in person. Upon arrival, we spoke, test drove a grey Jeep Gladiator, and discussed the trade. Despite earlier claims that seeing the trade would yield a better offer, Clay didn't disclose the trade amount and him and Josh- the finance manager said we should run credit. We proceeded to a credit application, where Joshusa Salter, the Finance Manager, claimed approval only with Chrysler FS, requiring a $12k down payment. Issues arose when discrepancies in credit reports were cited as reasons for the down payment. Despite my locked credit, the Finance Manager inspected my Experian report on my phone. Promised follow-ups were inconsistent, with Clay and Josh not responding promptly. Attempts to obtain trade-in details and financing information were met with delays and evasiveness. Josh claimed the buyer at Chrysler FS said he only saw my current auto loans on my two reports and not my Mercedes loan which was paid longer. He also said that the buyer did not want to cover my entire loan because he did not see my Mercedes loan which had a longer payment history...I thought that was strange because it shows on my end.. So I told him well it's showing on my Experian. This report was locked. He looked on my phone and said he see's the Mercedes loan and had me unlock it in Clay's office. He said because it was late he would try me tomorrow with a credit union. We left, and I was in hope that next day they would follow up and tell me some good news.. That night I emailed Clay again and said, hey what about having Josh send the buyer my Experian report to see if he would approve the entire loan since my Mercedes loan was on there. Clay said they would catch up with me the next day.. That's where the lack of communication comes in.. Clay and Josh started avoiding me and stopped communicating. I then sent emails to the sales manager, Wyatt Chatburn, and the Customer First Advocate, Tasia Lewis, yielded no responses. If the two people you tried to trust won't communication then I felt these other two would.. but now they are also avoiding me. This experience, marked by poor communication, lack of transparency, and unprofessionalism, led to dissatisfaction with the dealership's practices. From my experience advises caution and discourages others from dealing with them. This dealership is a Joke. I also emailed them and told them by law they were sapost to give me my consumer statement with me and my husband credit score as we did not receive this document nor sign it in there dealership and Josh told me that's something we can't get. I found that odd, so I ask Clay, and he sent it.. This dealership is very sneaky. I read other complaints about them taking cars back from people and them charging them a lot of money for a down payment. I keep emailing them asking how much my trade was.. Now I also found out Mr. Josh use to work for VW and that's the same brand I was trading. I should have known they were going to low ball my trade.. Literally 6k less than all the rest of the Jeep dealerships I have reached out too. And that amount was on them not seeing my trade but Chapman did and they gave me 6k less than everyone else. I would stay away from them. They are very dishonest and unprofessional. I don't know how they get good ratings or do business. It was dead when we stopped in.. A bunch of sales people standing around not doing anything.. How can you have a person come into your dealership, test drive a car then run credit and treat you this way and you avoid them..

1.0

I initially contacted Clayson, also known as Clay Black,

I initially contacted Clayson, also known as Clay Black, a few weeks ago with the subject line "Upside down and need a miracle - can you help?" I chose Clay based on positive reviews and my belief that those who treat others well should earn more business. We communicated via email initially, but due to the dealership's request to see my trade, my husband, our 4-year-old, and I made a 30-minute drive to meet Clay in person. Upon arrival, we spoke, test drove a grey Jeep Gladiator, and discussed the trade. Despite earlier claims that seeing the trade would yield a better offer, Clay didn't disclose the trade amount and him and Josh- the finance manager said we should run credit. We proceeded to a credit application, where Joshusa Salter, the Finance Manager, claimed approval only with Chrysler FS, requiring a $12k down payment. Issues arose when discrepancies in credit reports were cited as reasons for the down payment. Despite my locked credit, the Finance Manager inspected my Experian report on my phone. Promised follow-ups were inconsistent, with Clay and Josh not responding promptly. Attempts to obtain trade-in details and financing information were met with delays and evasiveness. Josh claimed the buyer at Chrysler FS said he only saw my current auto loans on my two reports and not my Mercedes loan which was paid longer. He also said that the buyer did not want to cover my entire loan because he did not see my Mercedes loan which had a longer payment history...I thought that was strange because it shows on my end.. So I told him well it's showing on my Experian. This report was locked. He looked on my phone and said he see's the Mercedes loan and had me unlock it in Clay's office. He said because it was late he would try me tomorrow with a credit union. We left, and I was in hope that next day they would follow up and tell me some good news.. That night I emailed Clay again and said, hey what about having Josh send the buyer my Experian report to see if he would approve the entire loan since my Mercedes loan was on there. Clay said they would catch up with me the next day.. That's where the lack of communication comes in.. Clay and Josh started avoiding me and stopped communicating. I then sent emails to the sales manager, Wyatt Chatburn, and the Customer First Advocate, Tasia Lewis, yielded no responses. If the two people you tried to trust won't communication then I felt these other two would.. but now they are also avoiding me. This experience, marked by poor communication, lack of transparency, and unprofessionalism, led to dissatisfaction with the dealership's practices. From my experience advises caution and discourages others from dealing with them. This dealership is a Joke. I also emailed them and told them by law they were sapost to give me my consumer statement with me and my husband credit score as we did not receive this document nor sign it in there dealership and Josh told me that's something we can't get. I found that odd, so I ask Clay, and he sent it.. This dealership is very sneaky. I read other complaints about them taking cars back from people and them charging them a lot of money for a down payment. I keep emailing them asking how much my trade was.. Now I also found out Mr. Josh use to work for VW and that's the same brand I was trading. I should have known they were going to low ball my trade.. Literally 6k less than all the rest of the Jeep dealerships I have reached out too. And that amount was on them not seeing my trade but Chapman did and they gave me 6k less than everyone else. I would stay away from them. They are very dishonest and unprofessional. I don't know how they get good ratings or do business. It was dead when we stopped in.. A bunch of sales people standing around not doing anything.. How can you have a person come into your dealership, test drive a car then run credit and treat you this way and you avoid them..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Robert Burgos gives great service.

I lost my tire lug nut key and had to have them removed. Service advisor Robert Burgos was very informative and kept me in the loop as to the progress. Very helpful. Highly recommended.

5.0

Robert Burgos gives great service.

I lost my tire lug nut key and had to have them removed. Service advisor Robert Burgos was very informative and kept me in the loop as to the progress. Very helpful. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Chapman Dodge Chrysler Jeep RAM Scottsdale

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2.0

Renga

I called at 1pm they said the vehicle is available Vehicle odyssey 2016 touring Booked appointment between 2:30 to 3pm Visited RAM facility on time On arrival The executive mentioned that the tire was flat it is in service, Book for later time

2.0

Renga

I called at 1pm they said the vehicle is available Vehicle odyssey 2016 touring Booked appointment between 2:30 to 3pm Visited RAM facility on time On arrival The executive mentioned that the tire was flat it is in service, Book for later time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Renga, I apologize for your experience and the frustration this has caused. If you will allow us, can set up an at-home or office showing of the vehicle. If this interests you please reach out to me directly and I will coordinate with you. Renate Steinbach General Sales Manager Chapman Dodge Chrysler Jeep 480-949-7600 x 1246

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5.0

Easy, Fair Purchase

Was in the market for a Ram truck. Chapman Dodge had the right one and handled the process well. We agreed on what I felt was an equitable price and they made the process simple with very minimal back-and-forth. The paperwork process was clear and fast. No hard sell on the aftermarket elements. Michael Chavez was my salesperson and he followed through on every step, even calling after several days to make sure there were no issues and the required service had been handled.

5.0

Easy, Fair Purchase

Was in the market for a Ram truck. Chapman Dodge had the right one and handled the process well. We agreed on what I felt was an equitable price and they made the process simple with very minimal back-and-forth. The paperwork process was clear and fast. No hard sell on the aftermarket elements. Michael Chavez was my salesperson and he followed through on every step, even calling after several days to make sure there were no issues and the required service had been handled.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, for your kind words! It makes us happy to know that providing our clients with the best services we can offer is paying off. If we can make your life easier, then we have truly done our job. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

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1.0

Horrible

I text my advisor and left messages repeatedly about the door panels coming off my car. Come to find out he was out sick and no one was checking his messages. They had me come to the dealer at 2PM on a Friday to take photos of the issue, then text me at 730AM on the following Monday to let me know Customer Care would not help me, but I could call them to see if that helps. Customer care advised me there is no way they would make a decision that quickly and that they never received the photos. My car went 1 thousand miles over the warranty and although I contacted prior they will not fix a common manufacturer issue, google: Chrysler 309 door panel issues. I called the service manager, Mike Ellis 3 times and he picked the phone up and hung it up each time. I left a VM with the general manger, Gary Brewer and he never called back. I left a VM for the owner John Chapman and also was never contacted. I was warned about buying a Chrysler and then was warned about this auto group, should of listened.

1.0

Horrible

I text my advisor and left messages repeatedly about the door panels coming off my car. Come to find out he was out sick and no one was checking his messages. They had me come to the dealer at 2PM on a Friday to take photos of the issue, then text me at 730AM on the following Monday to let me know Customer Care would not help me, but I could call them to see if that helps. Customer care advised me there is no way they would make a decision that quickly and that they never received the photos. My car went 1 thousand miles over the warranty and although I contacted prior they will not fix a common manufacturer issue, google: Chrysler 309 door panel issues. I called the service manager, Mike Ellis 3 times and he picked the phone up and hung it up each time. I left a VM with the general manger, Gary Brewer and he never called back. I left a VM for the owner John Chapman and also was never contacted. I was warned about buying a Chrysler and then was warned about this auto group, should of listened.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

The audacity of this place......

I was going to go on a rant about my experience, however my husband (Peter Vargas) already did that, so I decided to browse the rest of the reviews and I am sickened and relieved that we didn't buy a vehicle here. For example the poor woman who lost her husband and they screwed up her car. Or the poor guy who had his DSLR camera stolen. This one really got to me because I do photography on the side, and although I would never leave something like that in my vehicle, the response from the dealer ship makes me sick. In fact most of the responses make me sick, it's nothing but excuses. I can't fathom how this dealership is still in business. Just in case you missed our other review the deal was already worked out on line and when we got there to test drive the vehicle that has been sitting on the lot for OVER SIX MONTHS, there were ashes in the vehicle (former smoker here so I know what that looks / smells like) a dent in the door panel that can't be easily pulled an the best part? The A/C didn't work... in a 2020 Jeep how??? Then the lady that helped and by lady I mean the epitome of Scottsdale, blond and like 90 lbs. (no offense to those reading whom live in the east valley but you know exactly what I mean) who is used to flaunting her pretty looks to sell to dumb college boys, didn't even know how to drive a manual transmission. How are you going to work at a car dealership and not know how to work a stick? Then yell at me that no one smokes in the dealership when I point out the ashes? Girl please. The best part is that they wanted ten THOUSAND dollars down. This is a Jeep dealership not a Bugatti dealership, you are out your mind. Our credit is xxxx good I know this because I have two brand new cars (2019 the trade in) and my 2020 at home. Also we just put 10k down on a HOUSE, not a car a HOUSE. That's reasonable, but if I had 10k for a vehicle I would buy one out right or close too. Funny how we went down the street to another Jeep dealership and found a better vehicle where everything was pristine and only had to put 500 down. Weird. They are fraudsters and I won't be surprised when 3 on your side is at their door asking about all this stuff I found on here. Y'all should be ashamed at how you treat people. Missed appointments, lies, damaged vehicles. I straight told Missy (don't care to remember her name) that they are opening themselves up to liability to go back on a deal already made and changing the numbers last minute. I guess it's a new breed of thief. I feel bad about Mr. Wyatt who appears to be the customer relations manager. I feel like either you suck at your job based on these reviews, or maybe you're an amazing person and need to work with a better company. I choose to believe the last option because I'd like to think that there's someone decent left in the world but I could be wrong.

1.0

The audacity of this place......

I was going to go on a rant about my experience, however my husband (Peter Vargas) already did that, so I decided to browse the rest of the reviews and I am sickened and relieved that we didn't buy a vehicle here. For example the poor woman who lost her husband and they screwed up her car. Or the poor guy who had his DSLR camera stolen. This one really got to me because I do photography on the side, and although I would never leave something like that in my vehicle, the response from the dealer ship makes me sick. In fact most of the responses make me sick, it's nothing but excuses. I can't fathom how this dealership is still in business. Just in case you missed our other review the deal was already worked out on line and when we got there to test drive the vehicle that has been sitting on the lot for OVER SIX MONTHS, there were ashes in the vehicle (former smoker here so I know what that looks / smells like) a dent in the door panel that can't be easily pulled an the best part? The A/C didn't work... in a 2020 Jeep how??? Then the lady that helped and by lady I mean the epitome of Scottsdale, blond and like 90 lbs. (no offense to those reading whom live in the east valley but you know exactly what I mean) who is used to flaunting her pretty looks to sell to dumb college boys, didn't even know how to drive a manual transmission. How are you going to work at a car dealership and not know how to work a stick? Then yell at me that no one smokes in the dealership when I point out the ashes? Girl please. The best part is that they wanted ten THOUSAND dollars down. This is a Jeep dealership not a Bugatti dealership, you are out your mind. Our credit is xxxx good I know this because I have two brand new cars (2019 the trade in) and my 2020 at home. Also we just put 10k down on a HOUSE, not a car a HOUSE. That's reasonable, but if I had 10k for a vehicle I would buy one out right or close too. Funny how we went down the street to another Jeep dealership and found a better vehicle where everything was pristine and only had to put 500 down. Weird. They are fraudsters and I won't be surprised when 3 on your side is at their door asking about all this stuff I found on here. Y'all should be ashamed at how you treat people. Missed appointments, lies, damaged vehicles. I straight told Missy (don't care to remember her name) that they are opening themselves up to liability to go back on a deal already made and changing the numbers last minute. I guess it's a new breed of thief. I feel bad about Mr. Wyatt who appears to be the customer relations manager. I feel like either you suck at your job based on these reviews, or maybe you're an amazing person and need to work with a better company. I choose to believe the last option because I'd like to think that there's someone decent left in the world but I could be wrong.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

I want to start off by apologizing for the recent experience that you had with us, and hope that this response reaches you well. Our standard Is to have all of our new/used vehicles cleaned and ready to show customers, along with a professional and well-trained sales staff. In your case, we did not uphold that standard with our 2020 Jeep and are taking your comments very seriously. Along with the other roadblocks and issues with your experience, I would love the opportunity to go over those with you, so we can make internal improvements to better our customer service here at Chapman CDJR. Please feel free to reach out to me at 480-949-7600 Ext 1250 or at Wyattchatburn@chapmanchoic.com, I look forward to hearing from you. Wyatt Chatburn Customer Relations Director, KBB Instant Cash Offer Director Chapman Scottsdale AutoShow, CDJR, VW wyattchatburn@chapmanchoice.com

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1.0

Waste of time, snobby, trashed vehicles

Went in to finish a deal I had submitted online to but from home and spoiler alert. Besides over priced vehicles, the vehicle I went to finalize the deal on they ended up wanting to charge another $300/month on top of what the deal was done on plus the vehicle had a big dent and scratched all over a brand new 2020 Jeep Compass that will probably never sell because we even found screws in the tires, the air conditioning did not work so ever and even the saleswoman said it’s not a problem we will fix it. Of course your going to find it, it’s brand new it shouldn’t need fixing. Plus the cigarette ashes from god knows who in the front seats of the vehicle. Highly recommend going a few miles to Courtesy jeep and getting a better deal. Waste of time at this dealership.

1.0

Waste of time, snobby, trashed vehicles

Went in to finish a deal I had submitted online to but from home and spoiler alert. Besides over priced vehicles, the vehicle I went to finalize the deal on they ended up wanting to charge another $300/month on top of what the deal was done on plus the vehicle had a big dent and scratched all over a brand new 2020 Jeep Compass that will probably never sell because we even found screws in the tires, the air conditioning did not work so ever and even the saleswoman said it’s not a problem we will fix it. Of course your going to find it, it’s brand new it shouldn’t need fixing. Plus the cigarette ashes from god knows who in the front seats of the vehicle. Highly recommend going a few miles to Courtesy jeep and getting a better deal. Waste of time at this dealership.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Peter, we are truly sorry for your experience. Please contact me directly so I can see if we can find another similar vehicle to work with. This should not have been your experience on a brand new vehicle. Renate Steinbach General Sales Manager Chapman Dodge Chrysler Jeep 480-949-7600 x 1246

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1.0

Couldn't drive the truck I scheduled ahead for

After finding a truck online I contacted a sales representative to schedule a test drive. I put the dealer address provided into Google Maps and found myself at a construction site in Scottsdale. I called the dealership to get the correct address and drove another 15 minutes to get there. After arriving I asked why the address was wrong and the employee said they didn't know why but it's been like that for three years. My obvious question was "why hasn't anyone fixed it?" The answer was a laugh and a blank stare. After waiting at least 15 minutes for my sales rep I went to the managers desk to ask if someone else was available to show me the truck. After a few minutes of confusion, they found out the truck was in for service and not able to be seen. After pointing out that I had made an appointment and driven roughly 40 miles they allowed me to view the truck in the service garage but could not drive it. This was about the time my scheduled rep showed up. He said there was nothing they could do but would call me when it was available. I never did receive a call back, but did see the price mysteriously go up two thousand dollars in the online ad. They did earn 4 stars for facilities. The shop where the truck was being worked on was pretty nice.

1.0

Couldn't drive the truck I scheduled ahead for

After finding a truck online I contacted a sales representative to schedule a test drive. I put the dealer address provided into Google Maps and found myself at a construction site in Scottsdale. I called the dealership to get the correct address and drove another 15 minutes to get there. After arriving I asked why the address was wrong and the employee said they didn't know why but it's been like that for three years. My obvious question was "why hasn't anyone fixed it?" The answer was a laugh and a blank stare. After waiting at least 15 minutes for my sales rep I went to the managers desk to ask if someone else was available to show me the truck. After a few minutes of confusion, they found out the truck was in for service and not able to be seen. After pointing out that I had made an appointment and driven roughly 40 miles they allowed me to view the truck in the service garage but could not drive it. This was about the time my scheduled rep showed up. He said there was nothing they could do but would call me when it was available. I never did receive a call back, but did see the price mysteriously go up two thousand dollars in the online ad. They did earn 4 stars for facilities. The shop where the truck was being worked on was pretty nice.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for letting us know about the address issue with Google Maps. I was not aware of that. I am truly sorry for your experience thus far with our dealership. We would like to see if we could change your perception of our dealership. The pricing increase was due to the vehicle actually going through the shop and the reconditioning fee being now hard charged to the vehicle. Thank you, Renate Steinbach Customer Care Manager

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1.0

Bait and switch or just poor salesmanship?

Don't bother calling first to set up a test drive, they will sell the car from under you for a faster sale! My husband and I went to go purchase a used Jeep on the lot that I saw online. I first, contacted the dealership, made sure it was available, told them we were a cash buyer and on our way to test drive. The salesman gave us some info on it and told me they would give it a rinse and it would be waiting when we got there. 25 minutes later I received a text message from a salesman, Mike H. they sold the car to someone else when we were 10 minutes away. When I asked 'what? How does this happen?', he gave an excuse, when he should have at least called me personally and apologize. What they should have done was hold the car since we were going out of our way to drive down just for that car and we had done our due diligence, confirmed it was available and confirmed we were on our way cash in hand. I mean when they tell you, yes it is here and it can be yours, that's what you expect; not have it sold from under you in 25 minutes, and not a passive aggressive text saying we can't stop someone from buying it but, we have another one that is more money available; which sounded like a bait and switch to us. Well, they lost a customer, I will be sharing my experience and never buy from them.

1.0

Bait and switch or just poor salesmanship?

Don't bother calling first to set up a test drive, they will sell the car from under you for a faster sale! My husband and I went to go purchase a used Jeep on the lot that I saw online. I first, contacted the dealership, made sure it was available, told them we were a cash buyer and on our way to test drive. The salesman gave us some info on it and told me they would give it a rinse and it would be waiting when we got there. 25 minutes later I received a text message from a salesman, Mike H. they sold the car to someone else when we were 10 minutes away. When I asked 'what? How does this happen?', he gave an excuse, when he should have at least called me personally and apologize. What they should have done was hold the car since we were going out of our way to drive down just for that car and we had done our due diligence, confirmed it was available and confirmed we were on our way cash in hand. I mean when they tell you, yes it is here and it can be yours, that's what you expect; not have it sold from under you in 25 minutes, and not a passive aggressive text saying we can't stop someone from buying it but, we have another one that is more money available; which sounded like a bait and switch to us. Well, they lost a customer, I will be sharing my experience and never buy from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Foremost, please accept our apology for not contacting you back immediately when another client was looking at the same vehicle. Vehicles are always subject to prior sale unless it was a vehicle that was ordered or had a partial payment on it. Regardless, a text like that should never have been sent. Thank you, Renate Steinbach Customer Care Manager

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1.0

Waste of time

They play a game with their pricing. Not transparent at all! Watch out for severe add-on pricing, game playing and delays. Will not budge on useless up-charges.

1.0

Waste of time

They play a game with their pricing. Not transparent at all! Watch out for severe add-on pricing, game playing and delays. Will not budge on useless up-charges.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We apologize for your impression of how we conduct business. Everything is clearly displayed on our website and disclosed when we present a proposal to our clients. The add ons are of value and are part of our pricing structure. If you would like to discuss further, please contact me directly. Thank you, Renate Steinbach Customer Care Manager

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