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Chapman Dodge Chrysler Jeep RAM

(825 reviews)
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed

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Reviews

(825 reviews)

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Friendly reminder to stay away from this place.

Friendly reminder to stay away from this place. Their technicians do poor work. Their customer service is even worse, after they screw you over they won’t talk to you. Lastly their leadership is sleazy - Gary the GM ignored my weekly calls for 6 months and corporate was no help!!! Save yourself the headache!!!! Go anywhere, but here. It’s too bad I’m forced to give them 1 star because they don’t deserve it!!!

Friendly reminder to stay away from this place.

Friendly reminder to stay away from this place. Their technicians do poor work. Their customer service is even worse, after they screw you over they won’t talk to you. Lastly their leadership is sleazy - Gary the GM ignored my weekly calls for 6 months and corporate was no help!!! Save yourself the headache!!!! Go anywhere, but here. It’s too bad I’m forced to give them 1 star because they don’t deserve it!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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This is a classic shady car dealerships.

This is a classic shady car dealerships. I took my vehicle in for a warranty repair. It took 9 months to get the part with no contact from service except for my constant follow ups. The part was poorly installed by their team which they failed to take responsibility for. The service manager Adrian ignored my calls for months then blamed lower level staff. The GM, Gary Brewer, is a s dirtbag that took 7 months to call me back. The Chapman corporate office provided no assistance.

This is a classic shady car dealerships.

This is a classic shady car dealerships. I took my vehicle in for a warranty repair. It took 9 months to get the part with no contact from service except for my constant follow ups. The part was poorly installed by their team which they failed to take responsibility for. The service manager Adrian ignored my calls for months then blamed lower level staff. The GM, Gary Brewer, is a s dirtbag that took 7 months to call me back. The Chapman corporate office provided no assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cody, We thank you for your feedback and we are sincerely sorry you feel that way about our service department. After reviewing your concern, you were explained that your vehicle was not under warranty. We understand your frustration and that is why we worked with the manufacturer to help out with your situation, they generously offered to help out with $1,200 towards the repairs which we strongly feel you should have accepted the offer instead of declining it. Calling and cursing out our employees is unacceptable as we value our customers and are dedicated to providing the best possible service and treat every customer with the same respect. With that being said, you have forced us to inform you we can no longer assist you with your vehicle’s needs. We wish you the best. Sincerely, Amy Quintana Sales Manager Chapman Dodge Chrysler Jeep Ram Scottsdale 480-949-7600 x 1284

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This is a classic shady car dealerships.

This is a classic shady car dealerships. I took my vehicle in for a warranty repair. It took 9 months to get the part with no contact from service except for my constant follow ups. The part was poorly installed by their team which they failed to take responsibility for. The service manager Adrian ignored my calls for months then blamed lower level staff. The GM, Gary Brewer, is a s dirtbag that took 7 months to call me back. The Chapman corporate office provided no assistance.

This is a classic shady car dealerships.

This is a classic shady car dealerships. I took my vehicle in for a warranty repair. It took 9 months to get the part with no contact from service except for my constant follow ups. The part was poorly installed by their team which they failed to take responsibility for. The service manager Adrian ignored my calls for months then blamed lower level staff. The GM, Gary Brewer, is a s dirtbag that took 7 months to call me back. The Chapman corporate office provided no assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Cody, We thank you for your feedback and we are sincerely sorry you feel that way about our service department. After reviewing your concern, you were explained that your vehicle was not under warranty. We understand your frustration and that is why we worked with the manufacturer to help out with your situation, they generously offered to help out with $1,200 towards the repairs which we strongly feel you should have accepted the offer instead of declining it. Calling and cursing out our employees is unacceptable as we value our customers and are dedicated to providing the best possible service and treat every customer with the same respect. With that being said, you have forced us to inform you we can no longer assist you with your vehicle’s needs. We wish you the best. Sincerely, Amy Quintana Sales Manager Chapman Dodge Chrysler Jeep Ram Scottsdale 480-949-7600 x 1284

Consumer response

Amy, it’s nice to know you exist. You are one of the people that I left several messages for over the past 7 months and not received a single call back or response from. That being said, your response is a weak and laughable attempt to save face online. First off, it’s not your place to strongly advise what I should or should not accept. The fact $1200 was offered implies some responsibility, but I’ve been attempting to reach Gary because I did not believe it was enough. There is nothing wrong with the part that was installed the problem was with the installer that used too much or possibly the wrong glue - again that’s an installer issue, not a part malfunction. Why would I want to pay you more money to do job again that you didn’t do correctly the first time??? The only employee who got cursed out was the GM Gary because he’s a dirt bag that avoided my calls for 7 months and told me that was not unusual- be better Gary that’s embarrassing!!!! As far as returning to your dealership, I have not taken my vehicle back since this incident and never would. Nobody at your dealership can be trusted, from the mechanics to the service managers and all the way up to the GM. I told Gary I’d never be back so your reply sounds like the person who got broken up with and says you don’t break up with me I break up with you. It’s pathetic. Chapman ownership - I hope you are reading these comments. You need to get in there and clean house. These people you have employed are giving you a bad name. Literally anybody who is capable of returning a phone call would be better than most of the staff you have.

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This review is about the Chapman dealership for Dodge ram

This review is about the Chapman dealership for Dodge ram Chrysler Jeep. I saw on their advertisement on their web for a ram 2500. It was a 2014 ram longhorn and I was interested in it. I called and talked to the salesman Quinton Middlebrooks who explained the vehicle to me and we set up a date and time for us to meet and go over what was required for me to purchase this 2500 Ram Long Horn. I arrived at Chapman Chrysler, Ram, Jeep in Scottsdale Arizona. The truck was already pulled up in front of the sales area for me to look at up close and personal . Clinton is a relatively new salesman for Chapman Dealership and he was very attentive and answered all my questions. If he was not sure about the answer he immediately checked with another salesman to make sure he had the correct answer. We went for a test ride in the most beautiful used truck I have ever seen. Upon returning to the dealership I was directed to his office and began filling out the application to start the buying process. You’re the time I was at Chapman dealership. I was introduced to other people in their south and area and also with the finance department and was offered copy. Anything else that I needed? Everyone was very professional very friendly and any questions I have they took my application and came back and we started the process of moving forward. I had a 2004 Ford pick up that I was going to use as a trade-in and they took it in at the mechanic area service area check it out and put a value on the trade-in as the talk went on. I was never pressured to buy this truck. I was always treated in the most professional manner that I would say was the best buying experience of an automobile that I’ve had in my entire life and I have bought a lot of cars. Clinton was always Johnny on the spot making sure that I knew exactly what the status was in my application if there was anything else they needed, and I was making sure that I was comfortable and a very relaxed, friendly professional dealership.i am happy to say that I am now the proud owner of a very clean 2014 Ram 2500 Long Horn which has a lot of extras on it including a 5th wheel hitch. After the sale was completed Clinton gave me the keys and then personally sat inside the truck and went over the different features of my truck making sure that I understood how they operated and pointing out a lot of the features that I was not aware of. I was given a complete CARFAX report at no cost and also a list of what was included in my truck. The dealership accepted my trade in and Clinton was there to assist me in transferring my personal property into my Ram 2500. His immediate help in making sure that I had the best experience I have ever had. Thank you Clinton and Chapman Dealership for working with me and making sure that I had a terrific experience. I will recommend Clinton Middlebrooks and Chapman Dodge Chrysler Ram Jeep Dealership to all my friends and family.

This review is about the Chapman dealership for Dodge ram

This review is about the Chapman dealership for Dodge ram Chrysler Jeep. I saw on their advertisement on their web for a ram 2500. It was a 2014 ram longhorn and I was interested in it. I called and talked to the salesman Quinton Middlebrooks who explained the vehicle to me and we set up a date and time for us to meet and go over what was required for me to purchase this 2500 Ram Long Horn. I arrived at Chapman Chrysler, Ram, Jeep in Scottsdale Arizona. The truck was already pulled up in front of the sales area for me to look at up close and personal . Clinton is a relatively new salesman for Chapman Dealership and he was very attentive and answered all my questions. If he was not sure about the answer he immediately checked with another salesman to make sure he had the correct answer. We went for a test ride in the most beautiful used truck I have ever seen. Upon returning to the dealership I was directed to his office and began filling out the application to start the buying process. You’re the time I was at Chapman dealership. I was introduced to other people in their south and area and also with the finance department and was offered copy. Anything else that I needed? Everyone was very professional very friendly and any questions I have they took my application and came back and we started the process of moving forward. I had a 2004 Ford pick up that I was going to use as a trade-in and they took it in at the mechanic area service area check it out and put a value on the trade-in as the talk went on. I was never pressured to buy this truck. I was always treated in the most professional manner that I would say was the best buying experience of an automobile that I’ve had in my entire life and I have bought a lot of cars. Clinton was always Johnny on the spot making sure that I knew exactly what the status was in my application if there was anything else they needed, and I was making sure that I was comfortable and a very relaxed, friendly professional dealership.i am happy to say that I am now the proud owner of a very clean 2014 Ram 2500 Long Horn which has a lot of extras on it including a 5th wheel hitch. After the sale was completed Clinton gave me the keys and then personally sat inside the truck and went over the different features of my truck making sure that I understood how they operated and pointing out a lot of the features that I was not aware of. I was given a complete CARFAX report at no cost and also a list of what was included in my truck. The dealership accepted my trade in and Clinton was there to assist me in transferring my personal property into my Ram 2500. His immediate help in making sure that I had the best experience I have ever had. Thank you Clinton and Chapman Dealership for working with me and making sure that I had a terrific experience. I will recommend Clinton Middlebrooks and Chapman Dodge Chrysler Ram Jeep Dealership to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for taking the time to provide us with a positive review of your experience with Quinton and Clinton. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

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TERRIBLE SERVICE.

TERRIBLE SERVICE. My Ram sat in their shop for one month while they waited for a part, and I was without a truck. They refused to offer a loaner car. To top it off, they then charged me too much. I'll never go back. I'll never buy another Ram. Negative stars would be too good for these guys.

TERRIBLE SERVICE.

TERRIBLE SERVICE. My Ram sat in their shop for one month while they waited for a part, and I was without a truck. They refused to offer a loaner car. To top it off, they then charged me too much. I'll never go back. I'll never buy another Ram. Negative stars would be too good for these guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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TERRIBLE SERVICE.

TERRIBLE SERVICE. My Ram sat in their shop for one month while they waited for a part, and I was without a truck. They refused to offer a loaner car. To top it off, they then charged me too much. I'll never go back. I'll never buy another Ram. Negative stars would be too good for these guys.

TERRIBLE SERVICE.

TERRIBLE SERVICE. My Ram sat in their shop for one month while they waited for a part, and I was without a truck. They refused to offer a loaner car. To top it off, they then charged me too much. I'll never go back. I'll never buy another Ram. Negative stars would be too good for these guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Paul, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during your recent visit; we do provide a discount on rental vehicles through our third party if you do not qualify for a rental through your warranty. We strive to maintain timely service, but sometimes delays are unavoidable due to factors beyond our control. We are committed to transparency in our pricing, and we would appreciate the opportunity to discuss this matter further. Your feedback is invaluable to us, and we are actively working to improve our services. We hope you will reconsider and allow us the chance to make things right in the future. Sincerely, Amy Quintana Sales Manager Chapman Dodge Chrysler Jeep Ram Scottsdale 480-949-7600 x 1284

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I recently had a service nightmare, the dreaded “Check

I recently had a service nightmare, the dreaded “Check Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a saint for immediately helping me. He was professional, knowledgeable, and incredibly helpful with my issue. He addressed all of my needs and more, he solved the issue right away, and he saved the day and single handedly saved my trip. I know that dealerships can get a lot of rough reviews, but Chapman treated me respectfully, quickly, and solved all of my needs. Thank you to Gary Cluff, again, an incredible man and the perfect gentleman in the service department to solve anything and address you professionally and courteously. Thank you for being you, Gary Cluff!!

I recently had a service nightmare, the dreaded “Check

I recently had a service nightmare, the dreaded “Check Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a saint for immediately helping me. He was professional, knowledgeable, and incredibly helpful with my issue. He addressed all of my needs and more, he solved the issue right away, and he saved the day and single handedly saved my trip. I know that dealerships can get a lot of rough reviews, but Chapman treated me respectfully, quickly, and solved all of my needs. Thank you to Gary Cluff, again, an incredible man and the perfect gentleman in the service department to solve anything and address you professionally and courteously. Thank you for being you, Gary Cluff!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide us with a positive review of your experience with Gary Cluff. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

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Misleading?

Misleading? Dishonest? Disrespectful? I've chosen not to continue pursuing a business transaction with a company that seemingly may be disrespecting customers by conducting business practices that could be misleading and dishonest. On Memorial Day (up to approximately 5:00pm) I had been sharing text messages and emails with a salesperson regarding the availability and purchase price of a certain vehicle. The salesperson confirmed that the vehicle was on the lot available for purchase (I'm a cash buyer). The next morning (75-minute drive) I arrive at the Chapman dealership near 9:00 am to at least test drive the salespersons confirmed available vehicle. After failing to locate the vehicle on the lot, I asked for assistance to locate it. Roughly 10 minutes later, I'm informed that a "sales manager says the vehicle had been sent to auction."

Misleading?

Misleading? Dishonest? Disrespectful? I've chosen not to continue pursuing a business transaction with a company that seemingly may be disrespecting customers by conducting business practices that could be misleading and dishonest. On Memorial Day (up to approximately 5:00pm) I had been sharing text messages and emails with a salesperson regarding the availability and purchase price of a certain vehicle. The salesperson confirmed that the vehicle was on the lot available for purchase (I'm a cash buyer). The next morning (75-minute drive) I arrive at the Chapman dealership near 9:00 am to at least test drive the salespersons confirmed available vehicle. After failing to locate the vehicle on the lot, I asked for assistance to locate it. Roughly 10 minutes later, I'm informed that a "sales manager says the vehicle had been sent to auction."

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

John, We are sorry to hear about your experience. We value our customers and their needs. This was a clerical error. The sales consultant was not aware that the vehicle had been sent to auction as it did not pass the inspection. We apologize for the miscommunication. Thank you for your feedback. Sincerely, Amy Quintana Sales Manager Chapman Dodge Chrysler Jeep Ram Scottsdale

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RUN, RUN, & KEEP RUNNING!

RUN, RUN, & KEEP RUNNING!! Had the WORST experience at this dealership that OVERCHARGES and is RUDE to its customers. 2019 Jeep Grand Cherokee was in for AC Evaporator repair. Pushed back on the quote received and it magically dropped by $500. Vehicle had full diagnostics run and I took the dealership up on all additional optional services. In total it was thousands of dollars for the repairs. Within 10 days the battery died, which is strange since full diagnostics were run on the Jeep. Took the vehicle back to the dealership and had the battery replaced. Was charged ~$600 for the repair. Knew I over payed but was in a bind so let it be. Not even 24 hours later the battery light came on, vehicle was not drive-able, and had to be towed back to the dealership. Had to contact the dealership several times to get ahold of them and was hung up on once. Service missed a melted hose during the battery replacement, and acted like they were doing me a favor by waiving the fee for a 10 minute replacement job. Also said the issue was rare, which is clearly not the case as this happened to another customer (per a Google review) within the past month. Not even a partial refund was offered for the overpriced battery that didn’t even operate for 24 hours. Nor for the tow. After complaining about this terrible service, they tried to offer me a discount for a future service, which I did not accept, as I’d rather go to a dealership with ethical practices that will do the job right the first time. Do yourself a favor and save some time and emotional energy by going LITERALLY ANYWHERE ELSE!!! Have received better service at sketchy body shops than Chapman Chrysler.

RUN, RUN, & KEEP RUNNING!

RUN, RUN, & KEEP RUNNING!! Had the WORST experience at this dealership that OVERCHARGES and is RUDE to its customers. 2019 Jeep Grand Cherokee was in for AC Evaporator repair. Pushed back on the quote received and it magically dropped by $500. Vehicle had full diagnostics run and I took the dealership up on all additional optional services. In total it was thousands of dollars for the repairs. Within 10 days the battery died, which is strange since full diagnostics were run on the Jeep. Took the vehicle back to the dealership and had the battery replaced. Was charged ~$600 for the repair. Knew I over payed but was in a bind so let it be. Not even 24 hours later the battery light came on, vehicle was not drive-able, and had to be towed back to the dealership. Had to contact the dealership several times to get ahold of them and was hung up on once. Service missed a melted hose during the battery replacement, and acted like they were doing me a favor by waiving the fee for a 10 minute replacement job. Also said the issue was rare, which is clearly not the case as this happened to another customer (per a Google review) within the past month. Not even a partial refund was offered for the overpriced battery that didn’t even operate for 24 hours. Nor for the tow. After complaining about this terrible service, they tried to offer me a discount for a future service, which I did not accept, as I’d rather go to a dealership with ethical practices that will do the job right the first time. Do yourself a favor and save some time and emotional energy by going LITERALLY ANYWHERE ELSE!!! Have received better service at sketchy body shops than Chapman Chrysler.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Brooke, After reviewing your experience with Chapman's service department and investigating the issue, the fuse-array was shorted and caused the issue with the light, there was no “melted hose”. This could have happened beacuse the Jeep being jump-started incorrectly by someone, as you indicated the tow company had to jump start the Jeep. Upon delivery when your Jeep was serviced on 4/1/24 the battery light would have been on consistently and stayed on solid. When the Jeep was back in for service, your service advisor took you to where your vehicle was located and showed you the area of concern that was shorted. The fuse-array is nowhere near the area worked on/repaired. We internally took care of $425 for customer satisfaction. In regards to the review you pulled, that review was not related to a battery repair, nor was it the same issue or concern. We are sorry you feel that way about our service department. Sincerely, Chapman Dodge Chrysler Jeep Ram Scottsdale

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Absolutely robbed me on a 2020 rubicon.

Absolutely robbed me on a 2020 rubicon. Supposedly “certified” yet they snuck in $3120 mopar svc contract not to mention 1500 over asking price. My fault? You bet. Having a friendly conversation with the finance guy during paperwork absolutely a mistake. And speaking of certified it doesn’t even have rubicon shocks in front and the transmission whines like xxxx in reverse. I wouldn’t send my worst enemy to this place. Beware.

Absolutely robbed me on a 2020 rubicon.

Absolutely robbed me on a 2020 rubicon. Supposedly “certified” yet they snuck in $3120 mopar svc contract not to mention 1500 over asking price. My fault? You bet. Having a friendly conversation with the finance guy during paperwork absolutely a mistake. And speaking of certified it doesn’t even have rubicon shocks in front and the transmission whines like xxxx in reverse. I wouldn’t send my worst enemy to this place. Beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Dboggiano, The manager on duty who was attempting to help you stepped away after you became extremely agitated and started calling him very racist names. We still honored you receiving $1000.00 cash back as a customer satisfaction issue was brought up. We are a very diverse team and do not tolerate racism towards our guests or employees. This outburst was witnessed by our employees, myself, and many customers. If you have any warranty related concerns there are several Stellantis dealerships that will assist you. Thank you, Gary Brewer General manager Chapman Dodge Chrysler Jeep Ram Scottsdale

Consumer response

I was completely out of line. My apologies to everyone involved except your used car manager. He got just what he wanted when he spoke to me in finance. Again I was out of line. Wyatt is a man of his word and I appreciate that and the great vehicle you sold me.

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