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Chapman Volkswagen

Rectangle 48
Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Chapman Volkswagen Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

When looking for superb customer service, a friendly, knowledgeable, staff and the complete lineup of Volkswagen vehicle

...

s, turn to Chapman Volkswagen. Our dealership, located at 3700 N 89th St. in Scottsdale, AZ, features a premier Service Department, well-stocked Accessories and Parts departments and an inviting waiting area with free Wi-Fi. In addition to new vehicles, Chapman Volkswagen has certified pre-owned Volkswagen's and many other pre-owned makes and models. You can view our complete inventory, pre-qualify for financing and schedule service appoints online at www.chapmanvw.com. Or, call us to schedule a test drive!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
208 lifetime reviews. Includes reviews of Chapman Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 24, 2018

    I could not have asked for a better experience!! Kelley was wonderful! When Kelley and I first began speaking, I was in Florida. I was looking to secure... a vehicle for my daughter that attended the UofA. Kelley was responsive, efficient, and exdordinarily kind! She???s far superceeded all the other sales people I had spoken with in both Florida and Arizona. She???s much more than the saleswoman we all expect, she???s the one we dream of! I highly recommend!!

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 31 reviews

    Robert Henley

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    September 22, 2018

    Thank you, Javier, for your phenomenal, second-miling customer service. You are intensely committed and relentless in your spirit of service and customer... delight. YOU are a leader in every respect. Your dedication is unparalleled. All of your customers, like me, are blessed to access your expertise. Thank you for all you do!!

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    Chapman Volkswagen Scottsdale

    Good morning, I wanted to thank you for your awesome feedback and I am excited to hear about your excellent experience. We look forward to seeing you... on your first service appointment with us! Wyatt Chatburn Customer Relations Manager


    Worked with:
    Javier Encalada

    VW Sales

    NOT RATED

  • 4.8 out of 5
    September 7, 2018

    The experience was very very good. No one was pushy, every one worked hard to help close the deal. Thanks 5 stars from me. JB.

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    Does recommend this dealer
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    Chapman Volkswagen Scottsdale

    Jb85013, We appreciate the 5 stars on your experience here at Chapman VW Scottsdale! Congrats and remember, we are here for all of your vehicle needs...! Your Friends at Chapman Volkswagen Scottsdale


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 31 reviews

  • 5.0 out of 5
    September 4, 2018

    Kelley was fantastic. They worked with me to eliminate/reduce the add-ins that I did not want. Being forced to purchase Kahu is my only complaint but that... is not the dealership???s fault- they did not have the ability to remove it.

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    Chapman Volkswagen Scottsdale

    Thank you for your kind words. Kelley is a great asset to us here at Chapman Volkswagen and it was nice to have had the chance to meet and work with y...ou. Scott Grimes Chapman Volkswagen General Sales Manager


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 31 reviews

  • 5.0 out of 5
    August 20, 2018

    After checking out the Golf when my mom was buying her Jetta, I decided to trade my Subaru Cross Trek for a Golf SE. Of coarse we called Kelley at Chapman... VW. She found the perfect car for me, I love it! Thanks to my mom and dad and a big thanks to Kelley!! Matthew Scully

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    Chapman Volkswagen Scottsdale

    Thanks Matt! We enjoyed being of service to you and your family. It was a pleasure working with you. Scott Grimes Chapman Volkswagen General Sales Ma...nager


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 31 reviews

  • 5.0 out of 5
    August 7, 2018

    We went to Chapman Volkswagen to meet Kelley Madden and look at 2019 Jetta's. From the initial phone call to finding the perfect Jetta for me, Kelley... was amazing. Her knowledge and enthusiasm was clear. She explained all the safety and media features that the 2019 Jetta has to offer. I was unfamiliar with these because I was trading (unloading) a 2002 very "loved" car, that had none of these... We came in with a pre-approved loan from our credit union and Michael Robertson in finance beat it! We left there with a very safe, stylish, 2019 Jetta with a great deal! I could not be more thrilled! I will definitely recommend Kelley Madden and Chapman Volkswagen to family and friends!

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    Chapman Volkswagen Scottsdale

    Thank you so much for the kind words. Our staff here at Chapman Volkswagen takes much pride in the ¿¿¿Customer First¿¿¿ approach. We are happy to brin...g you in to the Chapman Community. Please like our Facebook page so that you can take advantage of any promotions or giveaways that we have with sales and service. Thanks again, Scott Grimes Chapman Volkswagen General Sales Manager


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 31 reviews

  • 4.2 out of 5
    August 3, 2018

    A big thank you to Kelley! I was an out-of-state buyer. So as you can imagine, it was a gamble to come all the way out to look at a used car to have things... work out. But they did - thanks to Kelley! She answered all my questions (and there were a lot) and put my nervousness at ease (which was even more). Also to Robert, thanks for his assistance in dealing with my trade. On the paperwork side, there have been a few hiccups, but I've had my car for about two months now, and I love my GTI more and more each day. Thanks again to everybody Chapman and sorry for the late response Kelly, but you rocked it!

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    0 people out of 0 found this review helpful. Did you?
    Chapman Volkswagen Scottsdale

    Thank you for the positive review of my staff. We enjoyed having the chance to meet and work with you. If you get the time please do join our Facebook... page so you can receive any promotions or give aways that we have to offer. Thanks again, Scott Grimes Chapman Volkswagen General Sales Manager


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 31 reviews

    Robert Henley

    Sales Manager

    NOT RATED

    Greg Proctor

    VW Sales

    NOT RATED

  • 5.0 out of 5
    July 21, 2018

    Jordan Colwell was very diligent in helping me get out of my old lease and into a new one. I walked away with a new 2019 Jetta. There were definitely some... challenges to over come but in the end it was a successful deal. I believe your are not selling a car but creating a long term relationship with the buyer and the seller. I will conitiue to used Chapman Scottsdale for all my dealer needs.

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    Chapman Volkswagen Scottsdale

    Thank you for the kind words. We here at Chapman Volkswagen pride ourselves in customer service and we enjoyed having the opportunity to meet and work... with you. Scott Grimes General Sales Manager

  • 5.0 out of 5
    July 6, 2018

    Everyone at Chapman Volkswagen: Dan, Ruben, Josh, Rafa, and also Mike in the Service Dept. took fabulous care of me. They took the time to explain everything,... every step of the way. This is my second car from Chapman VW -- they're the best!

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    Chapman Volkswagen Scottsdale

    Crayola, thank you for sharing your experience with the Chapman VW team! We appreciate the review and look forward to serving you again. Scott Grime...s, GSM


    Worked with:
    Ruben Torres

    VW Sales

    NOT RATED

    Josh Salter

    VW Sales

    NOT RATED

  • 5.0 out of 5
    July 2, 2018

    Kelley was great to work with. She listened to my desired goals and responded with a beautiful new car, payments I could afford and respected my time in... the dealership (I hate buying a car). Thank you Kelley for your hard work and making this process so easy!

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    0 people out of 0 found this review helpful. Did you?
    Chapman Volkswagen Scottsdale

    Kelley is great! Thank you for sharing your experience! We look forward to seeing you again! Scott Grimes, GSM


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 31 reviews

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