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Chapman Volkswagen

Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 5:00 PM

Chapman Volkswagen Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

When looking for superb customer service, a friendly, knowledgeable, staff and the complete lineup of Volkswagen vehicle

...

s, turn to Chapman Volkswagen. Our dealership, located at 3700 N 89th St. in Scottsdale, AZ, features a premier Service Department, well-stocked Accessories and Parts departments and an inviting waiting area with free Wi-Fi. In addition to new vehicles, Chapman Volkswagen has certified pre-owned Volkswagen's and many other pre-owned makes and models. You can view our complete inventory, pre-qualify for financing and schedule service appoints online at www.chapmanvw.com. Or, call us to schedule a test drive!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
213 lifetime reviews. Includes reviews of Chapman Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 19, 2018

    I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easier... to get to the Scottsdale location but next time I will gladly deal with more traffic to avoid the rude and condescending treatment I received from their service advisor Ryan. Ryan needs a refresher in customer service. I was told by a different service advisor that my car would be ready in 2-3 hours. I returned 4 hours later to pick up my car. Ryan???s greeting to me was ???did we call you and tell you your car was ready???. I replied no. His response ???then it???s not ready???. His attitude became worse as the conversation went on and then later when I picked up my car, he sarcastically yelled after me ???have a nice day???. I assume they get paid for warranty work....I will take my business to camelback.

    2.0 out of 5
    Customer Service
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    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    My name is Wyatt Chatburn and I am the Customer Relations Manager here at Chapman CDJR. I would like to start out by apologizing for the recent experi...ence you had with us. We strive to provide great customer service. Chapman does not condone any sort of sarcasm or condescending language with any of our staff or customers. I would like to speak with you more on this issues and how we may be able to come to a resolution to make sure something like this doesn¿¿¿t happen again. Thank you and I look forward hearing from you.Wyatt ChatburnCustomer Relations ManagerChapman Scottsdale AutoShowwyattchatburn@chapmanchoice.com480-424-3529

  • 5.0 out of 5
    November 17, 2018

    Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was great... at the dealership will recommend to everyone.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Akbraz, On behalf of Kelley and the team, thank you for the review. We are so happy to hear of your wonderful buying experience with Kelley, we will b...e sure to share your kind words with her! Congratulations on your new vehicle! We look forward to your first service and to serving you again in the future!Your Friends at Chapman VW Scottsdale


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 34 reviews

  • 5.0 out of 5
    October 30, 2018

    Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was ready... for me to test drive. Kelley was pleasant and thorough. This is why I always go with Chapman VW!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heather, Thank you for the 5-stars. Kelley is a valued team member and we will be sure to share your kind words. Be sure to visit us in the future f...or any of your needs. Your Friends at Chapman Volkswagen Scottsdale


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 34 reviews

  • 4.0 out of 5
    October 19, 2018

    Kelley was great to work with! Very pleasant and was in constant communication with me through the whole process. Please request her when buying your next... vehicle!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cb, Thank you for your kind words. Kelley is a great asset to us here at Chapman Volkswagen Scottsdale and we are pleased to hear of your recommenda...tion. We look forward to serving you again. Congrats! Scott Grimes Chapman Volkswagen General Sales Manager


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 34 reviews

  • 5.0 out of 5
    October 11, 2018

    Ryan Raymond is an awesome funny friendly service advisor and kept it completely real with me! I came in for a recall and he checked for other recalls... and found another one and was able to complete them both in 2 hours for me! They also gave me recommendations for future repairs. Chapman has wonderful customer service and I???ll definitely will be returning to this location again! Thank Ryan ! You???re the best👍🏻

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shel, Ryan is a valued team member and he appreciates the kudos! Customer Service is our number one goal and we are so happy to hear of your great e...xperience with us! We look forward to serving you again! Your Friends at Chapman Volkswagen Scottsdale

  • 5.0 out of 5
    September 24, 2018

    I could not have asked for a better experience!! Kelley was wonderful! When Kelley and I first began speaking, I was in Florida. I was looking to secure... a vehicle for my daughter that attended the UofA. Kelley was responsive, efficient, and exdordinarily kind! She???s far superceeded all the other sales people I had spoken with in both Florida and Arizona. She???s much more than the saleswoman we all expect, she???s the one we dream of! I highly recommend!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 34 reviews

    Robert Henley

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    September 22, 2018

    Thank you, Javier, for your phenomenal, second-miling customer service. You are intensely committed and relentless in your spirit of service and customer... delight. YOU are a leader in every respect. Your dedication is unparalleled. All of your customers, like me, are blessed to access your expertise. Thank you for all you do!!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning, I wanted to thank you for your awesome feedback and I am excited to hear about your excellent experience. We look forward to seeing you... on your first service appointment with us! Wyatt Chatburn Customer Relations Manager


    Worked with:
    Javier Encalada

    VW Sales

    NOT RATED

  • 5.0 out of 5
    September 7, 2018

    The experience was very very good. No one was pushy, every one worked hard to help close the deal. Thanks 5 stars from me. JB.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jb85013, We appreciate the 5 stars on your experience here at Chapman VW Scottsdale! Congrats and remember, we are here for all of your vehicle needs...! Your Friends at Chapman Volkswagen Scottsdale


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 34 reviews

  • 5.0 out of 5
    September 4, 2018

    Kelley was fantastic. They worked with me to eliminate/reduce the add-ins that I did not want. Being forced to purchase Kahu is my only complaint but that... is not the dealership???s fault- they did not have the ability to remove it.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words. Kelley is a great asset to us here at Chapman Volkswagen and it was nice to have had the chance to meet and work with y...ou. Scott Grimes Chapman Volkswagen General Sales Manager


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 34 reviews

  • 5.0 out of 5
    August 19, 2018

    After checking out the Golf when my mom was buying her Jetta, I decided to trade my Subaru Cross Trek for a Golf SE. Of coarse we called Kelley at Chapman... VW. She found the perfect car for me, I love it! Thanks to my mom and dad and a big thanks to Kelley!! Matthew Scully

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Matt! We enjoyed being of service to you and your family. It was a pleasure working with you. Scott Grimes Chapman Volkswagen General Sales Ma...nager


    Worked with:
    Kelley Madden

    Your Go-To Sales & Leasing Specialist

    (5.0) 34 reviews

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