Chapman Volkswagen Hours
When looking for superb customer service, a friendly, knowledgeable, staff and the complete lineup of Volkswagen vehicle
s, turn to Chapman Volkswagen. Our dealership, located at 3700 N 89th St. in Scottsdale, AZ, features a premier Service Department, well-stocked Accessories and Parts departments and an inviting waiting area with free Wi-Fi. In addition to new vehicles, Chapman Volkswagen has certified pre-owned Volkswagen's and many other pre-owned makes and models. You can view our complete inventory, pre-qualify for financing and schedule service appoints online at www.chapmanvw.com. Or, call us to schedule a test drive!
Read reviews that mention:
I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easier... to get to the Scottsdale location but next time I will gladly deal with more traffic to avoid the rude and condescending treatment I received from their service advisor Ryan. Ryan needs a refresher in customer service. I was told by a different service advisor that my car would be ready in 2-3 hours. I returned 4 hours later to pick up my car. Ryan???s greeting to me was ???did we call you and tell you your car was ready???. I replied no. His response ???then it???s not ready???. His attitude became worse as the conversation went on and then later when I picked up my car, he sarcastically yelled after me ???have a nice day???. I assume they get paid for warranty work....I will take my business to camelback.
My name is Wyatt Chatburn and I am the Customer Relations Manager here at Chapman CDJR. I would like to start out by apologizing for the recent experi...ence you had with us. We strive to provide great customer service. Chapman does not condone any sort of sarcasm or condescending language with any of our staff or customers. I would like to speak with you more on this issues and how we may be able to come to a resolution to make sure something like this doesn¿¿¿t happen again. Thank you and I look forward hearing from you.Wyatt ChatburnCustomer Relations ManagerChapman Scottsdale AutoShowwyattchatburn@chapmanchoice.com480-424-3529
Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was great... at the dealership will recommend to everyone.
Akbraz, On behalf of Kelley and the team, thank you for the review. We are so happy to hear of your wonderful buying experience with Kelley, we will b...e sure to share your kind words with her! Congratulations on your new vehicle! We look forward to your first service and to serving you again in the future!Your Friends at Chapman VW Scottsdale
Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was ready... for me to test drive. Kelley was pleasant and thorough. This is why I always go with Chapman VW!
Heather, Thank you for the 5-stars. Kelley is a valued team member and we will be sure to share your kind words. Be sure to visit us in the future f...or any of your needs. Your Friends at Chapman Volkswagen Scottsdale
Kelley was great to work with! Very pleasant and was in constant communication with me through the whole process. Please request her when buying your next... vehicle!
Cb, Thank you for your kind words. Kelley is a great asset to us here at Chapman Volkswagen Scottsdale and we are pleased to hear of your recommenda...tion. We look forward to serving you again. Congrats! Scott Grimes Chapman Volkswagen General Sales Manager
Ryan Raymond is an awesome funny friendly service advisor and kept it completely real with me! I came in for a recall and he checked for other recalls... and found another one and was able to complete them both in 2 hours for me! They also gave me recommendations for future repairs. Chapman has wonderful customer service and I???ll definitely will be returning to this location again! Thank Ryan ! You???re the best👍🏻
Shel, Ryan is a valued team member and he appreciates the kudos! Customer Service is our number one goal and we are so happy to hear of your great e...xperience with us! We look forward to serving you again! Your Friends at Chapman Volkswagen Scottsdale
I could not have asked for a better experience!! Kelley was wonderful! When Kelley and I first began speaking, I was in Florida. I was looking to secure... a vehicle for my daughter that attended the UofA. Kelley was responsive, efficient, and exdordinarily kind! She???s far superceeded all the other sales people I had spoken with in both Florida and Arizona. She???s much more than the saleswoman we all expect, she???s the one we dream of! I highly recommend!!
Thank you, Javier, for your phenomenal, second-miling customer service. You are intensely committed and relentless in your spirit of service and customer... delight. YOU are a leader in every respect. Your dedication is unparalleled. All of your customers, like me, are blessed to access your expertise. Thank you for all you do!!
Good morning, I wanted to thank you for your awesome feedback and I am excited to hear about your excellent experience. We look forward to seeing you... on your first service appointment with us! Wyatt Chatburn Customer Relations Manager
The experience was very very good. No one was pushy, every one worked hard to help close the deal. Thanks 5 stars from me. JB.
Jb85013, We appreciate the 5 stars on your experience here at Chapman VW Scottsdale! Congrats and remember, we are here for all of your vehicle needs...! Your Friends at Chapman Volkswagen Scottsdale
Kelley was fantastic. They worked with me to eliminate/reduce the add-ins that I did not want. Being forced to purchase Kahu is my only complaint but that... is not the dealership???s fault- they did not have the ability to remove it.
Thank you for your kind words. Kelley is a great asset to us here at Chapman Volkswagen and it was nice to have had the chance to meet and work with y...ou. Scott Grimes Chapman Volkswagen General Sales Manager
After checking out the Golf when my mom was buying her Jetta, I decided to trade my Subaru Cross Trek for a Golf SE. Of coarse we called Kelley at Chapman... VW. She found the perfect car for me, I love it! Thanks to my mom and dad and a big thanks to Kelley!! Matthew Scully
Thanks Matt! We enjoyed being of service to you and your family. It was a pleasure working with you. Scott Grimes Chapman Volkswagen General Sales Ma...nager