[{"id":613902,"personPtyId":39553751,"firstName":"Leslie","lastName":"Horne","titleText":"Senior Sales & Leasing Consultant","shortBioText":"I am back! After a short hiatus, I have returned to the Chapman Family to assist you with your car buy needs. Remember, this is much more fun than going to the dentist! I am here to make you experience enjoyable!","emailTxt":"lesliehorne@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/8ac29ac7049c.jpg","drDealerId":29434,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1472688000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":609091,"firstName":"Kevin","lastName":"Shannon","titleText":"Internet Sales and leasing Consultant","shortBioText":"I grew up in Minnesota and moved to Arizona in 1986, whew, that was a change! I fell in love with our state and put down roots immediately when I met and married my Beautiful Bride a year later. We had a gaggle of kids ( 5 ) on our path of life and every one of them is a blessing to us every day. I've worked in many different building trades and mastered quite a few, now it's time for me to expand my horizons once again in the auto industry. I've always cherished the personal connections fostered with the clients I've served while in the trades, joyfully treating them as I would my own family. Today I get to bring that same personal, service oriented, family attention to each of you who come to Chapman Volkswagen Scottsdale. I would be honored to have your business today, and I will work hard to earn your business for life. \"Every Day Is a Good Day, Some Are Just Better Than Others\" and I live my life that way, let me share some of that with you. Kevin Shannon","emailTxt":"kevinshannon@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/5d20289d3291.jpg","drDealerId":29434,"dealerEmpStartDtUtc":"1559347200","industryStartDtUtc":"1559347200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":513701,"personPtyId":41117071,"firstName":"Josh","lastName":"Salter","titleText":"VW Sales Manager","shortBioText":"","emailTxt":"JoshuaSalter@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/ab601e80ca56.jpg","drDealerId":29434,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":609097,"firstName":"Roland","lastName":"Ugho","titleText":"Sales","shortBioText":"I moved to Arizona in 2007 to go to college at the University of Arizona where I acquired my bachelors degree in Biochemistry and later acquired a Masters degree at Grand Canyon University. I enjoy what I do now which is not just helping my wonderful clients to get into new vehicles but getting to meet great people along the way and making long term friendships. Some of my very closest friends I met while they came shopping for cars. I love the outdoors, running, traveling and eating different ethnic foods are my favorite things to do. I want to visit the seven wonders of the world. I got two down and five more to go.","emailTxt":"rolandugho@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/85888cab4abd.jpg","drDealerId":29434,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442982,"personPtyId":39555504,"firstName":"Kelley","lastName":"Madden","titleText":"Your Go-To Sales & Leasing Specialist","shortBioText":"Hi, all! I'm a Certified Volkswagen & Subaru Customer Advocate here at Chapman Volkswagen. This is my first time in the car business - and I honestly enjoy it much more than I ever imagined I would! The cars are cool, but I enjoy the conversations and relationships that I foster with my customers much more! I'd love to get in touch and help you find your next vehicle - feel free to reach out!\r\n\r\n- Kelley","emailTxt":"kelleymadden@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/1d3a572cd9a8.jpg","drDealerId":29434,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1493596800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":624615,"firstName":"Courtney","lastName":"Bertsch","titleText":"Sales","emailTxt":"CourtneyBertsch@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/52ae5296254b.jpg","drDealerId":29434,"dealerEmpStartDtUtc":"1575158400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":513700,"firstName":"Greg","lastName":"Proctor","titleText":"VW Sales","emailTxt":"GregProctor@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/24a54ccf57d2.jpg","drDealerId":29434,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":513698,"personPtyId":41176842,"firstName":"Wilfred","lastName":"Marita","titleText":"VW Sales","emailTxt":"WilfredMarita@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/b30900dec1d7.jpg","drDealerId":29434,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":609095,"firstName":"Chris","lastName":"Miles","titleText":"Sales","emailTxt":"christophermiles@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29434,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":624616,"firstName":"Derek","lastName":"Evans","titleText":"Sales","emailTxt":"DerekEvans@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29434,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":513694,"personPtyId":41234644,"firstName":"Guy","lastName":"Carraux","titleText":"VW Sales","emailTxt":"GuyCarraux@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29434/employees/a2fa86e4f9a3.jpg","drDealerId":29434,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false,"deptDscrp":"Sales"}]

Chapman Volkswagen

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Chapman Volkswagen Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

When looking for superb customer service, a friendly, knowledgeable, staff and the complete lineup of Volkswagen vehicle

...

s, turn to Chapman Volkswagen. Our dealership, located at 3700 N 89th St. in Scottsdale, AZ, features a premier Service Department, well-stocked Accessories and Parts departments and an inviting waiting area with free Wi-Fi. In addition to new vehicles, Chapman Volkswagen has certified pre-owned Volkswagen's and many other pre-owned makes and models. You can view our complete inventory, pre-qualify for financing and schedule service appoints online at www.chapmanvw.com. Or, call us to schedule a test drive!

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
279 lifetime reviews. Includes reviews of Chapman Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 20, 2020

    Helped my mom buy a brand new Atlas Sport! Made the process effortless and made her feel comfortable while outside her comfort zone! He even helped her... preset the radio stations!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward ...to serving you again. - Your Friends at Chapman Volkswagen Scottsdale


    Worked with:
    Roland Ugho

    Sales

    (5.0) 6 reviews

  • 5.0 out of 5
    June 6, 2020

    We recently leased a new Tiguan from Chapman VW. We reached out to every VW dealership in the Phoenix area. When we first called, Lester was very professional... and did as he said he would. Once at the dealership, both Lester & Josh were professional, kind, and attentive. They made the entire experience pleasant and painless! We highly recommend checking them out if you are in the market for a VW. Thanks Chapman VW!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving a review, and mentioning Lester. You're right, Lester always going above and beyond. We'll be sure to share your praises with him. ...- Your Friends at Chapman Volkswagen Scottsdale


    Worked with:
    Josh Salter

    VW Sales Manager

    (5.0) 9 reviews

  • 5.0 out of 5
    May 16, 2020

    Where do I begin? Jairo Lester Parrales... We will start with him. He was knowledgeable, passionate about the product and for Chapmen Volkswagen Scottsdale.... Two years ago I swore I would never be back. This place sold me a car on a Friday and took it back on a Saturday. Then... Lester Parrales came along called, text and met me. Overtime he built my trust and I went back in for the experience of a life time! I now Owen my dream car! Chapman Volkswagen Scottsdale, and Lester are proof everyone should get a second chase...That's where dreams really do come true. Thank you Lester and Chapman Volkswagen Scottsdale

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high prai...se. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.- Your Friends ChapmanVolkswagen

  • 5.0 out of 5
    May 6, 2020

    Leslie has excellent customer service skills. She really listens to what you are saying and is honest with you. She went above and beyond to provide me... with all the information and even real natural pictures of the car she sent to me. She was extremely patient with me- for somebody who has OCD. If you are out of state and see a car at their Dealership they make it as easy as possible for you. Ask for Leslie!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met th...at mark! - Your Friends at Chapman Volkswagen


    Worked with:
    Leslie Horne

    Senior Sales & Leasing Consultant

    (5.0) 21 reviews

  • 5.0 out of 5
    May 6, 2020

    Courtney was a great sales rep to work with at Chapman. She showed us the car we wanted and we were able to quickly come to final terms on the sale. Very... pleased with our experience!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, for your kind words! It makes us happy to know that providing our clients with the best services we can offer is paying off. If we can make... your life easier, then we have truly done our job.-Your Friends at Chapman Volkswagen


    Worked with:
    Courtney Bertsch

    Sales

    (5.0) 8 reviews

  • 5.0 out of 5
    May 6, 2020

    Kevin was great. Super respectful, no pressure and very responsive to any questions. I would send friends and family to work with him. The rest of the... finance team was incredible as well..

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We understand that customers don't want the pressure of purchasing a vehicle so we do whatever we can to ensure the cus...tomer receives the best vehicle that meets their needs. - Your Friends at Chapman Volkswagen


    Worked with:
    Kevin Shannon

    Internet Sales and leasing Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    May 2, 2020

    We started looking for a new car on line, doing all the comparisons and pricing. When we decided on the VW Tiguan, we started looking for which dealership... had the different colors and options we wanted to choose and found Chapman to have the most, When we arrived and met Lester, he was very friendly and we were able to test drive the car easily. He also made the purchasing process simple for us.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words. Lester is a phenomenal person and we are lucky to have him on the Chapman Team! The Tiguan is a beautiful car and we ho...pe you love it as much as we do!- Your Friends at Chapman Volkswagen

  • 5.0 out of 5
    April 9, 2020

    Courtney and the Chapman team were extremely thorough and helpful despite the pandemic! in getting our car sale finalized. Highly recommend working with... this group. Very pleased :)

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful review! Courtney and the team are always going above and beyond, we will ensure that they receive your praise!- Your Frie...nds at Chapman VW


    Worked with:
    Courtney Bertsch

    Sales

    (5.0) 8 reviews

  • 5.0 out of 5
    March 13, 2020

    I recently contacted Chapman to inquire about getting a replacement windshield for my 2019 Atlas. They recommended Mountainside Glass who coordinated performing... the repair at the dealership so that VW Service could do the ADAS calibration afterwards in one visit. I was greeted by PETE when I arrived, and he was very upfront about the time it would take - 6-8 hours in total, because the glass needed to set for 2 hours after install before calibration could be performed. He offered to drive me home or to work, and when I chose to stay at the dealership, he offered to drive me out to pickup lunch. When the repair was complete, they returned the car washed and polished. All in all, a great service experience. Also, shout out to JESSE PHILLIPS at Mountainside Glass for an excellent replacement job - he even vacuumed the car interior!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level se...rvice for many years to come. Let us know if we can ever be of service.Your Friends at Chapman Volkswagen Scottsdale

  • 5.0 out of 5
    March 5, 2020

    I started the process online. And met with Lester the next day. He had what requested for me to drive. The purchase was made within hours. Thanks to Lester.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again. Your Friends at Chapm...an VW Scottsdale

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