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Sunny Falcon was fantastic!
Sunny Falcon was fantastic! She was very kind, not pushy, and helpful. We were not impressed with the customer service treatment of the finance department and other staff. Unfortunately, the treatment we received from the rest of the dealership employees will result in is not going back there for anything.
While it's great to see you were pleased with the customer service Sunny provided, we are very sorry to hear that you did not have a more positive experience at our dealership. Thank you for sharing this feedback so that we can work to improve the overall customer experience.
Both Jarrett and Annette were great to work with.
Both Jarrett and Annette were great to work with. Very knowledgeable and professional during the whole transaction. If you are looking for a new Dodge I would highly recommend Jarrett.
Thanks so much for sharing these kind comments and recommendations! It's wonderful to see you enjoyed a great buying event at Criswell of Thurmont.
ISABEL BORSUM was an absolute pleasure to work with
ISABEL BORSUM was an absolute pleasure to work with during my experience of buying my first Jeep! She searched high and low to find the perfect Jeep for me. She was constantly sending me Jeeps to look at and was willing to go a million miles to make sure my car buying experience was the best ever. Once she realized there were no car on the lots that fit exactly what I wanted she helped me custom order my Jeep. I sent her pictures of what I wanted (I had no idea the names of the parts, lifts, wheels, tires, etc. but Isabel made it happen as you can see my beautiful white Jeep pictured... she did an amazing job and I couldn't have done it without her!!)). Her counterpart Rick in finances sealed the deal and helped me through the financing process so smoothly! And James in the service department has been my go to guy whenever I need service done or have questions about my Jeep! He is so helpful and so sweet and sometimes will even take my car over for a car wash if he has time! I had a wonderful experience from the start and do you want to know the thing I love most? It been a year since I bought my Jeep and I still interact with Isabel and she is still so helpful with anything I need! She is always willing to help guide me with anything I need and answer questions about my jeep. GREAT SERVICE! GREAT SALESWOMAN! GREAT DEALERSHIP! 10/10 recommend.
We're thrilled to see you are so happy with your Jeep experience at Criswell of Thurmont! It's our goal to deliver an exceptional experience each time you visit, and we thank you for taking the time to recognize the efforts of our staff. We look forward to seeing you soon!
I stopped into Criswell CDJR of Thurmont on Friday at
I stopped into Criswell CDJR of Thurmont on Friday at approx 1 pm to look for a "lid" for a 2021 Wrangler 2-dr without the upgraded subwoofer. Marcos worked with me along with another parts person or two (I believe it was Bob and Cory) until they found the part. An hour later it was ordered, got a call Saturday morning the order was in. Went to the dealership to pick up - tried the new "lid" - it worked perfectly. Much thanks to "my" dealership for life. I have a dealership closer to me and all they wanted to do was match what my VIN said I needed. I told them I wanted to replace the one with the subwoofer hole in it (sub no longer located there) with a solid one. Couldn't get that thru to them. Fortunately, the dealership I bought from Criswell CDJR of Thurmont took the time to help me - Again thanks, Marcos and crew.
We're glad to see we could really help you out! The staff at Criswell of Thurmont is well known for going above and beyond to deliver an exceptional customer service experience. We hope to be of service to you in the future and welcome you to reach out if we can be of further assistance.
My husband and I had the greatest experience from Vincent...
My husband and I had the greatest experience from Vincent Seiler and the staff from Criswell of Thurmont. Vincent's customer service was outstanding. His knowledge of the vehicle was exceptional. This was by far the easiest vehicle purchase that we have EVER made! I highly recommend Vincent and Criswell of Thurmont for all your vehicle needs!
Thanks for the recommendations! It's our goal to offer a simple and seamless vehicle buying event, and it's wonderful to hear you were pleased with your experience.
Very Polite, very professional. In and out service! I am...
Very Polite, very professional. In and out service! I am definitely going to return and am living my Jeep!
Awesome! It's fantastic to see you are thrilled with your Jeep from Criswell of Thurmont. We look forward to helping you keep it in top performing condition!
We had such a great experience. From the time of setting...
We had such a great experience. From the time of setting the appointment Will was awesome! We feel that the finance department was also helpful in explaining all of our options. The vehicle is beautiful and was detailed amazingly as well. All in all a great experience! We will definitely be back in the future and would recommend to family and friends.
It's wonderful to hear that you enjoyed an all-around outstanding experience at Criswell of Thurmont! We value your business and look forward to continuing to assist with any of your automotive needs.
I had a wonderful experience at Criswell Chevrolet in...
I had a wonderful experience at Criswell Chevrolet in Thurmont MD. My vehicle buying experience couldn't have gone any better. The salesman Will is the best i have ever worked with on purchasing a vehicle. I highly recommend Will and his associates to anyone looking to purchase a vehicle. Mark in the financial department was awesome at getting financing and getting the best payment possible. Good work guys !! Thank you for all of your help. Darin Routzahn
Thanks for taking the time to recognize the efforts of our staff! Our team is dedicated to delivering a top notch buying event, and we're happy to see you were satisfied with your recent experience at Criswell of Thurmont.
We had a wonderful experience with criswell of Thurmont...
We had a wonderful experience with criswell of Thurmont with the purchase of our pre owned gmc 3500. Will Ryan, our salesman went above and beyond our expectations. He put in extra effort with our less than ideal conditions to have us test drive transfer, purchase, and drive all in less than a couple hrs. I have bought 3 vehicle s from criswell and will continue to shop with them.
Thanks for sharing these kind comments and for your continued patronage! We are happy to see that our staff continually meets your expectations and look forward to your next visit with us.
Charged me 3% to use my credit card I can’t believe that...
Charged me 3% to use my credit card I can’t believe that a multi million dollar business needs to charge its customers the fee to use a credit card!
Thank you for taking the time to provide this feedback. We appreciate your comments and have shared them with our management team for further review.