Frontline Motors

I’ve only left a couple of reviews in my entire life, but Frontline Motors is absolutely deserving of the highest praise and recommendation. After visiting Frontline, I will never go to another place for car sales or service again. Within a minute of walking in the door we knew we were in good hands, and all of our worries about buying a used car from a dealership we had never been to before were alleviated. I’m confident that there is no better group of people to buy a car from—everyone we interacted with was genuine, trustworthy, kind, understanding, patient, personable, authentic, fair, and knowledgeable. Our salesperson David is the man!! He was very responsive and incredibly helpful over text/calls prior to our arrival, and so easy to work with once we got there. Most importantly, he made us feel comfortable and confident in our decision without any pressure at all. Sam’s wealth of knowledge and willingness to go out of his way to make this purchase a possibility is something we will never forget. Jon made the financing process a breeze and fought to secure us better terms than we had been quoted anywhere else. He and David worked with us long after the dealership had closed to complete the sale, yet never once made us feel rushed or like we were a nuisance. I cannot possibly speak highly enough of these three individuals, but even the guys we didn’t directly work with were a joy to be around during our time there. Frontline has assembled an all-star team, and I can’t imagine a better environment to make a car purchase in. We are truly beyond grateful that we found this place, and we will be sending everyone we know their way. Thank you guys again!! I hope to get the chance to take y’all out for a drink one day—it’s the least I could do! Your efforts have secured you lifelong customers, and I hope you guys know how much happiness you have brought us. We feel blessed that we ended up here, and the owner should be very proud of his staff and establishment. Excellent work gentlemen!

Was what I was looking for. I purchased a 2014 Cadillac ATS on 5/24/2024 with low mileage 43,972 miles on it. Exterior was in immaculate condition and the interior was fine. Needs detailing before purchase. I must say I was impressed with the Dealership. They answered all my questions and concerns. The Dealership was very clean inside and the sales staff was very courteous. No hassles and haggling was bestowed upon me. Test drove the vehicle and the only thing I noticed were wear in the seat (drivers side) but I accepted it being 10yrs old and due to sun The vehicle seems very well kept I want to give a shout out to Javier Alvarez for being patient and goes above and beyond to get everything going. Fast Simple and Courteous I highly recommend him for all of your Automotive Automobile purchases and the Dealership I’m satisfied……..

I generally don't leave negative reviews as a small business owner myself I know how hard it can be, but in this case it's a must. Found an Audi at this place online and after a few phone calls, decided to purchase it. Salesman Regime told me the car was a 10 out of 10, one of the top 3 cars on the lot, and had no explanation for why it had been for sale for 3 months even though it was a desirable color and cheap price. I was dubious as I'd already missed out on 2 others at different dealers that sold before I could get there, but chose to move forward. Got a loan and a one way rental from Enterprise the next day. Sent frontline $500 to hold the car, added it to my insurance and proceeded to Clayton (4 hour drive) to pick it up. Pulled into the parking lot and immediately noticed the car had mismatched paint (see picture, notice front quarter panel does not match door). Was very upset as I had really wanted the car and had just wasted $300 and two days of time! Everyone acted like they didn't notice the mismatch until I pointed it out. C'mon! Before passing on the deal I took the car for a quick test drive and was immediately disappointed again as it pulled furiously to the wrecked side upon acceleration, then veered back the other direction with any sort of steering correction. It clearly had issues, most likely a bent frame from the accident, but possibly just severely mis-aligned. Why that wasn't addressed before it was put up for sale is beyond me but I guess that's why they had it for 90 days lol. The sales manager quite pretentiously told me the car was fine and I just didn't know how to handle a high hp (lol @400 hp) car! When I tried to tell him I'm part owner of a dyno shop and also a 30 year track rat with 1300 horsepower in my garage, including a hybrid turbo TTRS that runs 10's, he talked over me and continued to tell me it was just too much car for me. I've been racing longer than fella has been alive but there was no point going on and on with this rude person who vastly over-estimated his own intelligence. So obviously I passed on the mismatched, bald tired, broken vehicle and asked for my deposit back. Regime had told me it would be refundable, which the sales manager tried to walk back, but I have the texts to prove it luckily. After pointing that out, I was told I'd have my refund in 5 days. That was 2 weeks ago and radio silence since. Luckily the credit card company has my back but as a small business owner I would never treat a customer like that. They clearly knew the car had issues and did not tell me. When a customer takes time off work, spends several hundred to get there, maybe try to at least be remorseful about your duplicity....not screw the customer out of $500 more after you've put them through all that.

I purchased a 2013 Camaro over the phone. Hunter told me everything I needed to know and a walk around video. Upon the next day delivery the vehicle was everything I expected. I will be a repeat customer in the future for a work truck. L Neilsen

When first meeting the staff, they seem great. And super experienced about selling. Very kind. Very sincere. But now it’s been 60 days and I cannot get tags for the car I purchased. We get the right around every time we call. I was hoping this would be someplace that we could use in the future. But now, after what I’ve experienced, I will never buy anything from him again. Don’t chance it!

Frontline Motors is a bad place to buy a car from, period. Do not trust them. Purchased a 2013 Mini Cooper S Countryman All4 from them on 3JAN23. They delivered my car to Virginia and they took my trade back with them that same day. The delivery driver insisted I had to sign the paperwork before he took the Mini off the rollback truck. That little voice in me said that wasn’t right, but I thought surely the car would be okay. But that wasn’t the case. First thing I noticed was a tear on the drivers seat. They never disclosed that issue, which should have been noted since I was buying the car via online and over the phone. I thought surely they will get the seat repaired, but no they didn’t have remorse for not disclosing that issue to buyer who bought online, sight unseen except for the pictures they published online, and they made sure none of the pics disclosed the rip. Next: Not long after taking possession of the car I started noticing a burning smell coming through the vents. Not a good sign at all, but I thought to myself the if the power train warranty I bought from the. Was any good that would hopefully cover that issue. But since Frontline has yet to give me copies of what I signed and the info to contact the company about the extended power train warranty, can’t get that taken care of at the moment. Furthermore, Sam, the finance manager wanted me to lie to Marine Federal Credit Union about how the car was equipped, so that the credit Union would honor the finance rate and loan amount that was written on the sales contract. Sam said it might be possible if it’s not equipped as advertised, and it wasn’t I might add, that Marine Federal Credit Union may ask for a bigger down payment and/or charge a higher interest rate than what the car was sold for when I signed the paperwork. Again is that the way to do business? Finally Sam said, “Look, I don’t feel very good about this deal either. We’ll take the car back, give you trade back, and refund your down payment back to you, how’s that, do you want to do that?” I told him to give me just a few and I will call him back since Iwas taking the car to an authorized Mini dealer to have the car looked at. After taking the car there I found out that there were a couple of other issues besides the burning smell we were getting. So I called Sam back at Frontline motors and I told him that I think the best thing to do would be to was to let them take the car back and refund my money, Sounds like the end, right? But no, Sam said I would need to pay another delivery charge for them to take back the defective car they so.d me. I thought to myself, “I don’t think so.” Eventually, Sam said, “Let me get back with you and see what we can work out, I’ll call you later today about the delivery fee charge.” I said that would be fine, but since then, Frontline Motors has ghosted me. Not a single call back, no return of the car, no refund of the money I paid down, it has been total silence. In other words, they are not trustworthy, nor a company that backs up what they say they will do. I I have never written a bad review about a buying experience with anybody I have ever done business with before. I don’t expect perfection with a used car, but there were things that were obvious that should have been disclosed to me since I was buying the car site unseen. You be the judge if you’d do business with Frontline Motors. As for me and my household, never again.

I bought a 2014 Mercedes Ml350 June 15TH 2022 I travel 2 1/2 hrs away the next week the breaks went out on me I had to replace the front break pads and rotors the mechanic that replaced my breaks said I had an angel on my side cause no way I drove that car 2 1/2 hours home being that the breaks was in so bad condition, then I went and got it look over by my Mercedes mechanic that work on my previous Mercedes he said that my motor mounds and engine mounds needs replace! I called the salesman (Raygen) (or however you spell his name) the same week to explain what all was happening to this car he swear he had to speak with the manger Sam days go by nothing so this is week two as of now June 27th call the car place myself and Sam answer the phone he act like he had no knowledge of what was going on (so who’s lying) swear he had to talk to his salesman to see what’s going on I told him I’m telling him what’s going on he the man I need to talk too swear he was going to call me back the next day! I text the salesman no response and no call back from the owner Sam long story short don’t buy a car from them it’s not even two weeks and I’m having all these problems with this car with no resolution from the dealership at all!

They do not stand behind their work! Repairs bills were 50% higher than quote with no preauthorization. Work was done improperly and they refuse to offer any help! Had to hire another mechanic to repair their shortcomings!

Terrible service. Frame broke on vehicle after only driving it 1700 miles. Dealer has offered no help at all. Purchased a truck for 15k now looking at over 11k in repairs. This should be criminal.

This is the worst company I ever brought a car from. I’m sitting in my car as we speak and my car doesn’t even start once again. The company did nothing both times my car was taken to them. The car has wiring issues and the company refuses to fix the problem I only had the car for a month and started experiencing problems within the second week. Now I have to pay all this money out of pocket after only a month of having it. I would not suggest buying a car from this company. They are a complete rip off.