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(242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nashville Toyota North from DealerRater.

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Fabulous experience

Daxton made our experience at Rivergate Toyota excellent. He was very professional and courteous. He made buying a car a breeze at this car dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Derrick Graves is the best salesman I've ever worked with.

The customer service here is awesome. I worked with Derrick Graves, and he was phenomenal. He went above and beyond to make sure I left there more than satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

The most pleasurable experience I have ever had at a dealers

Derek Graves gave us the most pleasurable experience that I have ever had at a dealership before and would recommend him and this dealership to anyone looking for a new vehicle, thanks again to Derek and Rivergate Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Johnson Fabiyi is a great sales man worthy of emulation.

Dealership is the best around. Great customer service and great prices. Just enjoyed my visit . I will recommend the dealership to anyone at anytime any day. Also, I want to recommend Johnson Fabiyi for a commendation. He was really good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Salesman, Excellent Toyota Dealership

Our daughter had purchased a Rav 4 last year. We liked it so much we wanted to purchase one also. After talking to different dealerships in Tennessee and Kentucky. We went with Rivergate Toyota. The service Tom Stueber gave was excellent. We wanted a certain Rav4, and Arnold Oliveros and Tom went out of their way to find just what we wanted. My sister saw our Rav4 and after she had looked different cars and SUVs, she wanted to know where we purchased our car. A few weeks later she was driving away in her new RAV4. With a great salesman like Tom, who treats his customers with kindness and he goes out of his way to help us with our purchases, we would recommend Tom and the Rivergate Toyota to everyone. Thank you Tom and Arnold Jerry and Diana

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Excellent attention and speed of service. Very professional. It was an easy purchase and uncomplicated. I would definitely recommend it to a friend. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

I was having trouble finding a Toyota Highlander. Most dealers wanted to sell only what they had on their lots. Jennifer picked up on my internet search and worked with me to get what I wanted at some other location. Then she drove the vehicle to my house, since I do not live close to Rivergate Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great deal on a Camry

Purchased my new 2017 Camry during Labor Day weekend and got a great deal. No other dealer around was offering deals that even came close.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

I took my 2015 Prius in for the 12 month servicing. All the people were very friendly and the car was ready to be picked up sooner than expected. They took very good care of my car and brought it out to me when I arrived to pick it up. My husband and I have taken our cars to Rivergate Toyota for servicing since we moved to Nashville in 2007 and will continue to do so. We have always been pleased with the service and the people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pain in the butt since day one

I seem to be confused as to why bad things keep happening with Toyota and me. First, I went to just LOOK at cars in Sept. 2015 and this guy, I don't remember his name (he was an Egyptian guy) jumped on me to test drive this car and I didn't really like the car but I did anyway because he seemed adimant. I ended up getting talked into it because it "had great gas mileage" and "had all the features a Lexus had". I was guaranteed that since I had finished college that I would have a ZERO % finance for first time car buyers. Well two days after I sign all my paper work, I get a TEXT MESSAGE from this guy saying that I need a cosigner. What????? I'm so confused at this point. I call and he explains that since I only went to college for one year that the deal no longer stands and that I can return my vehicle or I can get a cosigner. I don't have someone that would cosign for me so that wasn't an option. And I sure as heck wasn't going to give my car up to this guy who wasn't smart enough to go over what I just signed (I should have). I ended up going through a credit union and having a completely different apr (that sucks) but it's my car and I needed to take responsibility for it. Jump ahead to my first oil change, I go to Ron Hibbard Toyota because I've heard good things about them. Mind you, I remember signing paper work saying that I have free oil changes till 30,000 miles. First oil change I went in too early because I was unaware that it was supposed to be changed at 5k and not 3k, so I left and came back at 5k, they were nicer than Rivergate so I decided to go back for 10k, well on this one they hit the top of my car with the garage door. :( thankfully no damage was done. So I come back for 15k and then on 20k I call and the lady tells me that it's my 25k oil change and I didn't really argue with her because I didn't care and figured it was a mess up. I get to the service center and she proceeds to tell me that scion only provides 3 free oil changes and that I need to pay from now on and then tells me they don't have the parts to check my recalls. You are a business that sells these cars, you should have the parts!!! Needless to say, I'm upset and now in debt with a car I don't even like. I will never do business with either of these dealerships again. Honestly I will stick with Carmax because every time I've spoken with them, they have been kind to me and told me ahead of time everything that was going to happen. Not that Toyota cares but someone who might read this might get some insight. Thanks for reading my rant if you did.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.