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DriveTime of Pelham

(42 reviews)
Visit DriveTime of Pelham
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 11:00am–7:00pm
Wednesday 11:00am–7:00pm
Thursday 11:00am–7:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(205) 307-5994 (205) 307-5994

Reviews

(42 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DriveTime of Pelham from DealerRater.

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I came out just to look at cars but ended up leaving with

I came out just to look at cars but ended up leaving with one. Ricky was such a pleasure to work with, felt like I made a friend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This experience was easy and I am excited to be leaving

This experience was easy and I am excited to be leaving in my new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience!

Great Experience! The dealership staff was attentive, allowed me to test drive multiple vehicles. Very friendly staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a really good experience, Zach was very friendly, and

Had a really good experience, Zach was very friendly, and very professional. Thank you Zach !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mediocre Experience

The staff was friendly. My car was dirty and the oil was black. Very little fuel. These are details that stand out and make me want to purchase or not purchase from drivetime again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Will not fix my car under the 30 warranty!!!! Red flag...

Will not fix my car under the 30 warranty!!!! Red flag nooo!!! I have power stirring all over my driveway. I repeat , they will not fix your under the 30 day warranty. The car has to be completely disabled.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Waste of time, no customer service, Rude!

I won't say bad customer service, because you have to actually interact with someone before you can decide whether you got good or bad service. After writing back & forth on the internet a total of 5 times we let them know what time we would be there. We waited about 30 minutes inside and on the lot, we tried to approach a few employees with no response. We decided to leave, as we left we stopped and told one of the sales people that we were just going to go to another dealership, he threw up his hand and said, "WELL BYE!" As it turned out they really did us as a favor because the next dealership was very glad to see us, and we bought our dream car!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

NOTHING BUT LIARS. GO ELSEWHERE !!!

Seen a Dodge Challenger I was interested in. Brandon the salesman said they was waiting for the title. I said this is the car I want to purchase. Brandon Replied that car is yours, even if he had to hide the keys. I even called a couple times to check. Ran up there to check the status of the vehicle. I was told they got the title and sold it the very same day. I was not emailed or notified and they waisted my time for over a week. NOT A WAY TO TREAT PEOPLE.. DON'T SPEND YOUR MONEY HERE. MY OPINION IS THIS PLACE SUCKS. CAN'T WAIT TO REPORT THE TO EVERYONE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome customer service

The best decision I could have made was, when I purchase a car at the Pelham Drive Time location. Thanks to Gavin Crawford , what an awesome guy, he help me through the whole process, and I was very satisfied. Great experience. Thanks to everyone, especially Gavin.your the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Perfect

I recommend this car dealership to anybody that's looking for the perfect car they will really go out their way to help you find the perfect car thanks Eli & Darrell

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.