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DriveTime of Jacksonville-Cassat

(18 reviews)
Visit DriveTime of Jacksonville-Cassat
Sales hours: 11:00am to 8:00pm
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Sales
Monday 10:00am–8:00pm
Tuesday 11:00am–8:00pm
Wednesday 11:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(904) 578-7200 (904) 578-7200

Reviews

(18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DriveTime of Jacksonville-Cassat from DealerRater.

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would not even give it a star.

would not even give it a star. We told the company our situation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then but we can't get it legal now! Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other people and places called We told them our situation, how the person who has the money does not have a drivers license. They said no problem. We just won't put him on the title. We left everything was fine. Registration was good. Here comes January where we have to renew it, now we can't renew it because they put the person on the title with no drivers license and they won't fix it, yes, I understand we signed the documents They had us dealing with a brand, new employee and why didn't the finance company read the documents as well? Why did they let us leave a lot with the registration legal then? Now we've been in a fight since January 2025 with drive time and the finance company Bridgecrest to get him off the title. The DMV even says he can come off the title. A lot of other places have said he can come off the title. I highly don't recommend this place!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Drive Time made the car buying experience for my son so

Drive Time made the car buying experience for my son so easy! Steven was very polite and patient throughout the whole process. Would definitely recommend Drive Time to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Jose was great, super easy process highly recommend him,

Jose was great, super easy process highly recommend him, once we narrowed down a car the process was easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great service.

Great service. Very friendly salesman very kind and courteous Allan Delrosario highly recommend this salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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My experience at Drive time was phenomenal, my rep Jose

My experience at Drive time was phenomenal, my rep Jose helped me find a car and helped me get everything done in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Allan was helpful and the process went fast and easy.

Allan was helpful and the process went fast and easy. We looked at lots of cars and he was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Tried to be helpful but wasn’t able to adjust down

Tried to be helpful but wasn’t able to adjust down payment. Haven’t bought a car from them yet

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Lemon

Sold a lemon! We purchased the vehicle and by the end of week 2 the car was in the shop! Waste of time! DoNOT BUY A CAR FROM DRIVETIME!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought a vehicle there and within two days it was in the

Bought a vehicle there and within two days it was in the shop: we got it back and within two more days the check engine light came on. Now another light is on. We’re back to the shop. We haven’t had the car a month yet.! Horrible customer service, crap vehicles .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Verysatisfied

I was very satisfied with the serviceIreceivedtoday.I appreciatethefriendlyenvironmentatthedealership.I wasmorethan satisfied witheverypartofthetransaction.I wouldrecommend driveTime to my friends and family.My purchase today is the top of the line.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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