Reviews
Steve was a great helper !
Steve was a great helper ! Worked with me and allowed me to get the car I wanted !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awful customer service
The location drive time in laurel seemed great initially. My sales agent seemed nice and knowledgeable. To his credit he very well could be, but the location as a whole is awful. I purchased my car and I have been waiting for my title to come for over 6 months now. There has been no communication and no answers. I have had to contact the MVA because I am driving on expired tags and cannot get new ones without the title to MY car. The MVA has started an investigation only to discover that I am not alone. They have done this same thing to at least one other person in the past 6 months. It is absolutely ridiculous. They will not even answer the states questions about what the issues are. I have been trying to contact them repeatedly but the customer service is completely useless. I just want my title so I can drive my car without having to worry about getting in trouble. Please do not buy a car here, save yourself the trouble. This place is just short of a scam.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase