Stivers Hyundai

So I called on the way up there and told them what I was looking for … when I called I got linked with IKE!!! He had only one car with a moon roof but the car was pretty nice so we decided to get it! Ike was happy we decided to get the car and told me it would be cleaned inside out and be ready in the am !!! As we go inside we hit Ike with the we was already pre approved from our bank !! Once we told them that the whole atmosphere changed!!! They tried to get 3 other people to convince us to finance with them at the dealership!!! We declined !!! So we stepped bk in the finance office and got the paper we needed for the bank the next morning !!! So the next morning we are at the bank getting the check and the paper from the dealership wasn’t filled out correctly!! I finally got ahold of Ike and he hung up in my face 3 times !! The finance guy at the bank sat right there beside me as I had Ike on speaker phone !! He was trying to take picture of pictures and doing everything unprofessionally!!!! So finally once we got the dealership to send the correct paper work I get up there my car had t been touched!! Still dirty on the outside & inside!!! Remind you I JUST BOUGHT A $32,000 car‼️‼️‼️ I even mentioned to Ike my car want washed or cleaned that there’s dirt on the Mats!! He laughs and bends down a shakes the floor mats right in front of me talking about all better! Like if I could give this car bk I would bc this ain’t my first time buying a new car but the customer service I received here WAS MIND BLOWING!!!! And make note the next day my xxxx oil light came on!!! Like are you serious!!! Left multiple messages for the manager & absolutely no one returned my call no or anything!!!!! The lady / operator even gave me his personal cell number and I called and texted multiple times!!! This place only cares about money don’t waste your time !!!! Go somewhere else!!!!!!!

Updated Review Very please with RICO and management namely Cliff resolved my mothers issues and gave her a vehicle that’s reliable My elderly mother brought a car that was advertised as a cpo but was told is wasn’t and the engine light came on with in 2 days went to the dealer and was told that she has to pay for the 4000 repairs herself also a extended warranty was purchased as well she still does not have a car my mother has no transportation after purchasing this car and using her.only savings to buy this car no one will even return her phone calls I have done a lot of business

Sold a car to my elderly mother and the engine light came on within 3 days took back was told the 3000 in repairs need to be paid but a extended warranty was purchased no return call yet on this matter and she still doesn’t have a new car she brought 2 weeks ago cause everyone keeps saying they’ll call her back but no call after 3 days of waiting

I purchased my 2023 Hyundai Palisade three years ago this month June. I have taken my vehicle to this dealership for several issues and regular maintenance. I have discussed with the service manager Richard Koellner and the service technicians several (due to the turnover rate) that I have been feeling a shudder (a knocking sound and a jerking feeling) when turning, since around 15,000 miles. I was told that issue would go away around 25,000-35,000 miles mark. Later for the dealership to tell me I needed some type of fluids added to my tires, which didn't help. I have had since had a bracket assembly roll rod and an engine mount replaced. I have been told that I had differential issues that supposedly was fixed. I have spoken to Hyundai Consumer which is like a middle person which was a complete waste of my time. I have meet with the General Manager Cliff Tanner and the Service Manager Richard which we discussed my ongoing issues that have yet to be resolved. I would call the Richard and leave messages to contact me back with the technicians and voicemails no returned call. I have contacted Cliff on a his mobile, instead of him calling me back he would ask Richard to call me back. It has been discovered that I have a transmission issue. That Hyundai has yet to approve. Since I have meet with the two managers the ongoing issue is still going on, to note that I was just at the dealership Thursday June 11, 2026, to speak with Richard and Cliff. Cliff was out of the office, and Richard contacted the Warranty person Marcin Jean, right before I was walked to his office to tell me that Hyundai has not approved for my transmission to be replaced. I left a voicemail message for Cliff on his mobile to call me back and advised that I was at the dealership Thursday and mentioned what Richard and I discussed, when the three of us met, no return call yet. To this date June 17, 2026, my vehicle has been with this dealership since March 17, 2026, no update or contact from the General Manager or the Service Manager. To speak with John Stivers, it's an active of congress so I'm here reach pass the start to have John Stivers the Dealer Principal to contact this 2023 Palisade owner to resolve this major issue. On a better note, Delaney Woodham the Rental Coordinator with all the exhaustion I had to encounter from all my visits.... You Know How to Make a Girl Feel Good, YOU ROCK!!! -Waiting to Exhale

Disappointed I can't give them a zero. They have had the car for weeks. They never return phone calls. They lie constantly about what needs to be done to the car. Brought the car in because it was stalling and running rough after a software update that they performed They insist it is not the software update but after some research, I have found many car owners are complaining about the same problems after the update. It took them over a week to run a diagnostic. I believe they didn't touch it for days. Will never bring my car there again and will never bring the car in for a recall ever again.

Purchased a 2026 Hyundai sonata from boyce Bryant recently. Love my car. He pointed us in the right direction without being pushy. Love that quality in a salesman Thank you Boyce!

The worst dealership I have seen. DO not return phone calls. Walk in the woman that is there to greet you, is playing on the phone. Service Department never return calls. I purchased a new car after having so much trouble with the previous vehicle which was purchased new and was only 18 mos old. When I purchased the current one was in the dealership from 1 pm to 8 pm. They could not get the paper work finish.. PC error, came back the next day. Promise two tanks of fuel for the delays . Go in they denied making that promise. I could go on with the problems at this dealership...Lies.lies.do not return phone calls!. finance, service department.

We had an awesome buying experience at Stivers with Rico as our salesman. We were greeted immediately and shown the car we wanted to buy. Rico was very knowledgeable and friendly during the entire process. Grant in the finance department was friendly and explained all the paperwork. We were handled with care, and the buying process was at a pace that was just right for our needs. Great buying experience.

Me and my wife were looking to purchase our granddaughter her first vehicle . After visiting three dealerships we had made a decision to give her our vehicle. We stopped by the Stivers Hyundai parking lot, and met Thomas Sanchez. We were impressed by his attention to detail, professional demeanor and knowledge of vehicles. Our goal was to look for a vehicle that we thought would be beneficial for her, initially searching without her because of her work hours. Once we saw this vehicle we sat down with Thomas and explained to Thomas that this was a vehicle our granddaughter was solely going to be to purchase on her own. She would go through the entire process herself from start to finish. She got off a little early from work to sign the contract and pay for the car. When we brought her in to dealership Thomas noticed she was a little nervous and excited. This was her first big purchase and it hadn’t really hit her about making this exciting life changing purchase. What amazed me was his insight of how he noticed her excitement and calmed her by expressing he would be there to answer any questions she may have at any time. This was something I truly appreciated. She was guided throughout the whole process. By the time she finished the purchase and keys were given to her she was ecstatic. This interaction resulted in her buying a certified pre-owned 2021 Hyundai Tucson. Mr. Sanchez was absolutely amazing. I wouldn’t have wanted anyone else to help us throughout this process. He didn’t try to push her to get anything different. He was very attentive to us, made sure we had water and were comfortable. I consider him part of our family and look forward to our next purchase Thomas Sanchez should be considered for a sales manager/ training manager position.

Gabriel has extraordinary customer service skills. He is extremely knowledgeable about all aspects of servicing the vehicles. Personally, when I have issues with my vehicle, even it is a simple oil change. I do not want anyone else to handle my service. He is that good.