AutoNation USA Phoenix

I exchanged text messages with Boris, a salesman, to sell my car. I received an offer after sending pix but understood the inspection may change the offer. But the offer was lowered by 2000 just as I was headed out the door to drop the car off. I happened to call to finalize how I would get back home and they told me the offer had dropped without an explanation or change in the car. I could even understand that if in fact AutoNation had CONTACTED me with the drop in price instead of waiting for me to inquire. It felt like a bait and switch and was not handled at all well by the manager, Floyd Brown. He should have called with an explanation instead of waiting to blindside me after I had arrived at the dealership, which is what would have happened.

Boris, my salesman over text messages, gave a price of 19k for my car after several communiques including photos. I understood that with was sight unseen and subject to change. What I did not expect was the bid for the car to decrease to 17k before they ever saw the car. Nothing had changed in the few elapsed days except Boris checked with the sales manager, Floyd Brown, when I placed a last minute call before heading to the dealership to sell the car. I was then told the offer was 17k. I can understand lowering an offer if the car was examined. But nothing transpired between the 19k and the 17k offer to lower its price. I would have been greatly inconvenienced and flustered if I had shown up at the dealership trusting their first offer of 19k. I was left wondering if this were a deliberate bait and switch. Get the final offer in writing from a sales manager, or better yet, just sell private party and gain an extra 1000, like I did. It was even easier. 25tlh Av/Bell Phoenix location.

Working with Anthony made purchasing a vehicle extremely easy. The customer service from Anthony made me more comfortable purchasing a new car.

Our sales rep Anthony was such a great help. Great customer service. Making buying a car much easier.

Jose Alvarez was professional, patient, helpful, and made my car-buying experience smooth, easy, and enjoyable.

I got other offers for more than twice what AN offered, and I had to call your office to even find out what your offer was. I did not visit the dealer

I visited Autonation to sell my Toyota. It was a great experience from beginning to end. Ari and Jules helped me through the whole process. Highly recommend to anyone looking to sell their car!

Terrible customer service with no consistency in policy or procedure. Seems as if they just let there appraisal guys do whatever the want with no oversite. tried several times to remedy the problems with no response from management. Lowball offer and several waisted trips to end up selling to one of there competitors.

Julitza was so helpful with selling my car to AutoNation! She gave me a check on the spot for exactly what I wanted for my truck! I was being lowballed everywhere but she came through and got me paid! If you want to sell your car with ease and get fast cash in your hand, ask for Julitza!

JJ and Svetlana were extremely personable and responsive to my inquires. They were patient when I asked questions about the process and coached me through the steps. I would purchase a car here again.