Reviews
They did not honor their Guaranteed Offer!
They did not honor their Guaranteed Offer! They kept me there a long time & then changed their offer to way less than their Guaranteed Offer (which is why I brought it to them in the first place).
They did not honor their Guaranteed Offer!
They did not honor their Guaranteed Offer! They kept me there a long time & then changed their offer to way less than their Guaranteed Offer (which is why I brought it to them in the first place).
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Shelli, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (623) 432-1720 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Good service.
Good service. Dirty car from inside was not happy when given the car after sale.
Good service.
Good service. Dirty car from inside was not happy when given the car after sale.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (623) 432-1720 to discuss what we can do to help.
They are courteous and listen to the customers wants and
They are courteous and listen to the customers wants and needs. They didn't push me or harass me. They truly care about the customer. I will return there in the future to purchase my next vehicle. I will also recommend Jannea as your sales person. She is super nice.
They are courteous and listen to the customers wants and
They are courteous and listen to the customers wants and needs. They didn't push me or harass me. They truly care about the customer. I will return there in the future to purchase my next vehicle. I will also recommend Jannea as your sales person. She is super nice.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Friendly and respectful to all who have been involved
Friendly and respectful to all who have been involved with the purchase of my vehicle.
Friendly and respectful to all who have been involved
Friendly and respectful to all who have been involved with the purchase of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
The team were amazing!
The team were amazing! They ensured I was satisfied with everything from picking the vehicle to finance!!
The team were amazing!
The team were amazing! They ensured I was satisfied with everything from picking the vehicle to finance!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks so much for the warm recommendation of the team here at AutoNation USA Phoenix. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great dealership!
Great dealership! Great people! Go visit! Ask for Jules when you arrive! Zelle same day was the best!
Great dealership!
Great dealership! Great people! Go visit! Ask for Jules when you arrive! Zelle same day was the best!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are so happy to read such a great review about AutoNation USA Phoenix! Don't hesitate to call us if you ever need anything. Be safe on the road!
There’s a lot I can say about my experience but all you
There’s a lot I can say about my experience but all you need to know is fast smooth and very simple! We came in asked for Julitza and she helped us out with more than we could have asked for. Every dealership was denying helping us due to having a death certificate. Julitza made a big emotionally draining issue helpful within the same day. She even took us through the whole process smoothly. Idk what me and the wife would have done if they couldn’t have helped the way they did! Hands down recommend coming to work with this angel! She is the example of great customer service! She has made a lifetime referral base with us! Go sell your car with Julitza and the We buy your car team at Autonation USA Phoenix! Great place! Thank you to her manager Floyd and Matt as well for greeting us! Not a lot of places do that! My sister spoke highly of Julitza! It pays to have good people recommend great people! Thank you Julitza!
There’s a lot I can say about my experience but all you
There’s a lot I can say about my experience but all you need to know is fast smooth and very simple! We came in asked for Julitza and she helped us out with more than we could have asked for. Every dealership was denying helping us due to having a death certificate. Julitza made a big emotionally draining issue helpful within the same day. She even took us through the whole process smoothly. Idk what me and the wife would have done if they couldn’t have helped the way they did! Hands down recommend coming to work with this angel! She is the example of great customer service! She has made a lifetime referral base with us! Go sell your car with Julitza and the We buy your car team at Autonation USA Phoenix! Great place! Thank you to her manager Floyd and Matt as well for greeting us! Not a lot of places do that! My sister spoke highly of Julitza! It pays to have good people recommend great people! Thank you Julitza!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Michele Caldwell was the most understanding and easiest
Michele Caldwell was the most understanding and easiest salesperson to work with. Being female and not sure of buying things, she made it very easy to buy a car. She gave me options and knowledge to make right decision. I did tell I can make my decision easier with a female. I was able to text her and ask what kinds of options i had. Making paperwork easy too I don't feel pressured into taking something I'm not comfortable with. We need more saleswoman like her. If I could give her 10 stars I would. My next vehicle I get ill do business with her again
Michele Caldwell was the most understanding and easiest
Michele Caldwell was the most understanding and easiest salesperson to work with. Being female and not sure of buying things, she made it very easy to buy a car. She gave me options and knowledge to make right decision. I did tell I can make my decision easier with a female. I was able to text her and ask what kinds of options i had. Making paperwork easy too I don't feel pressured into taking something I'm not comfortable with. We need more saleswoman like her. If I could give her 10 stars I would. My next vehicle I get ill do business with her again
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix! We always strive to provide personable and excellent customer service. Thank you again for the review!
Larry and the financial team made a positive experience
Larry and the financial team made a positive experience for my daughter in her purchase.
Larry and the financial team made a positive experience
Larry and the financial team made a positive experience for my daughter in her purchase.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very honest and a very good deal.
Very honest and a very good deal. Vehicle was in amazing condition I’m happy with my purchase
Very honest and a very good deal.
Very honest and a very good deal. Vehicle was in amazing condition I’m happy with my purchase
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!