Reviews
Jose Alvarez was professional, patient, helpful, and made my car-buying experience smooth, easy, and enjoyable.
Jose Alvarez was professional, patient, helpful, and made my car-buying experience smooth, easy, and enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I got other offers for more than twice what AN offered, and I had to call your office to even find out what your offer was. I did not visit the dealer
I got other offers for more than twice what AN offered, and I had to call your office to even find out what your offer was. I did not visit the dealer
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I visited Autonation to sell my Toyota. It was a great experience from beginning to end. Ari and Jules helped me through the whole process. Highly recommend to anyone looking to sell their car!
I visited Autonation to sell my Toyota. It was a great experience from beginning to end. Ari and Jules helped me through the whole process. Highly recommend to anyone looking to sell their car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Terrible customer service with no consistency in policy or procedure. Seems as if they just let there appraisal guys do whatever the want with no oversite. tried several times to remedy the problems with no response from management. Lowball offer and several waisted trips to end up selling to one of there competitors.
Terrible customer service with no consistency in policy or procedure. Seems as if they just let there appraisal guys do whatever the want with no oversite. tried several times to remedy the problems with no response from management. Lowball offer and several waisted trips to end up selling to one of there competitors.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we're sorry to hear that your experience did not meet expectations. We understand how upsetting this can be and take your feedback seriously. Our General Manager will be reaching out to you personally to follow up.
Julitza was so helpful with selling my car to AutoNation! She gave me a check on the spot for exactly what I wanted for my truck! I was being lowballed everywhere but she came through and got me paid! If you want to sell your car with ease and get fast cash in your hand, ask for Julitza!
Julitza was so helpful with selling my car to AutoNation! She gave me a check on the spot for exactly what I wanted for my truck! I was being lowballed everywhere but she came through and got me paid! If you want to sell your car with ease and get fast cash in your hand, ask for Julitza!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Melissa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
JJ and Svetlana were extremely personable and responsive to my inquires. They were patient when I asked questions about the process and coached me through the steps. I would purchase a car here again.
JJ and Svetlana were extremely personable and responsive to my inquires. They were patient when I asked questions about the process and coached me through the steps. I would purchase a car here again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Phoenix. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
When I purchased the vehicle salesman and department was good,, service department sucks!! Will not be back!! When you post a bad review they wont
When I purchased the vehicle salesman and department was good,, service department sucks!! Will not be back!! When you post a bad review they wont
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Lorn, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (623) 432-1720 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
It took a while to get a deal on my car done, but Matthew was good at getting a higher amount approved. I also drove a 2022 BMW X5 (blue) that I am very interested. Worked with James and we was easy to work with. I will be getting back on the BMW as soon as I can get some funds together.
It took a while to get a deal on my car done, but Matthew was good at getting a higher amount approved. I also drove a 2022 BMW X5 (blue) that I am very interested. Worked with James and we was easy to work with. I will be getting back on the BMW as soon as I can get some funds together.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Michael, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very disappointed! Tried to get quote to sell my car and buy another. She completely ghosted me! Responded to her first text after completing information on Auto Nation site then 'crickets'.
Very disappointed! Tried to get quote to sell my car and buy another. She completely ghosted me! Responded to her first text after completing information on Auto Nation site then 'crickets'.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Stephen, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (623) 432-1720 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Got a quote online. When I went to the location they lowered the offer by almost $10,000 and it took over an hour. I stole it to Carvana the next day. Took 15 minutes and they gave me the original price
Got a quote online. When I went to the location they lowered the offer by almost $10,000 and it took over an hour. I stole it to Carvana the next day. Took 15 minutes and they gave me the original price
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi David, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (623) 432-1720 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.