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AutoNation USA Phoenix

(473 reviews)
Visit AutoNation USA Phoenix
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
(888) 377-3998 (888) 377-3998

Inventory

See all 201 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2017.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

(473 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Phoenix from DealerRater.

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The team were amazing!

The team were amazing! They ensured I was satisfied with everything from picking the vehicle to finance!!

The team were amazing!

The team were amazing! They ensured I was satisfied with everything from picking the vehicle to finance!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks so much for the warm recommendation of the team here at AutoNation USA Phoenix. Don't hesitate to call us if you ever need anything. Be safe on the road!

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There’s a lot I can say about my experience but all you

There’s a lot I can say about my experience but all you need to know is fast smooth and very simple! We came in asked for Julitza and she helped us out with more than we could have asked for. Every dealership was denying helping us due to having a death certificate. Julitza made a big emotionally draining issue helpful within the same day. She even took us through the whole process smoothly. Idk what me and the wife would have done if they couldn’t have helped the way they did! Hands down recommend coming to work with this angel! She is the example of great customer service! She has made a lifetime referral base with us! Go sell your car with Julitza and the We buy your car team at Autonation USA Phoenix! Great place! Thank you to her manager Floyd and Matt as well for greeting us! Not a lot of places do that! My sister spoke highly of Julitza! It pays to have good people recommend great people! Thank you Julitza!

There’s a lot I can say about my experience but all you

There’s a lot I can say about my experience but all you need to know is fast smooth and very simple! We came in asked for Julitza and she helped us out with more than we could have asked for. Every dealership was denying helping us due to having a death certificate. Julitza made a big emotionally draining issue helpful within the same day. She even took us through the whole process smoothly. Idk what me and the wife would have done if they couldn’t have helped the way they did! Hands down recommend coming to work with this angel! She is the example of great customer service! She has made a lifetime referral base with us! Go sell your car with Julitza and the We buy your car team at Autonation USA Phoenix! Great place! Thank you to her manager Floyd and Matt as well for greeting us! Not a lot of places do that! My sister spoke highly of Julitza! It pays to have good people recommend great people! Thank you Julitza!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great dealership!

Great dealership! Great people! Go visit! Ask for Jules when you arrive! Zelle same day was the best!

Great dealership!

Great dealership! Great people! Go visit! Ask for Jules when you arrive! Zelle same day was the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are so happy to read such a great review about AutoNation USA Phoenix! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Michele Caldwell was the most understanding and easiest

Michele Caldwell was the most understanding and easiest salesperson to work with. Being female and not sure of buying things, she made it very easy to buy a car. She gave me options and knowledge to make right decision. I did tell I can make my decision easier with a female. I was able to text her and ask what kinds of options i had. Making paperwork easy too I don't feel pressured into taking something I'm not comfortable with. We need more saleswoman like her. If I could give her 10 stars I would. My next vehicle I get ill do business with her again

Michele Caldwell was the most understanding and easiest

Michele Caldwell was the most understanding and easiest salesperson to work with. Being female and not sure of buying things, she made it very easy to buy a car. She gave me options and knowledge to make right decision. I did tell I can make my decision easier with a female. I was able to text her and ask what kinds of options i had. Making paperwork easy too I don't feel pressured into taking something I'm not comfortable with. We need more saleswoman like her. If I could give her 10 stars I would. My next vehicle I get ill do business with her again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix! We always strive to provide personable and excellent customer service. Thank you again for the review!

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Larry and the financial team made a positive experience

Larry and the financial team made a positive experience for my daughter in her purchase.

Larry and the financial team made a positive experience

Larry and the financial team made a positive experience for my daughter in her purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Very honest and a very good deal.

Very honest and a very good deal. Vehicle was in amazing condition I’m happy with my purchase

Very honest and a very good deal.

Very honest and a very good deal. Vehicle was in amazing condition I’m happy with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Normal procedure.

Normal procedure. When you purchase a car. Your current / existing Insurance should automatically covered the car you are purchasing. You have 2 weeks to inform your Insurance company of your new purchase. But not these people at Autonation ! These people want you to buy the car insurance BEFORE you negotiate / purchase the car ! Who does that !! Ridiculous and incompetent ! FYI ! Try putting the buggie before the horse !

Normal procedure.

Normal procedure. When you purchase a car. Your current / existing Insurance should automatically covered the car you are purchasing. You have 2 weeks to inform your Insurance company of your new purchase. But not these people at Autonation ! These people want you to buy the car insurance BEFORE you negotiate / purchase the car ! Who does that !! Ridiculous and incompetent ! FYI ! Try putting the buggie before the horse !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (623) 432-1720 to discuss what we can do to help.

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Rita was GREAT to work with.

Rita was GREAT to work with. She was always very responsive to all of me questions. I'm very satisfied with them. We haven't completed the purchase yet but the delay is on my end.

Rita was GREAT to work with.

Rita was GREAT to work with. She was always very responsive to all of me questions. I'm very satisfied with them. We haven't completed the purchase yet but the delay is on my end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Phoenix! Don't hesitate to call us if you ever need anything. Be safe on the road!

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Thank you to Rita, Svitlana & Floyd for helping me get my

Thank you to Rita, Svitlana & Floyd for helping me get my dream car!!! I love it so much and none of this would have been possible without all your hard work and help! Thank you for providing me with the best customer service possible and thank you for taking the time to help make this purchase possible for me!!!! Thank you Omar as well for always providing the best options! You guys rock!!!!!

Thank you to Rita, Svitlana & Floyd for helping me get my

Thank you to Rita, Svitlana & Floyd for helping me get my dream car!!! I love it so much and none of this would have been possible without all your hard work and help! Thank you for providing me with the best customer service possible and thank you for taking the time to help make this purchase possible for me!!!! Thank you Omar as well for always providing the best options! You guys rock!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Mayra, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

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They were Very friendly, very helpful.

They were Very friendly, very helpful. The whole process was great and very easy to do.

They were Very friendly, very helpful.

They were Very friendly, very helpful. The whole process was great and very easy to do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

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