AutoNation USA Phoenix

3.7 out of 5 3.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 5:00 PM

AutoNation USA Phoenix Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2017

Our 1Price-Pre-Owned Vehicles come with a 5-day return policy1, Sirius XM2 and more. Shop certified pre-owned vehicles o

...

nline or in-store. Plus, we'll buy your car and give you a check the same day. Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.3Sirius XM Satellite radio on factory-equipped vehicles only, 3 months service is activated at time of delivery. Service automatically stops at the end of trial period. Does not apply to prior sales. Sirius XM trademarks are the property of Sirius XM Radio, Inc. and used with permission.

Reviews

3.7 out of 5 3.7
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 10, 2020

    Extremely friendly quick thorough service! Best car shopping experience! No hassle!

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Martha, it means so much to us that you chose our dealership! Congratulations on your new car! If you ever need help, just give us a call. Happy... motoring!

  • 5.0 out of 5
    January 3, 2020

    They were very quick and thorough. I appreciated the great service and will be happy to go back when needed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Loretta! We look forward to your next visit! Take care!

  • 1.0 out of 5
    January 2, 2020

    Worst experience ever at a dealership. Went to trade in mt vehicle and purchase a used vehicle, took a whole month to finally be done with this. The vehicle... wasn't ready to take home that day. 5 day return policy right no problem, WRONG. Went to pick up a few days later at night and realize no headlights, tail lights or rear blinkers. Asked for my down payment refund and cancel contrast. They agree to fix again. Went back next week to pick up and again no rear blinker or tail light. Tell them again I want to cancel, they refuse and ask for another chance. After many phone calls and no answers, still no vehicle, a month later I was finally able to get the contract cancelled and my down payment refunded. Sales Manager was extremely unprofessional and very rude.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chelsea, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore y...our good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (855) 534-1365 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • 1.0 out of 5
    December 12, 2019

    This was the absolute worst car buying experience I?ve ever experienced. It?s over a week later and I?m still waiting for a return phone call to address... my concerns with the vehicle. I purchased a vehicle and it was NOT serviced before my purchase. There are just to many concerns to address. Trying to save some money by choosing this dealership, I will lose 3x the amount now trying to sell it back after only having the car for 14 days! Please think twice before buying a car from them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Dawn, we appreciate you taking the time to respond. The staff at AutoNation USA Phoenix take our reviews very seriously. If you'd be willing though..., our General Manager would love to talk with you and rectify these issues. You can contact the GM at (855) 534-1365 -- we hope to hear from you soon.

  • 2.0 out of 5
    November 30, 2019

    I bought my car online through the Autonation in Phoenix. After they deposited my down payment of $5000, which they cashed before I even signed the contract,... they relied on me it seemed to contact them to find out what was going on. They didn't tell me the name of the person they sent the paperwork to locally to be signed and it became so frustrating I almost pulled out of the deal. They advertised and wrote on the contract that the car had 1951 miles and when it arrived it had 2154 miles. Doesn't sound like much, but I'm planning to keep it as a collector car and only drive it around 200 miles a year. So someone there drove it a year's worth to me. My overall impression was that they cared about getting money from me but didn't care much about me as a person.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, William, for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to r...estore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (855) 534-1365 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

  • 1.0 out of 5
    November 23, 2019

    Went for a repair and because I mention the oil change for transmission they ending saying that it need a repair which they didn?t mention at the beginning... if I had not say anything before and the guy couldn?t explain what was going bad with the car. I think it was a reap off they did honestly even went I went to pick off the car I ask and they just stay quite. Only they mention the car couldn?t be move but I drove it to ten dealer and no check engine showing so just don?t be doing that to customer that truly trust you guys!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Yaquelin, we appreciate you taking the time to respond. The staff at AutoNation USA Phoenix take our reviews very seriously. If you'd like, please ...contact our General Manager at (855) 534-1365. We'd appreciate the chance to make your experience a positive one.

  • 3.0 out of 5
    November 20, 2019

    I found a 2017 Chevy Volt with very low miles on sale at a very good price. I was very pleased with the deal. I checked the provided CarFax ( various... documentation) and was immediately and thoroughly convinced that this was a really good deal. It was such a good deal that I was happy to pay a shipping fee to purchase the vehicle in Phoenix (where the dealer is located) and have it trucked to my home in Albuquerque, NM. The car itself arrived in exactly the shape advertised. However, it arrived at 7:45 am on a weekday while I was getting out the door and heading to work. I had no notice it would be delivered at this very inconvenient time, and was perplexed why a company would do something like this (pissing me off and making me late for work!). From there I was disappointed that the vehicle was missing its charging cord. It's a plug-in hybrid, so it can run off of gas alone, but the charge cord is pretty important to forget. I wouldn't have minded so much if they just put it in the mail and sent it to me. However, as of the writing of this review it has been over 3 weeks that I've been dealing with "customer service" at the dealer, and I still don't have a charging cord. Each time I talk to someone they say they'll get me a charger, or that it's in the mail, but then it never arrives. When I communicate back to them there's always some stupid excuse (we ordered the wrong charger, or it wasn't in stock at the place we were going to get it from). Going into the 4th week of not have a charger, I have gone online and bought one on my own. It was extremely easy to find in stock, and get shipped. So whatever completely incompetent process the dealer here is using is just ridiculous. And its because they've been so terrible at doing the simple task, that instead of focusing on a good car I bought at a good price, I have to waste hours of my life dealing with people seemingly incapable of ordering a cord on the internet. Long and short, based on my experience with this dealer, you can find a good car at a good price. But their service is woefully inconsiderate and impressively incompetent.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mike, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your ...experience around. If you would be willing to give us another chance, please contact our GM at (855) 534-1365 to discuss what we can do to help.

  • 2.0 out of 5
    November 8, 2019

    The Sales Person was great.... the desk manager was horrible , the Finance department was horrible my overall opinion of the dealership is horrible

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Paul, for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chanc...e in the future, please reach out to our General Manager at (855) 534-1365. We would appreciate the chance to turn your experience around.

  • 5.0 out of 5
    September 30, 2019

    Very customer service orientated, quality cars and trucks, fair pricing.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    David, your comments keep us motivated and working hard for all our guests! Thank you for being one of our valued customers and we look forward to you...r next visit!

  • 5.0 out of 5
    September 23, 2019

    Very smooth process. The price was exactly what they advertised. We came in with our pre approved financing . In and out in under an hour. Will definitely... return on our next purchase!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help. Safe ...travels!

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