Terre Haute Kia

took advantage of my daughter she spent 4000 dollars wont stand good for anything . crooks

Wonderful salesman, Spencer. Got us into the vehicle we wanted and gave us what we wanted for our trade. The windshield on our new used vehicle was cracked and they replaced it at their cost. This is a great dealership and very friendly and fair.

We were just in on Saturday and bought a used Toyota Rav 4 that was on the lot. We loved the car. It started out great. The lady at the front desk was very kind. She connected us to the salesman Spencer. Spencer was absolutely wonderful and if this review was just about the two of them it would have been 5 stars. They were excellent. However our experience with Tony the manager was less than desirable. We were given a quote and told that didn't really work and that we didn't want the warranty that they wanted to add. No problem Spencer took it back did some more negotiating and the answer to our negotiation was to knock money off the warranty that we just told them we didn't want (now I know that is part of the job to push those things and I also know that it was not Spencer, but Tony pushing it) but we hesitantly agreed. As the paperwork was brought back to Tony's office we decided that we were not good with that and my husband went to tell them that we did not want the warranty. That is where things took a turn. Tony was very rude and pushy with my husband. He got an attitude when telling my husband things like "Well if you don't want to your car to have more value that doesn't effect me, that is on you." His tone was unacceptable, he didn't seem to understand that we were the customer, it was our money, and we could choose to spend it however we wanted. He basically insinuated how dumb we were and the customer service with him was absolutely unacceptable. After that whole ordeal (which by the way was done with an open door for everyone to hear how he was talking including the other customers in the store) we waited for several hours for our turn to sign paperwork. They were busy and we didn't have an appointment so it's ok. However the financial guy then came by and handed us a pamphlet again trying to push the warranty. It was ridiculous. Also our car was (according to the tag attached to the key) supposed to have a second key fob, which hasn't been located yet. Though again I will sing Spencer's praises as he is working diligently to find it. All in all Spencer was awesome, he made us feel like we were important and heard, the receptionist was super kind, their co-workers could use some work.

Excellent dealership to work with. Will definitely consider for next purchase. Great staff of people

Wonderful customer service from Matthew Buck and Todd! They made the process very easy and am very happy with the vehicle they provided. Will definitely do all of my auto purchasing at Terre Haute Kia in the future!

I came in today to purchase a vehicle, Matt was extremely helpful and I didn’t feel pressured whatsoever. From explaining the buying process to seeing what vehicles were in my price range, everyone here was so helpful and nice. Highly recommend Terre Haute Kia!

Waited in the parking lot for 15 minutes in the heat with no dealer approaching me. I had to go in to find a dealer. 15 minutes later my wife and I were able to finally look at the vehicle. I was very interested in purchasing the vehicle but after standing for an hour (never offered a third seat for my my son or I) we finally got the offer. They quoted higher than the online price, low balled my trade offer, and he admitted that they didn’t look at my trade-in. Needless to say this has been the worst experience I’ve had at a dealership.

Told dent would be fixed professionally we were lied to by sales manager. Poor quality work, will never trust them or do business there again

Rich was phenomenal! He was friendly, kind and very knowledgeable! He took the time to work with us and helped us look for the best car for us without being pushy Definitely be back in the future.

We have been trying to get the title paperwork done and keep getting the run around from the dealership. The BMV does not have the paperwork from the dealership for us to complete. We had 45 days to get this done and that is up on Saturday. Keep getting different stories from the dealership.