Maxon Buick GMC

I bought a Buick Encore from 2018 and the first thing was to get it serviced. They charged me over $1000 and gave me the car back, saying that it's OK. In 3 days, the car has failed the technical without which I can't drive. That would be enough, however this wasn't an end to my pain. I wanted the car fixed, I scheduled another service and brought it to them, with the diagnostics from the failed inspection. It is almost 4PM, they haven't even looked at the car. I called them and the advisor, her name is Bari, has explained to me that it's not yet my turn. They are wasting my time and ruining my life. I am unlikely to go there ever again.

I took my car there in February 2026 for service. Guar Rodriguez was the service advisor. They had my car for 9 days. Normally upon pick up the car is parked in the driveway with the front to the garage doors. When I picked the car up the attendant parked it parallel to the street, so the front was next to a snowbank, and I was not able to view the front. A week later I happened to walk around and saw my front end was scraped along the right side. Given everything that occurred I believe it was damaged at Maxon Buick. I had given them my service for several years but never again.

Carlos has addressed all issues and has been great with all that needed to be addressed

Wonderful customer service! It was an easy deal for a great price! I would highly recommend!

I’ve been to many dealerships in my lifetime. Dealt with a lot of xxxxxxxx. Especially their maintenance department.. I definitely would love for all you out there just to say HI to BARRE …….I can’t stop saying THANK YOU. I needed to get a couple of things taken care of. Will say the way she went out of her way to make me feel like family was an absolute blessing. Up front about what’s covered and what I’m responsible for. Made it as clear as day. No one ever gave me so much information about how to move forward. Again Thank You for all your help and advice….!!!!

Will say the Best place to buy or lease a vehicle. They are completely upfront with you about everything. They hide absolutely nothing. Davison my salesman treated me like a true family member. Went out of his way to get me the best deal possible. Also the General managers also were great. Helped explain everything from being to end…..you know getting a car is like giving birth. This is truly not the issue here. They give you all the information and for once not rush or push you into making a decision that you might not want to do. Please don’t listen to me. Go there and see for yourself. Again THANK YOU for all you did for us…

Advertised a Cadillac for 31,000. Drove 70 miles to purchase car. They lied on advertising. They said because I am not a past customer and not military and added ridiculous other fees, they said car would be 39,000. That’s before taxes. So dishonest. I was willing to pay cash on the spot. There loss.

This is for service who kept my truck for 5 weeks and didn’t fit the issue. The second I drove out I could hear the front end clicking and the clunking in reverse. You’re a lier sir service was never complete. Never mind the steering issue on its forth visit still not fixed!! They also chipped the paint on the frame of my door. Didn’t fix that either. Major management changes and multiple employees no longer there, speaks volumes. Go somewhere else they are a hot mess.The one good person Bino is no longer there, the only one I trusted. Service manger rude, disrespectful, incompetent and lazy.

I took my car to this location for a diagnosis, as I was having an issue with my motor blower coming on intermittently. They misdiagnosed me on 3 different occasions to the tune of almost 2 grand. Each time I brought the car in, they'd tell me they figured it out this time. They changed my climate control box and BCM, claiming it was faulty, but the issues persisted. I decided to take the car to an electrical mechanic, and he found that not only was the issue simply a wiring harness issue, but the climate control box this dealership got for me was faulty. Thankfully, I still had the old one. I contacted the dealership and their answer was basically, sorry nothing we can do for you. They love to brag about having techs with 30+ years of experience, but it's obvious that doesn't translate to ability. When I looked online it appears I'm not the only customer with this same issue of suffering at the hands of their incompetence and ineptitude and being charged an arm and a leg for them to continuously be wrong. They also failed to keep in contact with me while having my car. Unless I reached out, there was never an update. Stay away from this dealership, unless you're looking to get ripped off.

Worst Experience...last Thursday drove an Acadia that I loved the sales person and store manager would negotiate on price. No problem, thanked them for their help and left. Received a text on Thursday night from the Customer Care Team and they asked if they can my price for the car I wanted...if I agreed to pick up on Saturday. I said absolutely! Customer Care Team said they would speak with Manager and get back to me. Received another text Friday that we had a deal, would I be picking up the car on Saturday, I said yes I will be there at 10am...arrived at 10am and was told they sold the car.