Reviews
I normally don’t write negative reviews, but I feel
I normally don’t write negative reviews, but I feel obligated to share my experience with this dealership. I came in to explore a potential purchase, but the process quickly raised several red flags. Before I even made an offer or agreed to terms, they ran a hard inquiry on my credit without my permission. This was never clearly explained or authorized, and it negatively impacted my credit score. That alone was a major breach of trust. In addition, the pricing was not as advertised, and I noticed several undisclosed issues with the vehicle I was interested in. I also felt pressured to move quickly, with very little transparency. This kind of behavior is not acceptable in such a significant financial decision. I strongly urge others to get everything in writing, avoid sharing sensitive information too early, and proceed with extreme caution at this dealership.
I normally don’t write negative reviews, but I feel
I normally don’t write negative reviews, but I feel obligated to share my experience with this dealership. I came in to explore a potential purchase, but the process quickly raised several red flags. Before I even made an offer or agreed to terms, they ran a hard inquiry on my credit without my permission. This was never clearly explained or authorized, and it negatively impacted my credit score. That alone was a major breach of trust. In addition, the pricing was not as advertised, and I noticed several undisclosed issues with the vehicle I was interested in. I also felt pressured to move quickly, with very little transparency. This kind of behavior is not acceptable in such a significant financial decision. I strongly urge others to get everything in writing, avoid sharing sensitive information too early, and proceed with extreme caution at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
My experience with Winn Kia of Fremont has been
My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales.
My experience with Winn Kia of Fremont has been
My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My experience with Winn Kia of Fremont has been
My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales.
My experience with Winn Kia of Fremont has been
My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Winn dealership was a welcoming site.
Winn dealership was a welcoming site. The facility was beautiful with welcoming staffs. One greeted us " by sayijng you came to the right place to buy a Kia car. Refreshments were available. Thomas was our firsr sales person. We tested the sportagʻe hybrid and got an off We declined the offer thing it was not right. Over the week, we checked out other dealership was to high. We saw Winn had one EX. Richard replied my email and offer $37,800 OTD. I told Richard I had work with Thomas.. i texted Thomas. Thomas worked on the offer and call back to say his manager oked the $37,800. Thanks to the manager and Thoomas we go the 2025 Kia Black Hybrid Sportage EX. Wa
Winn dealership was a welcoming site.
Winn dealership was a welcoming site. The facility was beautiful with welcoming staffs. One greeted us " by sayijng you came to the right place to buy a Kia car. Refreshments were available. Thomas was our firsr sales person. We tested the sportagʻe hybrid and got an off We declined the offer thing it was not right. Over the week, we checked out other dealership was to high. We saw Winn had one EX. Richard replied my email and offer $37,800 OTD. I told Richard I had work with Thomas.. i texted Thomas. Thomas worked on the offer and call back to say his manager oked the $37,800. Thanks to the manager and Thoomas we go the 2025 Kia Black Hybrid Sportage EX. Wa
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First-class service/sales center and first-class staff!
First-class service/sales center and first-class staff! In no way have I been disappointed for some years. While there are dealerships closer to my home, the additional miles are worth the drive.
First-class service/sales center and first-class staff!
First-class service/sales center and first-class staff! In no way have I been disappointed for some years. While there are dealerships closer to my home, the additional miles are worth the drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pleasant buying experience
I liked the attentiveness of sales and finance. They answered all my questions and concerns.
Pleasant buying experience
I liked the attentiveness of sales and finance. They answered all my questions and concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out Dennis! Our sales department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Regards, Winn Kia of Fremont team
Felt very welcome the moment I arrived.
Felt very welcome the moment I arrived. Masood showed me the available cars I was interested in and fairly answered my questions about the vehicle. Masood and Ali were professional and made my experience easy and personable.
Felt very welcome the moment I arrived.
Felt very welcome the moment I arrived. Masood showed me the available cars I was interested in and fairly answered my questions about the vehicle. Masood and Ali were professional and made my experience easy and personable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Dennis. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Masood and Ali was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Winn Kia of Fremont team
Great service
Having discounted prices for an excellent well done job in maintaining my kia soul
Great service
Having discounted prices for an excellent well done job in maintaining my kia soul
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cecilia, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Regards, Winn Kia of Fremont team
Service department is great
Customer service was very experienced and very cordial. Very peaceful environment. The people there are very knowledgeable about what they're doing.
Service department is great
Customer service was very experienced and very cordial. Very peaceful environment. The people there are very knowledgeable about what they're doing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ali-Cia, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Regards, Winn Kia of Fremont team
Great service friendly service. Everything's explained to you
The whole car service from start to finish is excellent everybody in the service department is so friendly. They explain everything even paying for my Vehicle service everyone just made you feel at home would not go anywhere else for service and tires
Great service friendly service. Everything's explained to you
The whole car service from start to finish is excellent everybody in the service department is so friendly. They explain everything even paying for my Vehicle service everyone just made you feel at home would not go anywhere else for service and tires
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Dan. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Winn Kia of Fremont, we value our customers and we look forward to seeing you down the road. Regards, Winn Kia of Fremont team