Winn Kia of Fremont

I normally don’t write negative reviews, but I feel obligated to share my experience with this dealership. I came in to explore a potential purchase, but the process quickly raised several red flags. Before I even made an offer or agreed to terms, they ran a hard inquiry on my credit without my permission. This was never clearly explained or authorized, and it negatively impacted my credit score. That alone was a major breach of trust. In addition, the pricing was not as advertised, and I noticed several undisclosed issues with the vehicle I was interested in. I also felt pressured to move quickly, with very little transparency. This kind of behavior is not acceptable in such a significant financial decision. I strongly urge others to get everything in writing, avoid sharing sensitive information too early, and proceed with extreme caution at this dealership.

My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales.

My experience with Winn Kia of Fremont has been exceptionally disappointing, and I strongly advise potential buyers to exercise extreme caution. While Justin in finance (and we didn’t even do any financing) was a professional and helpful individual, the sales team, specifically Mick and Oso, were the epitome of unprofessional and untrustworthy car salespeople. We came to Winn Kia specifically for a 2024 Tesla Y that they had in stock – a vehicle we would not have otherwise considered a Kia dealership for. During the purchase agreement, Mick promised the car would be delivered three days later, after minor scratch repairs, a full detail, and a full charge. This promise was made on a Sunday, and we rearranged our schedules for the agreed-upon Wednesday delivery. Unfortunately, this was the first of multiple broken promises and a complete lack of respect for our time. Mick failed to deliver the vehicle at the agreed time, offering apologies and rescheduling twice more that same day, despite our explicit request for proactive communication if there were any delays. Each time, he was a no-show without any advance notice. He eventually offered a late-night delivery, which was unacceptable. The following morning, Mick was again late. When we contacted the dealership to inquire, we spoke with someone named Ollie or Ali who was incredibly rude and dismissive, promising a call back from the sales manager that never materialized. When Mick finally arrived with the vehicle, the exterior was superficially clean, but the interior still contained crumbs, and the car was not charged as promised. In fact, the charging history indicated it hadn't been charged since before our purchase. While Justin in finance was understanding and attempted to rectify the situation, the issue was ultimately passed to Oso, from whom we have heard nothing. It is now mid-April, over two months since our purchase at the beginning of February, and the promises made during the sale have not been fulfilled. The lack of communication, repeated broken promises, and unprofessionalism displayed by Mick and Oso are unacceptable. Winn Kia of Fremont should be avoided. Justin in finance aside, our experience was a stark reminder of the worst stereotypes associated with car sales.

Winn dealership was a welcoming site. The facility was beautiful with welcoming staffs. One greeted us " by sayijng you came to the right place to buy a Kia car. Refreshments were available. Thomas was our firsr sales person. We tested the sportagʻe hybrid and got an off We declined the offer thing it was not right. Over the week, we checked out other dealership was to high. We saw Winn had one EX. Richard replied my email and offer $37,800 OTD. I told Richard I had work with Thomas.. i texted Thomas. Thomas worked on the offer and call back to say his manager oked the $37,800. Thanks to the manager and Thoomas we go the 2025 Kia Black Hybrid Sportage EX. Wa

First-class service/sales center and first-class staff! In no way have I been disappointed for some years. While there are dealerships closer to my home, the additional miles are worth the drive.

I liked the attentiveness of sales and finance. They answered all my questions and concerns.

Felt very welcome the moment I arrived. Masood showed me the available cars I was interested in and fairly answered my questions about the vehicle. Masood and Ali were professional and made my experience easy and personable.

Having discounted prices for an excellent well done job in maintaining my kia soul

Customer service was very experienced and very cordial. Very peaceful environment. The people there are very knowledgeable about what they're doing.

The whole car service from start to finish is excellent everybody in the service department is so friendly. They explain everything even paying for my Vehicle service everyone just made you feel at home would not go anywhere else for service and tires