Direct Auto of Tennessee LLC

My husband called about a Jeep they had for sale. He specifically asked if anything was wrong with it. After driving 2 hours we find out they are still working on the Jeep (that we was told nothing was wrong with) and that it has additional problems. Some honestly would have been nice before drive 2 hours to sit and wait to look at a xxx.

I bought a 1999 Ford Lightning from Direct Auto of Tennessee. It's hard to find these trucks in good condition and I had been looking for some time, but Direct Auto had what I was looking for. Due to work I was unable to make the trip from Missouri, but they spent the time to answer all of my questions, send pictures and a video. The truck showed up and exceeded my expectations! Amazing condition!! Thanks Charles!

If you are willing to completely trust Direct Auto of Tennessee, without asking too many questions, you might be happy with the experience and your purchase, but I wouldn’t know; my experience was the worst I’ve ever had. Being new to purchasing remotely, out-of-state, I had a few questions, such as why why they need a power-of-attorney, and application for title extension. They had emailed me the bill-of-sale for review, but then sent me additional paperwork for signature, partially blank and without any instructions or explanations. I attempted to complete it but checked a wrong box. Vincent Caccese (GM) immediately called me and told me I made the paperwork unusable and invalid. In all cases their response was that I should trust them, they are not “fly by night crooks”, “It’s the safest way for them to do business”, and that I was making it “the most difficult transaction they have ever seen”. I was buying with cash, not doing a trade-in, or financing and completed all the paperwork they asked for within their process, including wiring money. Apparently answering questions and providing complete forms with explanations is much more difficult for them then a trade-in, and financing. They also never answered questions about the paint job they did on the trunk lid (home many coats), or provide pictures requested. Yet Charles (owner) said “they jumped through every hoop” for me. The only “hoop” was driving it to an independent auto mechanic for a pre-purchase inspection. Otherwise I was the one asked to jump through hoops with blind trust, while being told I was “insinuating” they were not real. The coup-de-grace was telling me they would notarize and complete the POA without me being present. When I asked Vincent Caccese, the GM, how they could do that, he said the laws in Tennessee are different; they do it all the time. With this I realized I was being lied to and I walked away from the deal. They returned my deposit, but only after Charles sent me a lengthy chain of texts complaining about me as a “difficult” and “offensive” customer.

It is my pleasure to write this review in regards to "Direct Auto of Tennessee", because of thier exemplary professionalism and customer service! I made contact with the company on March 25th 2020, and was referred to "Jesse Sprague" to fulfill my vehicle inquiries. I was looking to purchase a new Mercedes-benz Cls 63 Amg s and this company had a gorgeous one for sale. Now, I'm a fairly particular and detailed individual when it comes to buying anything unseen, so I had a myriad of picture angle requirements as well as video requests. Jesse without hesitation, sent me around 50 photos with a few high definition videos vividly illustrating the vehicle's condition, he was excited to show me the car and was happy for me! This man came in early to the office just to make sure I was comfortable and confident befor my purchase, who does that?!!? Mind you this is all during the CORONA-VIRUS pandemic! Once my paperwork was completed, I set up shipping, in which Jesse came from the comfort of his home to ensure that my vehicle was being handled professionally TWICE throughout this shipping process!! He was protective, sent me pictures, videos and all the shipper's information to make sure I was at ease. This, by an, extraordinary margin has been the best purchasing experience I've ever had and i can't say enough good things about Jesse! I have made a friend through this process, and next time I am in town drinks are on me sir, thank you!!!

Theses guy was great. I came in looking to trade in my pick up. I told Jason what I was looking for and my price range, and they made it happen. Theses guys are very professional and not the all day back and forth stuff. If your looking for a vehicle give these guys a shout.

I expressed an interest in a vehicle through autotrader late one night. I was promptly contacted the next day. A couple phone conversations later and I was on my way to see the vehicle. Very courteous people. No high pressure sales tactics. They went, what i would consider to be, way out of their way to make sure I was satisfied with both their service and the vehicle. I will say here and now that I am very happy with both. Its hard to find dealerships that WANT you to be satisfied even if you don't buy from them. I did buy the vehicle and will consider them first when it comes time to get another one.

Came in for test drive I informed salesman the night before I would be in around 9:30 am. Was told we could talk trade value and purchase price when I got there. I got there a few minutes late they had to move 10 cars to get it out. Salesman could find a dealer plate then it needed gas couldn't find the fuel card. Test drove the vehicle it drove nice. The salesman took photos of my trade including the vin number for the sales manager. Was asked when they could give me a idea what my trade was worth they told me the general manager wasn't in but could get back to me in a few hours. I called back that afternoon was told only the owner could give me a price on my trade and only when I agreed to sit down a buy the vehicle. Funny thing is I have been talking to dealerships from our area and as far away as Nashville and all have give me quotes that were close to KBB. I explained that we are very busy on the weekends and would happy to bring my trade in during the week to save time in case the numbers didn't work for both parties. Was told we do it all at the same time when you ready to make the purchase it's just how the do business. We they won't be getting my business. Felt like there time was more valuable than mine. It's a shame I liked the vehicle and there price was good.

Drove an hour and a half to buy the car after emailing the dealership all day about it. When I arrived later that day, I was informed they had taken a deposit and it was no longer for sale. DO NOT DO BUSINESS WITH THESE PEOPLE.

dealer offered $24,500 for my vehicle. drove an hour to the dealership just for them to say that they got the vehicles mixed up and only wanted to offer $19,000 max. Wasted my time.

I admit it...I needed a lot of hand holding to buy my car from afar, so this dealership was a perfect fit for me. Charles made it happen! He was knowledgeble, communicative, and service-oriented...and this was all virtually! Car was delivered on budget, on time, and with no surprises!