Direct Auto of Tennessee LLC

It is my pleasure to write this review in regards to "Direct Auto of Tennessee", because of thier exemplary professionalism and customer service! I made... contact with the company on March 25th 2020, and was referred to "Jesse Sprague" to fulfill my vehicle inquiries. I was looking to purchase a new Mercedes-benz Cls 63 Amg s and this company had a gorgeous one for sale. Now, I'm a fairly particular and detailed individual when it comes to buying anything unseen, so I had a myriad of picture angle requirements as well as video requests. Jesse without hesitation, sent me around 50 photos with a few high definition videos vividly illustrating the vehicle's condition, he was excited to show me the car and was happy for me! This man came in early to the office just to make sure I was comfortable and confident befor my purchase, who does that?!!? Mind you this is all during the CORONA-VIRUS pandemic! Once my paperwork was completed, I set up shipping, in which Jesse came from the comfort of his home to ensure that my vehicle was being handled professionally TWICE throughout this shipping process!! He was protective, sent me pictures, videos and all the shipper's information to make sure I was at ease. This, by an, extraordinary margin has been the best purchasing experience I've ever had and i can't say enough good things about Jesse! I have made a friend through this process, and next time I am in town drinks are on me sir, thank you!!!

Theses guy was great. I came in looking to trade in my pick up. I told Jason what I was looking for and my price range, and they made it happen. Theses... guys are very professional and not the all day back and forth stuff. If your looking for a vehicle give these guys a shout.

I expressed an interest in a vehicle through autotrader late one night. I was promptly contacted the next day. A couple phone conversations later and... I was on my way to see the vehicle. Very courteous people. No high pressure sales tactics. They went, what i would consider to be, way out of their way to make sure I was satisfied with both their service and the vehicle. I will say here and now that I am very happy with both. Its hard to find dealerships that WANT you to be satisfied even if you don't buy from them. I did buy the vehicle and will consider them first when it comes time to get another one.

Came in for test drive I informed salesman the night before I would be in around 9:30 am. Was told we could talk trade value and purchase price when I... got there. I got there a few minutes late they had to move 10 cars to get it out. Salesman could find a dealer plate then it needed gas couldn't find the fuel card. Test drove the vehicle it drove nice. The salesman took photos of my trade including the vin number for the sales manager. Was asked when they could give me a idea what my trade was worth they told me the general manager wasn't in but could get back to me in a few hours. I called back that afternoon was told only the owner could give me a price on my trade and only when I agreed to sit down a buy the vehicle. Funny thing is I have been talking to dealerships from our area and as far away as Nashville and all have give me quotes that were close to KBB. I explained that we are very busy on the weekends and would happy to bring my trade in during the week to save time in case the numbers didn't work for both parties. Was told we do it all at the same time when you ready to make the purchase it's just how the do business. We they won't be getting my business. Felt like there time was more valuable than mine. It's a shame I liked the vehicle and there price was good.

Drove an hour and a half to buy the car after emailing the dealership all day about it. When I arrived later that day, I was informed they had taken a... deposit and it was no longer for sale. DO NOT DO BUSINESS WITH THESE PEOPLE.

dealer offered $24,500 for my vehicle. drove an hour to the dealership just for them to say that they got the vehicles mixed up and only wanted to offer... $19,000 max. Wasted my time.

I admit it...I needed a lot of hand holding to buy my car from afar, so this dealership was a perfect fit for me. Charles made it happen! He was knowledgeble,... communicative, and service-oriented...and this was all virtually! Car was delivered on budget, on time, and with no surprises!

The team at Direct Auto of Tennessee worked patiently with me through multiple test drives on multiple trucks for nearly 2 weeks. They helped me identify... the right fit for me and even recommended some modification options to make the truck I bought be the absolute perfect fit for me. I highly recommend giving these guys a call or making a visit if you are in the market or just curious about a vehicle purchase.

Went to buy a used truck. Mikan worked diligently to help me get what I wanted. Wasn't able to make a deal but will go back when the time comes to buy.... All the staff was friendly and nice. Even though I didn't buy the truck the overall experience was great.