Direct Auto of Tennessee LLC

Reviews

3.4 out of 5 3.4
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 12, 2018

    Drove an hour and a half to buy the car after emailing the dealership all day about it. When I arrived later that day, I was informed they had taken a... deposit and it was no longer for sale. DO NOT DO BUSINESS WITH THESE PEOPLE.

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    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Good morning, Mr. Siress. We apologize for the delay in communication as the only contact information we had for you was an email address. With our in...ventory changing rapidly, the team makes every attempt to contact any and all interested clientele before a vehicle is purchased. Vehicles are sometimes available for days/weeks, but more often they are purchased very quickly after a listing goes live. We understand your frustration, and apologize again for any inconvenience.

  • 1.0 out of 5
    October 5, 2018

    dealer offered $24,500 for my vehicle. drove an hour to the dealership just for them to say that they got the vehicles mixed up and only wanted to offer... $19,000 max. Wasted my time.

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Matt, Are you sure you were here? We have no record of an appraisal coming in. We would not give you a "no haggle" offer for your ...truck without evaluating it. Also wouldn't miss something by $5500. We are a small business and you have given us the first negative review since we have been in business. Please contact me directly with your concerns so if that happened we can figure out what happened. Thanks, Charles 615-772-3181

  • 5.0 out of 5
    March 8, 2018

    I admit it...I needed a lot of hand holding to buy my car from afar, so this dealership was a perfect fit for me. Charles made it happen! He was knowledgeble,... communicative, and service-oriented...and this was all virtually! Car was delivered on budget, on time, and with no surprises!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 9, 2018

    The team at Direct Auto of Tennessee worked patiently with me through multiple test drives on multiple trucks for nearly 2 weeks. They helped me identify... the right fit for me and even recommended some modification options to make the truck I bought be the absolute perfect fit for me. I highly recommend giving these guys a call or making a visit if you are in the market or just curious about a vehicle purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 24, 2017

    Went to buy a used truck. Mikan worked diligently to help me get what I wanted. Wasn't able to make a deal but will go back when the time comes to buy.... All the staff was friendly and nice. Even though I didn't buy the truck the overall experience was great.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

Direct Auto of Tennessee LLC

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