Audi Concord

Worst experience ever. The salesman Adrian turned hostile the moment we told him we were already pre-approved and would finance through Navy Federal Credit Union, not Audi. When we told him we were going to the Navy Federal branch office to pick up the check, he immediately said "we won't accept that." I cannot explain how disgusting his behavior was. Additionally, he and the Audi finance manager either did not know how the process worked with Navy Federal, in which they'd call NF to verify the check and confirm the sale, or they are xxxxxxxx because they said they would take the check but would not release the vehicle. They also said they would have to run my credit. Navy Federal even said they did not have to do that since I already financed through NF. I had just bought a house a few months prior AND had just received the approval for the auto loan, so I did not want another hard pull on my credit. We left to Mercedes Benz of Walnut Creek and purchased a used Porsche Macan with ease. They did not run my credit AND we drove off the lot in the Macan. They even mentioned hearing horror stories about Audi Concord from many other customers. I cannot stress this enough, Adrian at Audi Concord is a deplorable salesperson and his Finance Manager isn't any better.

Dillon in sales was outstanding in every respect including expediting our purchase while dealership computers systems were down due to an external hack. One of the best experiences I have ever had purchasing a car.

Patty did a great job handling the 40k service. On time and budget as usual. Loaner car required advance notice (3-4 weeks). I’d like to see the phone system upgraded. I was stuck in the phone tree loop a couple times with no pickup or voicemail. Overall very happy.

Took my Q5 for a recall service and Jacob from service department took everything really smooth. Got my car back in matter of few hours same day .

Service manager Damon is great. Knew what to do on our car, tried to find us a way to cut the cost. Communicated well

Very disappointed I was sold warranty on a brand new vehicle that already has 5 years warranty I wish I had more knowledge on the car

The service manager Dave is the best I’ve seen at this dealership! Very respectful and helpful!

Damon was excellent. Service was completed in 24 hours, received a video report and itemized invoice.

Isabella was instrumental in helping me transition to a non mom car. I was nervous and I’m so happy with what she helped me find. I love my new car! I traded in my leased car and loved that one too. Was just ready for a change.

Jacob provided excellent customer service and the work on my car was performed in a timely manner.