Reviews
Write a reviewGreat experience
Eddie and crew were fantastic. I purchased a 2018 Transit in February of 2021 for my family and I was please with personal service, product, and the conversation surrounding the final price. I wouldn’t hesitate to do business with this company again and again.
Great experience
Eddie and crew were fantastic. I purchased a 2018 Transit in February of 2021 for my family and I was please with personal service, product, and the conversation surrounding the final price. I wouldn’t hesitate to do business with this company again and again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Let the buyer beware
Bought a car car and needed a new starter, brakes and a total of $3218 in repairs. The week after repairing everything the transmission dropped. It was a major lemon. These guys are wholesalers and not used car dealers--beware
Let the buyer beware
Bought a car car and needed a new starter, brakes and a total of $3218 in repairs. The week after repairing everything the transmission dropped. It was a major lemon. These guys are wholesalers and not used car dealers--beware
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I love my new used car
Bought my second car there . Very Happy with the car and buying process. Very nice and helpful staff .And I will go back if I need a third car.
I love my new used car
Bought my second car there . Very Happy with the car and buying process. Very nice and helpful staff .And I will go back if I need a third car.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyers beware!!!!!
I bought a Mini Cooper from this dealership. They were very friendly until I found out they had sold a vehicle with all kinds of issues. I drove 2 hours to look at the vehicle and drive it and we struck a deal. I only drove the car for about 10 minutes and everything seemed ok. I did all the paperwork and paid for the car to return a week later to pick it up. I was buying this car for my sons 16th birthday as a surprise. So when I picked it up and started driving home with my wife following me, about 30 minutes into our 2 hour ride back home the car lost power and started sputtering and jerking all over the place. I pulled over and called this dealer right away and drove it back to the dealer right away sleigh the car barely moving. They informed I was an owner and it was as is so basically your screwed. So when I arrived back at the store they said they would look at it and said it's just bad gas and hopefully it gets better, but they wouldn't fix it or refund my money. So I was stuck with it and had to surprise my son with his first car on his 16th birthday with a car that doesn't run and isn't safe. I think I got dad of the year for this one. Since then I trailered the car to a Mini dealer in Knoxville to find out the High pressure fuel pump was bad, needed a valve cover gasket and a turbo boot. Thankfully the fuel pump was warrantied after my investigation l, which they could've figured out if they cared. After all that it ended of costing me $1400 to get this car running and I've left several messages with staff for the owners and not even a call back. This place is a disgrace. Don't give these idiots a dime!!!!!
Buyers beware!!!!!
I bought a Mini Cooper from this dealership. They were very friendly until I found out they had sold a vehicle with all kinds of issues. I drove 2 hours to look at the vehicle and drive it and we struck a deal. I only drove the car for about 10 minutes and everything seemed ok. I did all the paperwork and paid for the car to return a week later to pick it up. I was buying this car for my sons 16th birthday as a surprise. So when I picked it up and started driving home with my wife following me, about 30 minutes into our 2 hour ride back home the car lost power and started sputtering and jerking all over the place. I pulled over and called this dealer right away and drove it back to the dealer right away sleigh the car barely moving. They informed I was an owner and it was as is so basically your screwed. So when I arrived back at the store they said they would look at it and said it's just bad gas and hopefully it gets better, but they wouldn't fix it or refund my money. So I was stuck with it and had to surprise my son with his first car on his 16th birthday with a car that doesn't run and isn't safe. I think I got dad of the year for this one. Since then I trailered the car to a Mini dealer in Knoxville to find out the High pressure fuel pump was bad, needed a valve cover gasket and a turbo boot. Thankfully the fuel pump was warrantied after my investigation l, which they could've figured out if they cared. After all that it ended of costing me $1400 to get this car running and I've left several messages with staff for the owners and not even a call back. This place is a disgrace. Don't give these idiots a dime!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
3 Months and All is Lost - Beware
Purchased a truck. Full review located under google. Check engine light come on half way home. Had to replace the fuel pump. Second was the front end ball joints 2nd month. They refused to do a thing or help. They hide behind the as is paperwork. True lesson learned never dealing with these guys ever again. Research and find all the stories just like mine.
3 Months and All is Lost - Beware
Purchased a truck. Full review located under google. Check engine light come on half way home. Had to replace the fuel pump. Second was the front end ball joints 2nd month. They refused to do a thing or help. They hide behind the as is paperwork. True lesson learned never dealing with these guys ever again. Research and find all the stories just like mine.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy customer
I had a great experience buying a newer vehicle from Essen Motor Company. The staff were friendly and open, and the price was great. All paperwork was explain to me so that I understood the buying process. Wonderful people who are always working hard for their business.
Happy customer
I had a great experience buying a newer vehicle from Essen Motor Company. The staff were friendly and open, and the price was great. All paperwork was explain to me so that I understood the buying process. Wonderful people who are always working hard for their business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience! Great selection!
We looked all over Nashville for the perfect car for our 16 year old daughter. We were finally able to find it at Essen Motor Company! It was a great experience and my daughter loves her Jetta!
Great experience! Great selection!
We looked all over Nashville for the perfect car for our 16 year old daughter. We were finally able to find it at Essen Motor Company! It was a great experience and my daughter loves her Jetta!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good used cars.
Nice experience. Helped me find exactly what I was looking for.Sales Rep was very knowledgeable about the products.We test drove multiple vehicles and he was very patient with us. Can't think of any reason to give less than 5 stars
Good used cars.
Nice experience. Helped me find exactly what I was looking for.Sales Rep was very knowledgeable about the products.We test drove multiple vehicles and he was very patient with us. Can't think of any reason to give less than 5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place to buy cars
Best car shopping experience.. In and out! No pressure sales, no hassle. Would definitely recommend Essen Motor Company. Every body was nice and professional.Great selection of cars with great prices.I well definitely be back for my next vehicle.
Great place to buy cars
Best car shopping experience.. In and out! No pressure sales, no hassle. Would definitely recommend Essen Motor Company. Every body was nice and professional.Great selection of cars with great prices.I well definitely be back for my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT PLACE, GREAT PEOPLE, GREAT CAR!
My wife and I purchased a 2005 VW Jetta for our daughter. I enjoyed the process. It was pain free and fast. The car is doing very well. I will recommend Essen Motor Company to my friends and family.
GREAT PLACE, GREAT PEOPLE, GREAT CAR!
My wife and I purchased a 2005 VW Jetta for our daughter. I enjoyed the process. It was pain free and fast. The car is doing very well. I will recommend Essen Motor Company to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase