Reviews
Rude traveling long distance to look at car and they
Rude traveling long distance to look at car and they would not talk with me over text regarding the price of truck. Wanted to had an idea before making drive.
Rude traveling long distance to look at car and they
Rude traveling long distance to look at car and they would not talk with me over text regarding the price of truck. Wanted to had an idea before making drive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
The Dealer welcome me in and add assisted me with my
The Dealer welcome me in and add assisted me with my Purchase of 1990 Jaguar
The Dealer welcome me in and add assisted me with my
The Dealer welcome me in and add assisted me with my Purchase of 1990 Jaguar
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Silver Audi vin WAULMAF46JA216493 was previously totaled.
Silver Audi vin WAULMAF46JA216493 was previously totaled. and on Auction at Copart. Should be disclosed if a car is a totaled rebuild, vs a car that had an “accident”
Silver Audi vin WAULMAF46JA216493 was previously totaled.
Silver Audi vin WAULMAF46JA216493 was previously totaled. and on Auction at Copart. Should be disclosed if a car is a totaled rebuild, vs a car that had an “accident”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
The telephone call was pleasant.
The telephone call was pleasant. The sales person was cordial, and informative. Our problem was she is on the West coast, and I am on the East coast! It's, as you might expect, difficult to buy something sight unseen.
The telephone call was pleasant.
The telephone call was pleasant. The sales person was cordial, and informative. Our problem was she is on the West coast, and I am on the East coast! It's, as you might expect, difficult to buy something sight unseen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Valeria treated me with courtesy and professionalism.
Valeria treated me with courtesy and professionalism. She had the car I was interested prepped and ready for evaluations per my requests. I was able to fully inspect, drive and test all functions of the vehicle with being disturbed. Well done, Valeria.
Valeria treated me with courtesy and professionalism.
Valeria treated me with courtesy and professionalism. She had the car I was interested prepped and ready for evaluations per my requests. I was able to fully inspect, drive and test all functions of the vehicle with being disturbed. Well done, Valeria.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Update on my experience with this dealer: yesterday, I
Update on my experience with this dealer: yesterday, I called and left a message with the dealer to let them know of the transmission issues my wife and I experienced just 9 days after purchase. I told them that this is likely going to be a multi-thousand dollar repair and offered them the opportunity to make right the apparent wrong they committed in selling my wife a vehicle with a faulty transmission, whether through us towing them the vehicle to have their preferred repair shop take a look at it and address it or to help us with the repair costs. As of today, I have not heard back from the dealer and I got a call from AAMCO who I had take a look at the transmission and they're saying that it's failing and needs to be replaced. Repair costs will run $2,250 in labor and, as of now, an undetermined amount for the cost of a refurbished transmission (likely $3,000+). My wife and I got 9 days and roughly 500 miles (100 of which were from just driving the vehicle home from the dealership) of use out of this $13.5k car before the transmission failed. This car was intended to be our family vehicle to drive our infant baby and 9 year old. Shame on this dealer and the staff for selling my wife this lemon and not getting back to us.
Update on my experience with this dealer: yesterday, I
Update on my experience with this dealer: yesterday, I called and left a message with the dealer to let them know of the transmission issues my wife and I experienced just 9 days after purchase. I told them that this is likely going to be a multi-thousand dollar repair and offered them the opportunity to make right the apparent wrong they committed in selling my wife a vehicle with a faulty transmission, whether through us towing them the vehicle to have their preferred repair shop take a look at it and address it or to help us with the repair costs. As of today, I have not heard back from the dealer and I got a call from AAMCO who I had take a look at the transmission and they're saying that it's failing and needs to be replaced. Repair costs will run $2,250 in labor and, as of now, an undetermined amount for the cost of a refurbished transmission (likely $3,000+). My wife and I got 9 days and roughly 500 miles (100 of which were from just driving the vehicle home from the dealership) of use out of this $13.5k car before the transmission failed. This car was intended to be our family vehicle to drive our infant baby and 9 year old. Shame on this dealer and the staff for selling my wife this lemon and not getting back to us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Purchased the vehicle and today (day 9 of ownership) and
Purchased the vehicle and today (day 9 of ownership) and a bunch of warning lights come on and a VSC System (traction) warning triggered “limp mode” on the van. All signs pointing to transmission failure. Very shady dealer.
Purchased the vehicle and today (day 9 of ownership) and
Purchased the vehicle and today (day 9 of ownership) and a bunch of warning lights come on and a VSC System (traction) warning triggered “limp mode” on the van. All signs pointing to transmission failure. Very shady dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Professional, accommodating, courteous patient and
Professional, accommodating, courteous patient and patient. Friendly and low pressure environment. Ask for Mark. Highly recommend!
Professional, accommodating, courteous patient and
Professional, accommodating, courteous patient and patient. Friendly and low pressure environment. Ask for Mark. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Steer clear
In March 2022 I purchased a used 2015 Ford Focus. I gave a $5000 down payment.. Not even an hour after leaving the dealership I regretted my purchase and did not want this vehicle. I texted this to the finance person at the dealership(Brian Taylor) within an hour after leaving, I had his personal cell phone number because shortly after I left he sent me a flirtatious text saying he “hoped to see me again soon lol”, why would he be seeing me again soon???? So unprofessional. At night I realized the car was making a very loud grumbling and vibrating sound when I drove and accelerated, something I’d never heard from a car before, I did not hear it during the day because I had the air on high and radio on loud. I expressed all of this to the dealership. I was told that because I did not sign a cancellation contract I could not return the car, there was no mention of me even having the option to have a cancellation contract. I am a 34-year-old single millennial woman, all of my family lives across the country and I had no one to turn to for advice in a dire situation, I do not purchase cars or study terms of purchasing cars often(unfortunately), I am not well-versed and they took advantage of that fact as I’m sure it is a trick of the trade, so I did not even know that contract was something that existed. And when they had me sign it along with 20 other contracts that he went through at lightening speed as though I was at an auction he said “ok sign here since you aren’t getting a cancellation contract”…again thinking to myself “yeah I guess not…maybe cause I’m getting a used car? IDK” (yes DUMB). The next day, the finance person told me the manager was giving me an option(what a stand-up guy!) I can either trade it for another car they had which I did not want to do or bring the car back to eradicate the whole deal but only if I let them keep $2000 of my $5000 down payment. No legitimate or specific reason was given. I was actually told by Brian that this was just the amount the general manager was willing to accept…PERIOD. Just a random amount he thought would cover the headache I’ve left him with. This is more than a month’s rent for me. I wish I had read ALL reviews about this place before bothering, as you can see how many negative there actually are. This has set me back tremendously to the point I am going to have to move back home with family but have luckily avoided contemplating suicide. I’m a low-income person, $2000 is an astronomical amount for me and even having that amount to have put down for the car(mostly on a credit card) took me years to save. Stay away from this shady dealership, all their cars are jalopy’s. And to whoever ended up with the 2015 black hatchback Ford Focus from them recently—Godspeed, man & you’re welcome for the full tank of gas.
Steer clear
In March 2022 I purchased a used 2015 Ford Focus. I gave a $5000 down payment.. Not even an hour after leaving the dealership I regretted my purchase and did not want this vehicle. I texted this to the finance person at the dealership(Brian Taylor) within an hour after leaving, I had his personal cell phone number because shortly after I left he sent me a flirtatious text saying he “hoped to see me again soon lol”, why would he be seeing me again soon???? So unprofessional. At night I realized the car was making a very loud grumbling and vibrating sound when I drove and accelerated, something I’d never heard from a car before, I did not hear it during the day because I had the air on high and radio on loud. I expressed all of this to the dealership. I was told that because I did not sign a cancellation contract I could not return the car, there was no mention of me even having the option to have a cancellation contract. I am a 34-year-old single millennial woman, all of my family lives across the country and I had no one to turn to for advice in a dire situation, I do not purchase cars or study terms of purchasing cars often(unfortunately), I am not well-versed and they took advantage of that fact as I’m sure it is a trick of the trade, so I did not even know that contract was something that existed. And when they had me sign it along with 20 other contracts that he went through at lightening speed as though I was at an auction he said “ok sign here since you aren’t getting a cancellation contract”…again thinking to myself “yeah I guess not…maybe cause I’m getting a used car? IDK” (yes DUMB). The next day, the finance person told me the manager was giving me an option(what a stand-up guy!) I can either trade it for another car they had which I did not want to do or bring the car back to eradicate the whole deal but only if I let them keep $2000 of my $5000 down payment. No legitimate or specific reason was given. I was actually told by Brian that this was just the amount the general manager was willing to accept…PERIOD. Just a random amount he thought would cover the headache I’ve left him with. This is more than a month’s rent for me. I wish I had read ALL reviews about this place before bothering, as you can see how many negative there actually are. This has set me back tremendously to the point I am going to have to move back home with family but have luckily avoided contemplating suicide. I’m a low-income person, $2000 is an astronomical amount for me and even having that amount to have put down for the car(mostly on a credit card) took me years to save. Stay away from this shady dealership, all their cars are jalopy’s. And to whoever ended up with the 2015 black hatchback Ford Focus from them recently—Godspeed, man & you’re welcome for the full tank of gas.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
you can find great prices and honest people!
Attracted to this dealer by their inventory and prices. Was skeptical, because it’s not a mainstream brand dealership. I had just left a crooked one in Norco. Car was just as advertised, and salesperson Art was completely no-stress and straight forward. Let us go on a test drive and said “take your time”. We did and found some mild noise coming from the passenger side wheels. When I returned, I told Art about the noise and warning light on. He got their mechanics and 2 of them went for a drive. Came back after 10 minutes and one of them switched and sat in the back seat. I assume to locate the noise. Another 10 minutes later they returned and told me they went back to their shop and raised the car to locate the issue. It turned out they needed to replace the shocks and bearings. They would need to order the parts and would have the veh ready the next day. They would also warranty their repair. I was sold. An honest dealership with honest employees??? I bought the car on the spot and will return tomorrow to pick up the car. This is my daughter’s first car, so safety is everything. Don’t let stereotypes fool you. These guys are serious about quality and the customer.
you can find great prices and honest people!
Attracted to this dealer by their inventory and prices. Was skeptical, because it’s not a mainstream brand dealership. I had just left a crooked one in Norco. Car was just as advertised, and salesperson Art was completely no-stress and straight forward. Let us go on a test drive and said “take your time”. We did and found some mild noise coming from the passenger side wheels. When I returned, I told Art about the noise and warning light on. He got their mechanics and 2 of them went for a drive. Came back after 10 minutes and one of them switched and sat in the back seat. I assume to locate the noise. Another 10 minutes later they returned and told me they went back to their shop and raised the car to locate the issue. It turned out they needed to replace the shocks and bearings. They would need to order the parts and would have the veh ready the next day. They would also warranty their repair. I was sold. An honest dealership with honest employees??? I bought the car on the spot and will return tomorrow to pick up the car. This is my daughter’s first car, so safety is everything. Don’t let stereotypes fool you. These guys are serious about quality and the customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase