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I take fault for my own actions as I should have not trusted what the finance manager was telling me and reviewed Every Detail line by line. He added in... a $795.00 line item for GPS tracking that he told me would be free. I had declined it completely and he came back and said that he would throw it in for FREE because he wanted to get a good rating on my review. Well guess what. He lied about this completely, and on top of that he did not tell me he was adding in $299.00 for window vin etching. The total amount they added in on top of the agreed price was $1094. If you buy from this dealer, I do not recommend, take your time and check every line no matter what they are telling you. I trust people to be honest, not these guys.
Shawn Thibodeaux, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Bought the truck at 30000 miles ac goes next day and waiting 2 days to Repair my ac and leveling kit saying it could be 4 days terrible service
Nathan Germany, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank yo...u for leaving feedback. Please reach out to us at (832) 706-4900 so we may identify ways to improve your experience.
Mr. David Heard was very knowledgeable. He was polite and very effective with finding a vehicle we wanted. It was a great experience. I plan to return... to get my daughter a car.
Hello Renee Anderson, we appreciate you taking the time to leave us this feedback.
I got a used 2018 Chevy Cruze from this dealership through Kelvin White who was an incredible salesman. Sad to say the rest of the dealerships is shady... and unreliable. My deal went south, so the dealership had to refund my down payment of 3,750 AND THAT’S NOT CHUMP CHANGE !!!! Was told by one salesman the refund would come in 2-3 days. When i called back another salesman told me 5-7 days. When the 2-3 days passed i tried to call about where my money was and the receptionist kept sending me to their automated voicemail. Then she transferred me to Keegan who is a very sweet person but he’s giving me the run around also. I have yet to receive my refund and this is day 6!! I have called my bank several times and there is no update from the dealerships side. They took my money fast AF when it was time to purchase the car but no communication about receiving my money back. Terrible customer service and communication. I should’ve read the reviews before coming here.
Hi Averi, we regret to hear that you are displeased with your recent experience with us. We would like to get some more details about your experience ...with us. We would like to have a better understanding about your experience. Please reach out to us at (832) 706-4900 at your earliest convenience and we will do our best to resolve this with you.
This place is an absolute joke! Buyer Beware!! I found a new Ram online that I really liked so I started the online process to buying the vehicle. I was... emailed a terms deal and I was good with that.. Fabio contacted me shortly after and the first thing I asked him if there were any hidden costs or fees. He said no. He said there was a protection plan but wasnt going to charge me because he didnt want to lose a customer.. Well that ended up being complete BS. He came back with a counter two days later that was 7k more then what I was given online. On top of that, he was charging me for the protection plan. I called him out about that and he wanted to argue with me. He told me it was his bosses decision. I felt decieved and lied to, and I dont appreciate it. Even if the online tools are just a template, they should be at least close to the final price.Very unprofessional staff! Beyond frustrating and a huge waste of time!
Charlie, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding... this matter. Please reach out to us at (832) 706-4900. We look forward to hearing from you.
Our experience with Don Brooks was the best I’ve ever experienced buying a car. He was very kind and listened to what we wanted. Was not pushy at all.... A pleasure to work with. Highly recommend asking for him.
Nhuttonrn, thanks for your praise and kind comments about our team.
The reviews are correct. Complete and total lack of professional communication. Most responses are automated and when you do get a warm body (Keegan in... this case) they give you the run-around until you disappear once they discover your an educated customer and their stuck in last century sales tactics won't work on you. Perhaps if they understood a majority of car shoppers know how to use the internet for research they would have more than a 3.5 stars. Fiat owning the company is bad enough. Having shady dealers will only make them bankrupt (again) that much quicker. Save your time.
Hello, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding t...his matter. Please reach out to us at (832) 706-4900. We look forward to hearing from you.
Estimated time to fix 7 to 10 days finally got it back a month later. They never called with updates. They didn’t communicate with the body shop it took... me calling the body shop to get them the papers they needed. Didn’t try to help the service manager even said it was going to be done by this day didn’t get a call and wasn’t done until two days later. Wouldn’t recommend this place to get your vehicle fixed.
Hi Jeremy, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would l...ike to get more details about this; please reach out to us at your earliest convenience at (832) 706-4900.
Kelvin White was my salesman. He has a wonderful personality, He worked with me to get a reasonable price for a great vehicle. Excellent service will... definitely recommend to others!!
Hi Carla, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Kelvin White was an awesome salesman. Got us what we wanted in a timely manor with a reasonable price. 10/10 service will definitely recommend to others!!
Hi, thank you so much for your positive comments about Bayway Chrysler Dodge Jeep RAM! We hope to see you soon!