Bayway Chrysler Dodge Jeep Ram

on feb 15 I sent my family member here to purchase a car in which they did. 6 months later the car is given me mad problems. call the dealership and received no help. the attitude I got was hey I Got my money and its no longer my car. I recommend to not use Jay Lafleur as you finance guy he was rude and not helpful. here it is 2025 and we still dealing with injustices even while spending our hard earned money

On my way home from purchasing a Nissan Rogue from BayWay Chrysler/Dodge, it became evident they didn’t do a rigorous inspection on the car like they claimed - empty wiper fluid container, broken buttons and stuck display in the control panel, faulty battery or starter, defrosting and a/c malfunctions. Over the next couple of days, the fan started cooling the engine after driving short distances and a check engine light preventing me from getting an inspection sticker. When I spoke up the day after purchase and tried to return it 2 days later, they offered me $22K trade in for the $28.1K price I paid and kept my $5K down payment. Since I can’t sell this car to an unsuspecting buyer, I agreed to trade it in, but they would only sell me a $32.6K car, not the $24.7K car on their lot. They also tacked on $1,130 in add ons I didn’t authorize, and still haven’t sent my refund they received 2 months ago. With the finality of car sales and the minimal protections consumers have when buying used cars, does that give a large corporate dealership the right to prey on individual customers? Whether legal or not, from their sales team to their service department to their finance staff to their leadership team, they have taken advantage of this hard working individual. Buy elsewhere.

Great experience, all staff and personnel were attentive and respectful. All my questions were answered.

Bay way is a great place to go for all your vehicles auto maintenance and services. Lory Taylor is a top notch persont to wo r k with Happy 4th 2025

Was able to get the work done in my car without to much problem. Great communication

Exelente servisio. tienen un exwlente equipo de trabajo ,atension emediata desde el primero momento que llegas a solicitar un serviaio.

The Bayway representative who helped me knew exactly what to do. The coffee bar in the waiting room was awesome! It was a great experience my car was ready after being inspected in 20 minutes. Thanks Bayway

After multiple visits since purchasing my 2023 Jeep Wrangler, this was my best service experience yet. Raliene provided excellent customer care—efficient, friendly, and professional. Bayway Jeep continues to earn my trust over time.

Precise and accurate well done. Takes some time but did what wad needed thank you

Staff is full of energy and very approachable. They are not overly aggressive in their approach.