Reviews
Everybody was friendly personable, and the environment
Everybody was friendly personable, and the environment was happy and uplifting. They treated us as if we were more than just customers..
Everybody was friendly personable, and the environment
Everybody was friendly personable, and the environment was happy and uplifting. They treated us as if we were more than just customers..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nolan Caruso far exceeded my expectations.
Nolan Caruso far exceeded my expectations. I had a bad buying experience with Ken Ganley in the past and Nolan asked me to just give him a chance and I did and Nolan went above and beyond. I can honestly say I have never had a better and more easier by an experience than than I did with Nolan. I cannot say how happy or how pleased I am with my whole experience with Nolan then what I am I will refer and send as many people as I possibly can to Nolan because he just made everything so quick simple easy done didn?t have to spend the whole day for hours at the dealership. It just made everything Beyond amazing so thank you Nolan from the bottom of my heart.
Nolan Caruso far exceeded my expectations.
Nolan Caruso far exceeded my expectations. I had a bad buying experience with Ken Ganley in the past and Nolan asked me to just give him a chance and I did and Nolan went above and beyond. I can honestly say I have never had a better and more easier by an experience than than I did with Nolan. I cannot say how happy or how pleased I am with my whole experience with Nolan then what I am I will refer and send as many people as I possibly can to Nolan because he just made everything so quick simple easy done didn?t have to spend the whole day for hours at the dealership. It just made everything Beyond amazing so thank you Nolan from the bottom of my heart.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jennifer, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Hyundai Norwalk. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was due for routine maintenance on my 2025 palisade.
I was due for routine maintenance on my 2025 palisade. Making the appointment was easy. Nothing I received mentioned it would take 2 hours. ESP since I contacted the salesmen who sold me the palisade about a fueling concern that he said he made service aware of before I came in for my routine maintenance. When I got there the service clerk ?claimed? she was unaware of the issue. So who dropped the ball??? In emails I received prior mentioned they provide courtesy shuttles. Which i inquired about upon checking in for service which they stated they did not have. Then when I received my after service email it said they in fact had a courtesy shuttle available. When I confronted staff they stated it was ?due to staffing issues?. So why include that you offer that service in emails. Again when I asked my salesmen later if that was true he stated that they do have the service?..get it together guys.
I was due for routine maintenance on my 2025 palisade.
I was due for routine maintenance on my 2025 palisade. Making the appointment was easy. Nothing I received mentioned it would take 2 hours. ESP since I contacted the salesmen who sold me the palisade about a fueling concern that he said he made service aware of before I came in for my routine maintenance. When I got there the service clerk ?claimed? she was unaware of the issue. So who dropped the ball??? In emails I received prior mentioned they provide courtesy shuttles. Which i inquired about upon checking in for service which they stated they did not have. Then when I received my after service email it said they in fact had a courtesy shuttle available. When I confronted staff they stated it was ?due to staffing issues?. So why include that you offer that service in emails. Again when I asked my salesmen later if that was true he stated that they do have the service?..get it together guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Kaitlyn, thank you for your feedback. We are sorry that your experience at Ken Ganley Chrysler Dodge Jeep Ram Norwalk did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Didn't fix my truck cleared code for engine light
Didn't fix my truck cleared code for engine light charging needle drops say prob bag gage you can watch it drop to 11.4 while driving on other where speedometer is service socks fix it or give me another truck not going there every week it's a lemon
Didn't fix my truck cleared code for engine light
Didn't fix my truck cleared code for engine light charging needle drops say prob bag gage you can watch it drop to 11.4 while driving on other where speedometer is service socks fix it or give me another truck not going there every week it's a lemon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Robert, thank you for your feedback. We are sorry that your experience at Ken Ganley Chrysler Dodge Jeep Ram Norwalk did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Friendly people.
Friendly people. Always asked questions if there was anything we needed. Very polite and smooth process. Zack was a great help. Just a laidback young man. He enjoyed having us there. Not just to sell a vehicle to.
Friendly people.
Friendly people. Always asked questions if there was anything we needed. Very polite and smooth process. Zack was a great help. Just a laidback young man. He enjoyed having us there. Not just to sell a vehicle to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Chrysler Dodge Jeep Ram Norwalk! Feel free to reach out to us if you need anything. Have a wonderful day.
Amy is always friendly and pleasant to deal with when I
Amy is always friendly and pleasant to deal with when I need repairs . She gives her customers great service . I also like the new facility. Very professional.
Amy is always friendly and pleasant to deal with when I
Amy is always friendly and pleasant to deal with when I need repairs . She gives her customers great service . I also like the new facility. Very professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Melinda, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Chrysler Dodge Jeep Ram Norwalk. Feel free to reach out to us if you need anything. Have a wonderful day.
I?m leasing a Santa Fe from Ganley in Norwalk Oh. I was
I?m leasing a Santa Fe from Ganley in Norwalk Oh. I was due for a service and they worked around my mileage, service, & vacation plans which was greatly appreciated.
I?m leasing a Santa Fe from Ganley in Norwalk Oh. I was
I?m leasing a Santa Fe from Ganley in Norwalk Oh. I was due for a service and they worked around my mileage, service, & vacation plans which was greatly appreciated.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michelle, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ken Ganley in Norwalk, Ohio has a very professional
Ken Ganley in Norwalk, Ohio has a very professional service team. I purchased my vehicle from them and they have always been very good with all my service needs.
Ken Ganley in Norwalk, Ohio has a very professional
Ken Ganley in Norwalk, Ohio has a very professional service team. I purchased my vehicle from them and they have always been very good with all my service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had an issue with my lease.
Had an issue with my lease. They were able to squeeze me into get my issue fixed 30 mins after I called. Amazing! 1hr later my car was fixed and I was on my way!
Had an issue with my lease.
Had an issue with my lease. They were able to squeeze me into get my issue fixed 30 mins after I called. Amazing! 1hr later my car was fixed and I was on my way!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Cody, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Great experience from start to finish!
Great experience from start to finish! Phil Holsinger and Josh Medina are top notch. Wouldn’t lease or buy a Jeep from anywhere else!
Great experience from start to finish!
Great experience from start to finish! Phil Holsinger and Josh Medina are top notch. Wouldn’t lease or buy a Jeep from anywhere else!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mike, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!