Premier Automotive

Reviews

3.4 out of 5 3.4
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 30, 2018

    DECEIVING PRACTICES! BEWARE! Previous accidents were not disclosed (While it was in the paperwork among 50 other things, it was not shared). Carfax was... only shared after asking so many times and ONLY after the sale was complete. Had a very bad experience with them. I purchased a car (Amar was the sales person) on the 15th of this month and had an issue with bad vibrations after 2-3 days of driving. When I took it to the dealership they informed me that the vehicle was in an accident and the fixes were not done right. Radiator mismatch and alignment issues, missing hardware in the engine compartment, Bent A/C condenser and so on. I had a quote of $1300 for the vibration issue. But Honda said that to fix the other things, I have to do it at a body shop and that will be another $1,500 or so. Reasoning with them did not work. Their (Omar the managers) response was "It is your car now. Congratulations. You can sell it at CarMax." "We can't help. You can do what you can!" "It is your responsibility, we don't have to disclose that the car was in an accident" and so on. So, basically no integrity! Apart from the money, it is not right to deceive. Integrity, cheating and fraud is at play here. For reasons beyond money, I am exploring filing a lawsuit and also reporting to MVDB (Motor Vehicle Dealer Board of Virginia). When I sent the documents to a lawyer, they said that they have an arbitration clause and that slightly complicates things, but they are exploring other options.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    November 26, 2018

    Bought a GMC Yukon. The truck was a lemon. Ran good for 2 weeks. Then had a major problems! The truck had a major gas leak. Took it back to Premier they... promised to fix it, they never touched the vehicle. Soon after the lifters in the engine went bad and the AC. Worst purchase I ever made. Traded that nightmare it in while it still ran and went to a reputable dealership and got a great deal on a brand new vehicle. STAY AWAY!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 18, 2016

    Wow! what a great buying experience. Premier Automotive made my car purchase easy and fast. Great inventory and prices. Andy was just terrific got me in... and out within an hour. Could not have asked for more. Will definitely be coming back for my daughters car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    October 26, 2018

    Beware! They will sell you previously damaged vehicles and not disclose it. How do I know! Because that’s exactly what they did to me. I took a major... loss in the car.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2018

    Excellent service, great vehicle. JJ was fabulous to deal with. Thanks Premier Automotive for the wonderful experience. I will definitely be returning... to purchase my next vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 13, 2018

    Excellent service I had a good experience working with J.J. I think I will refer a friend to this dealership in the future. Excellent service .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 10, 2018

    Stay away from this place. They buy vehicles from auction that have damage (usually structural damage) and show misleading carfaxes to sway you into buying.... From their website: "Premier Automotive Inc. prints the Carfax/Autocheck history on the same day of purchase from the auction or the day its traded in." By doing this they dodge any updates that carfax reports because carfax is slow to update. So by printing the carfax on the day it's purchased from auction they are able to hid the real story. When you ask for the carfax they show it to you as though it's a recent one, not one that is months old and inaccurate! Unfortunately this place is not unique in this scam. Just do yourself a favor and pay for your own carfax before looking at any used car.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 7, 2018

    I sent a very simple first message asking them to let me know there best price out the door. I hate the haggling game. Try responded Ethredge he canned... auto respond. That’s fine it’s auto generated. I replied back please read the message I sent everything I want to know is in that email. Only response back was “no thanks” if that’s who you want to buy a car from...go for it.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 20, 2018

    The service I received was excellent. JJ explained each document to me and everything was done in a little amount of time. Great job, JJ!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 19, 2018

    What a wonderful experience. I was looking for a specific vehicle online and found it for the best price at Premier Automotive Inc. I will definitely be... coming back here. Thanks JJ and Nas

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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Premier Automotive

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