Checkered Flag Jaguar - Land Rover

Sales team knows how to complete a sale but not how to do business, theres a difference. How they treat customers when a problem arises is what matters... to me. They're detailers were supposed to clean, prep, and ceramic coat the car i purchased from them. They did a xxxx poor job washing the car and did not prep further prior to whatever ceramic coating they applied, left oil residue on hood grill and front lower bumper which was then set in under the ceramic coat. Then they had the nerve to say there was nothing they could do and the hood needed a new paint job.

I purchased a Land Rover from Checkered Flag and 3 days after driving off the lot, the infotainment system went out. That was 19 months ago. The problem... continued off and on during that entire time until finally it went out completely. On January 6, 2020 my vehicle went into service at Checkered Flag and stayed there for over 4 months. I had to continue to make monthly payments on a vehicle that I didn't lay my eyes on in over 4 months. I received ONE return phone call from the service manager, Amanda Hayslett, in those 4 months at which time she said, "I don't know what you expect me to do for you." I called, I emailed, I begged - not one member of service or management would extend even the courtesy of a call. After over 4 months, I received a text message from a service rep telling me my vehicle was ready and to come pick it up. I would not recommend this dealership to ANYONE.

From the moment I encountered Tony, he was considerate, patient and in tune to my automobile needs. A ton of questions posed by me were answered quickly... and honestly. Even subsequent to the sale, Tony has been responsive to follow-up questions and never hesitates to assist as needed. If you are looking for a salesman who delivers in all respects and does not pressure you, I highly recommend both Tony and this dealership.

Tony was really really helpful and accommodating. I didn't feel pressured into anything and the whole process was really simple! Would highly recommend... to anyone

Very knowledgeable and helpful with the entire process. Would recommend him to anyone looking for a car. Genuinely cared about our decision and worked... with our needs.

Tony was exceptional to work with on buying our new Land Rover. Very knowledgeable about the vehicle and walked us through all the features it has. Would... highly recommend using Tony!

True story. Last month I look my Range Rover Sport to Land Rover Virginia Beach to have the service department evaluate why the Check Engine Light was... On and why it was running so rough. After 10 days they called and said they do not know for sure what the problem is but it would cost $2500 to take it apart and maybe find out what the problem was with my car. Then pay for any parts I might need and then pay for the labor to put the engine back together. I asked Jake, the service associate, if I could speak to the Service Manager and was told "he's busy". Wanting a second opinion I took my Range Rover to a local garage and within 1 day they called me and said my oil was low and I needed an oil change. So after a $99 oil change the car ran perfect and has had no problems since. What an extremely disappointing experience I had at this dealership. The service department is either incompetent or just dishonest.

Tony got me a great deal on a fantastic new car!! Great price for the CPO Landrover!! Couldn't be more happy with the service, experience and with Tony!!... Thank you so much.

Tony was knowledgeable, courteous, helpful, and patient. Karla was also knowledgeable, courteous, and patient. Everyone I dealt with in the sales and management... departments were kind and helpful, even though it was the end of the night.

We would highly recommend Checkered Flag Jaguar - Land Rover. We worked with Sami Sharifi who was not only friendly and helpful but also very knowledgeable... and professional. He went the extra mile to make sure we were completely satisfied with our Range Rover Sport. We also agree that Sami is an outstanding representative of Checkered Flag and one of the best individuals we have had the pleasure of working with. A real gem!