Land Rover Virginia Beach

My experience purchasing a CPO Jaguar F-Pace, has been a mix of both abhorrent and great. My first sales person Garrett, literally told me to go buy a competitor’s car when I asked if they negotiated on add on products (e.g. extended warranty). I then had a good experience when I ultimately purchased the vehicle, that was a seamless process and short lived. Five days later I started experiencing problems with a key fob and the InControl app. I tried calling and was told I would hear back shortly. Only after calling back and asking for a Sales Manager after waiting longer than 2.5 hours did I finally receive some service. Everything went downhill from there. I had to bring the car in for service. I provided two videos of the issues I was having and had different Sales Manager witness the issues in person. The Service Advisor, Faith Lytle, then thought it would smart to offer to send me a video of how to use keyless entry and a key fob, as if I was some idiot that had not used one since they were created more than 15 years ago. After requesting to see the original CPO inspection, I found out that the inspection had errors on it. So, Do Not Trust their CPO process, or double check it before purchasing! To add insult to injury Faith then had the audacity to state on my service write-up that I would have to go back to the dealership to replicate the issues that they had on video and witnessed by a Sales Manager, because they could not duplicate the issues. I am not a trained xxxxxx that responds on command, especially when she had the evidence on video and a manager witnessed the issues already. The great part of this experience was Sales Manager, Charisse and Service Foreman, Collin. The two of them did a tremendous job in calming the storm that was my rage. Charisse did tremendous job bridging the sales/service chasm. Collin did an amazing job researching and diagnosing the vehicle then taking the time to explain how things operated to me in person. Their efforts should be recognized as it stopped me from pursuing a legal action! Their senior management could not care less about the customer experience. This was evident by the delegation of resolving my issues to Charisse. Nor was Faith’s unprofessionalism addressed. Overall, even with a positive end DO NOT PUCHASE anything from JLR Virginia Beach! If you do, know you are doing so at your own risk.

My automobile was serviced on February 16th, 2024, for an oil change and to address a coolant leak. The service was prompt and offered at a fair price. Charlie Bacs, the service consultant, demonstrated professionalism, transparency, and honesty. Rarely do I feel at ease while visiting a dealership, as I usually sense someone attempting to use or take advantage of me. Thank you, Charlie, for your support and assistance!

Today, January 29, 2024, I took my 2020 Jaguar E-Pace to the dealer for a FOB programming. David took care of my problem and the entire experience was outstanding. Everyone that I interacted with was polite, professional, ready to help. Tudor Petre

Just limped my car to the body shop after a car accident. Was told by the horribly rude female that I didn't have an appointment and couldn't leave it there either. Why would I buy another Jaguar. Service sucks, body shop suck. Never again.

These reviews must have been edited because no way it’s a 5 when they have new warrantied vehicles waiting for weeks and months for parts. The defender 130 is riddled with problems with no end in site. Have new defender with leaky radiator, no parts, fuses popping taking it out of 4 wheel drive….. buyer beware. If you buy one, just not this dealership because it’s too small. Bigger dealerships stock parts. Dealers don’t share parts with one another. In other words but a Lexus. This Land Rover dealership sold me 2 since this purchase.

worst experience buying a new car I have ever had canceled my first order then tried to charge me $20k over sticker after waiting 14 months for the replacement car once it arrived

The dealership has had my vehicle for 7 days and just today when I called they asked for details of what the issues are. I filled out details of the issues on their emailed form that they apparently haven't read. No updates, no loaner , no information , no call back and not ETA on when the work will be completed. They also failed to see that this is the second time my vehicle has been in the shop for this same exact reasons. (grinding noise when turning the wheel & seats not folding down on 2nd row drivers side and seat folding down on it's own when opening car door on 2nd row passenger side.)

My name is Shenita. My sales person at Checkered Flag Range Rover was MIKA IIDA. She is one of the best sales persons I’ve worked with ever!!! Her personality is very beautiful.. She’s a wonderful listener, she’s highly intelligent, shes a hard worker, snd she’s very thoughtful, And she always aims to please her customer. She wrote out the red carpet for me and she treated me like royalty. Her patients impressive errands got me into my ultimate dream vehicle; a Range Rover HSE-supercharged. She surprised me by presenting my beautiful vehicle as a wrapped gift with a bow. She presented me with flowers and a beautiful card. I spoke with her immediate manager and the GM and explained to them how please I am with her. I will continue to make purchases directly from her. She deserves a huge pay raise from Checkered Flag”s corporate officeShe presented me with flowers and a beautiful card. She cares about her customers and her concerns for your needs are very genuine and sincere. Mika U Are the BEST. I pray that God continues to bless you and make all of your dreams come true the same way he use you to make my dream come true!!!! ❤️🙏😘🥰

No a good place to take you car for service. Not even an oil change.. They did not do something and my car began to knock and give me some real issues that frighten me. Took it back no one will answer me or call me back as my vehicle has been sitting for 5 days.

Totally incompetent back office. Doesn't know how to deal with out of state transactions