Ciocca Chevrolet of Princeton

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Reviews

3.7
(32 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great dealership

Very friendly and knowledgeable staff, comfortable waiting area.

Dealer response

Thank you for the great review, Jeffrey! Please contact us if there is anything else we can do for you!

5.0

2013 equinox

Just love these guys. Purchased my car nearly tens years ago from them and they?re the only ones who touch it. And I live nearly an hour away. Recommend this service shop

Dealer response

Mary, thank you for the fantastic review! We are very happy to hear we could provide a great experience for you. Have a wonderful day and we look forward to seeing you again at Ciocca Chevrolet of Princeton.

1.0

poor slow process that was inefficient and painful

If you want to be dragged through a process and jerked around for a couple hours then this is the dealership for you....never going back

Dealer response

We apologize for your experience with our dealership. Customer service is our top priority, and we'd like to correct this issue for you. Please feel free to contact one of our managers so they can help you with this matter. We appreciate your feedback.

1.0

Please GO HERE IF YOU WANT TO BE LIED TOO.

IF YOU CAN GO ANYWHERE ELSE PLEASE DO NOT GO HERE. I’m writing this review to warn anyone who are first time car buyers, young women and anyone who just doesn’t know a lot about dealerships. This place is a joke, I came here to finance my first car and walked out the lot with my car after being approved. A week after receiving my car I began receiving HARASSING phone calls from the dealership. Mostly by HANK KAUFMANN THE FINANCE MANAGER. They began expressing issues they did not SPECIFY before I signed my contract and left with my car, I still complied and gave them everything they asked for. Over the course of 4 weeks they harassed me repeatedly, LIED BLATANTLY for 4 weeks about a variety of issues including my financing. They told me I was financed through GM financial for 4 weeks when in reality I NEVER HAD A LOAN THROUGH GM. Now it makes since they completely messed up on there end and now we’re harassing me about it. HANK K still continued to lie RAN MY CREDIT MULTIPLE TIMES A MONTH AFTER I HAD THE CAR WITHOUT MY PERMISSION OR WITHOUT EVEN ACKNOWLEDGING ME. Very illegal and even preceded to lie about paper work I had to sign when in reality there was no paperwork they just wanted me to come to the dealership so they can FORCE me to bring the car back. The amount of emotional distress this place has caused me is RIDICULOUS and not okay. They assume I will just let them get away with this and continue MANIPULATING and lying to customers just to get there commission they don’t care what they have to do or say. They lied for a whole 4 weeks straight . PLEASE if you can go anywhere DO NOT GO HERE THEY DONT DESERVE YOUR MONEY NOR YOUR TIME.

Dealer response

AW, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (609) 323-2200 and speak to one of our managers so they can assist you. We appreciate your feedback.

1.0

Bad experience

Received an undetailed car, very unclear sales process with no good explanation of where discounts went until I received quote for payoff after lease and realized no discounts were really given

Dealer response

We apologize for your experience with us, JOHN. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (609) 323-2200 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

5.0

Most Helpful Staff

The car buying process was so efficient I bought 2 cars from Zach!!! He helped me get everything I wanted in the cars and made the experience as a whole a delight!

Dealer response

Thank you so much for the wonderful review, Victoria! Our team really appreciate it! Let us know if we can help with anything else!

5.0

Great experience

Our sales consultant, Andrew Michaels, has as been very knowledgeable and helpful. Currently purchasing our second vehicle from Ciocca Chevrolet of Princeton, and would certainly recommend them to everyone. If you're in the market for a new vehicle, stop by Ciocca for a great, hassle free experience.

Dealer response

We're so glad to hear it! Thank you for the great review, Todd! We're always here to help if anything else comes up!

5.0

Absolutely perfect sales experience!!!!!!

People, service, quality, integrity, respect. These are the five pillars of excellence, these are the five pillars that defines ciocca. At Ciocca Dealership I did not just buy a car, I bought an experience. From the first time that I stepped into the dealerships, like Aladdin I knew that I was in a whole new world. They treated me with integrity and most importantly respect. From the time that I entered into the dealership to the time I left my time was respected. The manager Chris Fernandez cut right to the chase and offered me a no hassle deal. The other dealerships that I have been to tried to scam me but not Mr.Fernandez. Mr. Fernandez offered me a great deal on my vehicle and he made sure that I was well taken care of. The entire dealership was clean and all of the staff was attentive. The finance manager Hank Kauffman took extra care of me and made sure that everything was explained in great detail. I give credit to Mr.Jimenez the general manager for having such a great team at Ciocca dealerships. Before I left the dealership Mr.Jimenez came out and personally made sure that I was well taken care of. In all of my years of purchasing vehicles I have never experienced such great service. If you want a great experience in your car buying process just go and ask for Chris Fernandez and he will take care of you.

Dealer response

Thank you so much for the wonderful review, Jeffton! Our team really appreciate it! Let us know if we can help with anything else!

5.0

Breath of Fresh Air

I never thought that I would have such a pleasant experience buying a car. I have had many bad experiences in the past but if I could give this dealer a 10 star out of 5 I would. My salesman Zack listened to me and pulled up the PERFECT car. There was no need to see another vehicle after that because it had everything my wife and I told him I needed. Every Chevy my family buys will be from Ciocca going forward.

Dealer response

Thank you so much for the great review, Harry! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

5.0

Great Experience

Greatest Shopping Experience I have had! Made the whole process simple and were upfront about everything! My salesman Zac knew everything about the vehicle and made sure I was more than happy and comfortable with the vehicle he had recommended to me.

Dealer response

We're so glad to hear it! Thank you for the great review, Sarah! We're always here to help if anything else comes up!

Read all 32 reviews