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It was a pleasure working with Dave for my cars service. He explained everything to me and called me to get ok before extra work was done. He was very... understanding about needing transportation to work. He provided me with shuttle service with Milton who was also a very kind man. Then when extra time was needed for parts, he provided a rental car. I was completely satisfied with my experience!! I appreciate the entire team !! thank you, Kristine Gresko
Thank you, Kristine, for writing us such a great review! We're very happy to hear that the whole team could make your experience with us a great one. ...If there's anything else we can do, please don't hesitate to contact us!
Graham and Kate greeted me promptly upon my arrival and made sure my issues were not only acknowledged but addressed. Thank you for the refreshingly positive... experience!
Thank you, Zillon, for writing us a review! We're very happy to hear that Graham and Kate could provide you with a great experience. Please let us kno...w if we can be of service for anything else!
I had been working with another Chevrolet dealership in the area. Unfortunately their extreme lack of customer service, respect for customers and willingness... to make changes made me have to find a better place to take my business Well, I???m happy to report I found one. Graham (the service tech) was great. I appreciated his attention to detail and thoroughness. Also, I felt he listened to what I had to say, let me know he heard me then dealt with the issue or made note of it. Then everything was actually done. It feels like fresh air to me, but I guess great customer service is just par for the course at Ciocca. It was my second experience, both were great. Now, I finally have the Chevy dealership I???ve been looking for.
We're very happy to have you as part of the family, JOSEPHDGOSS67! Thank you for taking the time to write us such a great review! We do strive to prov...ide every customer with an exceptional experience, no matter what the reason for their visit, and we're glad Graham could deliver for you. We look forward to serving you next time!
We purchased our surbaban at Ciocca Chevrolet. The rep, Brendan was fantastic. We had picked out a suburban that we wanted, but the day we got to the... dealership to finalize our purchase, Brendan showed us another suburban that we fell in love with straight away. There is also a very welcoming atmosphere created by the owner and some wonderful family events for new Chevrolet owners. We had an issue during our first service visit but found that the responsiveness and empathy from service rep could have been better. However, our concerns were addressed promptly by Brendan and the Owner. Very satisfied.
Jennionie, thank you for writing us a review! We're very glad to hear that Brendan could provide you with a great car buying experience. If you have a...ny other concerns regarding your service visit, please feel free to call our dealership at (609) 323-2200 and speak to general manager Bryan Zanolini. Thank you again for your feedback!
every person that i had contact with was very professional. from the time that i came in to the time that i completed the billing and payment everyone... was great.
We're very glad to hear it, RTSBIRDIE! Thanks! We strive to provide every customer with a great experience no matter what the purpose of their visit. ...Let us know if we can be of service for anything else!
Purpose of visit was to have first service completed on a new vehicle. Graham was friendly and listened to minor issues I had and researched and will... address them in the near future. Provided a loaner vehicle and performed first service with no issues or charges
MDENNO, we're very glad to hear that Graham could make your service visit with us as easy as possible and get you back on the road. Thank you for taki...ng time to write us a review! We look forward to seeing you at your next visit!
My 7500 mile service for a Bolt. Took less time than I expected. Got some information about battery maintenance. Had Bolt for 1 1/2 years with all problems... taken care of.
Great, mbenders! We're glad to hear it! Thanks for taking time to write us a review. We look forward to seeing you next time!
My tire pressure warning light went on while driving. I went to Ciocca Chevrolet with out an appointment. The service employee was helpful and friendly,... My tire needed to be replaced. They replaced my tire in a short amount of time and at a reasonable price. All the staff seemed helpful and friendly.
LUCIANO965, we're very glad we could get your vehicle back up and running. Thank you for taking the time to write us a review! Let us know if we can h...elp with anything else!
Great friendly people who are helpful and very understanding of your time and needs. My car had an engine light on and is very old but the employees... took there time to determined what needed to be done.
We're glad we could take care of everything for you, agaugust1987! Thank you for taking time to write us a review. Let us know if we can be of service... for anything else!
Making an appointment was quick and easy. The staff was efficient and courteous. Upon arrival at the facility my vehicle was checked and promptly registered... for service. Arrangement for transportation was set up and refreshments were available in the waiting area. The service personnel were responsive and kept me apprised of the progress on my vehicle. My vehicle was ready ahead of schedule and transportation back to the dealership was prompt. All in all the experience was quite pleasant despite the fact that it COST MONEY. LOL
RWHITE06, we're very glad to hear that you were satisfied with your overall experience at our dealership. If you'd like to discuss your concerns furth...er, please call us at (609) 323-2200 and speak to general manager Bryan Zanolini. Thank you very much for taking time to write us a review.