Lexus of Orlando

Nick Archibald is AMAZING! Top notch service hands down. I'd recently purchase a pre-owned Lexus from a used dealership and wanted to get an inspection... on it. Nick was very thorough and even went above & beyond by advising about the existing battery and replaced it based on the warranty still in place on the vehicle. Unbeknownst to me, I didn't know tit was even covered! He had my car detailed and I promise, the car looks like it had been on Lexus of Orlando's lot..lol! I now own 2 Lexus vehicles and feel confident that Nick will have my vehicles well maintained on my behalf!

Great service and follow up in a timely manner. Very professional and as expected repair was performed as promised and my car was ready in time as originally... stated to me.

excellent service. Nicholas was great help. I needed to travel overseas on November 17 and as promised he did finish my car by the 17th noon.

Thanks to Bryan Fippinger, a service consultant, for an excellent service. He went above and beyond to solve basic issue for oil filter issue. Because... of employees like him, we come back to Lexus dealership.

This dealership made car buying easy. No hassles and no headaches. we especially liked not being pressured. Brian, Sean and Melissa were terrific. The... facilities were beautiful. We worked with Sean but did not see his name below. We would give him five stars also.

Nic was pleasant and explained what was being done and kept me informed on progress. I've been coming to this dealership for service since it opened... and have always been impressed with your employees

We experienced a sincere, let us answer all your questions, no pressure, we are here to serve you atmosphere from the sales and finance staff. They were... there to make sure we found the vehicle that would meet our needs and budget. It was the best car dealer purchasing experience we have ever had in all our years of purchasing a vehicle. We feel like we have a new set of friends to help us with our car needs and service. Waleed was our sales specialist and he did an excellent job of making sure all our questions and selection of a RX 350 was addressed to our satisfaction.

Joshua is a rockstar when it comes to customer service. He only cares about two things: getting problems fixed and ensuring 110% customer satisfaction.... He is the friendliest of the friendly and the most helpful of the helpful. Great guy!

I???m so disappointed in my experience here. My husband and I have been trying to purchase a vehicle from this dealer only to travel hours to get turn... away with the I???ll call you back and just go home and enjoy your Saturday. By the way never received a call left several messages had my credit pulled still no one has called or even tried to email. The same car has been sitting on the lot for sale for over 3 weeks. I???ve always bragged about my experience with Lexus but this dealer has changed my attitude towards them forever. The sad part is they don???t even care how they disappoint their customers. The sales lady was by far the worst I ever seen and so was the sales manager I???ve never in my life been treated that way by a dealer but I guess it???s a first time for everything.

Thank you very much for the excellent service and especially Joshua Montgomery! He is professional, knowledgeable, Great customer service and he is an... asset to your company!