Yaklin Ford

2.9
(67 reviews)

Reviews

2.9
(67 reviews)

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5.0

Buying a new vehicle is always a trying experience.

Buying a new vehicle is always a trying experience. But, after buying my third vehicle from Yaklin Ford I can say that these folks always get me out the door with a smile and a new vehicle. As a retired business man I can certainly attest to the value of a good team. Joseph, David and Bernie helped me through the intimidating auto buying process with clear explanations of each step and a good outcome.

5.0

Buying a new vehicle is always a trying experience.

Buying a new vehicle is always a trying experience. But, after buying my third vehicle from Yaklin Ford I can say that these folks always get me out the door with a smile and a new vehicle. As a retired business man I can certainly attest to the value of a good team. Joseph, David and Bernie helped me through the intimidating auto buying process with clear explanations of each step and a good outcome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Dishonest- Yaklin is perpetuating the adage that you

Dishonest- Yaklin is perpetuating the adage that you can’t trust a used car salesperson. Online, I recently found a reasonably priced 2022 Subaru Outback at their dealership with a little over 20k miles. Because the dealership was about 150 miles from my home, I had to rely on what I was being told by my sales associate (Saleen) and via the pictures provided. I asked repeatedly if there was anything of significance that I needed be made aware of in regards to the condition of the vehicle (i.e.- stains, rips, dents, dings, etc.) before making the nearly three-hour trek to the dealership. Because the vehicle was only over a little more than a year old, I had fairly high expectations about it’s current condition. I asked if the vehicle had been smoked in as this was a deal breaker for me (as I am an ex-smoker and can no longer tolerate the smell of smoke). The sales associate assured me that the vehicle was in excellent shape and had not been smoked in. After hearing all of these positive reports, I scheduled to go to the dealership on a Friday to see the vehicle in person, take it for a test drive, and hopeful complete the purchase. I set out and arrived at the dealership a few hours later. I found the vehicle on the lot and began inspecting the vehicle’s exterior. I noticed the lower plastic molding on the passenger’s side was falling off. I then opened up the vehicle’s tailgate and was immediately hit with the pungent smell of lingering cigarette smoke. My initial sales associate (Saleen) was not present so I was greeted by a new sales associate (Joseph). I expressed to Joseph that I was not happy as I had been told this was a non-smoker’s vehicle. Joseph confirmed that the prior owner, Barb (apparently he knew her), had in fact been a smoker. Then he had the audacity to tell me that although Barb was a smoker, she never smoked inside the vehicle. He stated that she always stopped the vehicle and got out to have her smoke. He stated that the smell in the vehicle was from smoke that had drifted into the vehicle while Barb was smoking outside the vehicle. I couldn’t even believe that he was trying to pass this terrible lie off as fact. I actually wondered if he knew how preposterous this sounded as he was speaking it. I then opened the driver’s side door and found a burn mark on the interior door trim. When confronted with this evidence, Joseph just shrugged his shoulders and tried to redirect the conversation by explaining that they have a process at the dealership that can remove the smoke smell from a vehicle. He advised that their techs have just been too busy to complete the “smoke smell removal” from this vehicle and that it would take about ½ a day to complete. I was frustrated at this statement as the dealership had known for days that I was coming to inspect/purchase this vehicle. At this point, I had already lost all confidence in the integrity of this dealership and it’s sales associates. I can’t comment on the auto repair shop or the new car dealership but I would strongly encourage anyone considering a vehicle purchase from the Yaklin used car dealership to reconsider. Yaklin has dishonest sales associates, buyer beware!

1.0

Dishonest- Yaklin is perpetuating the adage that you

Dishonest- Yaklin is perpetuating the adage that you can’t trust a used car salesperson. Online, I recently found a reasonably priced 2022 Subaru Outback at their dealership with a little over 20k miles. Because the dealership was about 150 miles from my home, I had to rely on what I was being told by my sales associate (Saleen) and via the pictures provided. I asked repeatedly if there was anything of significance that I needed be made aware of in regards to the condition of the vehicle (i.e.- stains, rips, dents, dings, etc.) before making the nearly three-hour trek to the dealership. Because the vehicle was only over a little more than a year old, I had fairly high expectations about it’s current condition. I asked if the vehicle had been smoked in as this was a deal breaker for me (as I am an ex-smoker and can no longer tolerate the smell of smoke). The sales associate assured me that the vehicle was in excellent shape and had not been smoked in. After hearing all of these positive reports, I scheduled to go to the dealership on a Friday to see the vehicle in person, take it for a test drive, and hopeful complete the purchase. I set out and arrived at the dealership a few hours later. I found the vehicle on the lot and began inspecting the vehicle’s exterior. I noticed the lower plastic molding on the passenger’s side was falling off. I then opened up the vehicle’s tailgate and was immediately hit with the pungent smell of lingering cigarette smoke. My initial sales associate (Saleen) was not present so I was greeted by a new sales associate (Joseph). I expressed to Joseph that I was not happy as I had been told this was a non-smoker’s vehicle. Joseph confirmed that the prior owner, Barb (apparently he knew her), had in fact been a smoker. Then he had the audacity to tell me that although Barb was a smoker, she never smoked inside the vehicle. He stated that she always stopped the vehicle and got out to have her smoke. He stated that the smell in the vehicle was from smoke that had drifted into the vehicle while Barb was smoking outside the vehicle. I couldn’t even believe that he was trying to pass this terrible lie off as fact. I actually wondered if he knew how preposterous this sounded as he was speaking it. I then opened the driver’s side door and found a burn mark on the interior door trim. When confronted with this evidence, Joseph just shrugged his shoulders and tried to redirect the conversation by explaining that they have a process at the dealership that can remove the smoke smell from a vehicle. He advised that their techs have just been too busy to complete the “smoke smell removal” from this vehicle and that it would take about ½ a day to complete. I was frustrated at this statement as the dealership had known for days that I was coming to inspect/purchase this vehicle. At this point, I had already lost all confidence in the integrity of this dealership and it’s sales associates. I can’t comment on the auto repair shop or the new car dealership but I would strongly encourage anyone considering a vehicle purchase from the Yaklin used car dealership to reconsider. Yaklin has dishonest sales associates, buyer beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Made an appointment for 9/1/23 to have a 2011 Ford Fiesta

Made an appointment for 9/1/23 to have a 2011 Ford Fiesta Inspected and for a Customer Satisfaction Program 14M02 Letter concerning an issue I was having with the transmission. Dropped the car off as scheduled. James Fisher was the Service Advisor who immediately challenged my CSP 14M02 Letter, by stating the car was out of the extended warranty period identified on the letter, but he didn't read the letter through before making that statement. I should have seen the red flag that raised because he said they had to put it on the computer and there would be a $175.00 charge for that if it didn't check out. The only delay he mentioned was it was labor day weekend. Which was understandable. I waited until late afternoon on 9/6/23, as I had not heard anything from him. When I called it took forever to find out that the transmission service tech was working on several other cars in front of mine and that the car had not been touched. I did not receive any communication as to the status. no concern as to when I needed the car back. My question is why make an appointment to have your vehicle sit for days with no explanation as to why. I picked my car up on 9/7/23, the next day and will find a dealer that has a good customer service department that knows how to communicate. I have no plans of ever using this dealership again and would not recommend it to anyone I care about.

1.0

Made an appointment for 9/1/23 to have a 2011 Ford Fiesta

Made an appointment for 9/1/23 to have a 2011 Ford Fiesta Inspected and for a Customer Satisfaction Program 14M02 Letter concerning an issue I was having with the transmission. Dropped the car off as scheduled. James Fisher was the Service Advisor who immediately challenged my CSP 14M02 Letter, by stating the car was out of the extended warranty period identified on the letter, but he didn't read the letter through before making that statement. I should have seen the red flag that raised because he said they had to put it on the computer and there would be a $175.00 charge for that if it didn't check out. The only delay he mentioned was it was labor day weekend. Which was understandable. I waited until late afternoon on 9/6/23, as I had not heard anything from him. When I called it took forever to find out that the transmission service tech was working on several other cars in front of mine and that the car had not been touched. I did not receive any communication as to the status. no concern as to when I needed the car back. My question is why make an appointment to have your vehicle sit for days with no explanation as to why. I picked my car up on 9/7/23, the next day and will find a dealer that has a good customer service department that knows how to communicate. I have no plans of ever using this dealership again and would not recommend it to anyone I care about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Purchasing a new F150.

Purchasing a new F150. Test drove two. Traded in a Chevy. Knowledgeable sales person. Very nice experience.

5.0

Purchasing a new F150.

Purchasing a new F150. Test drove two. Traded in a Chevy. Knowledgeable sales person. Very nice experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

The Very Best!!

I bought a used 2018 Nissan Frontier last month and I'll be honest, when I went to Yaklin Ford I didn't expect to purchase a vehicle that very day. The attentive customer service I received, however, was top notch and the folks down there made me a deal I couldn't pass up. Saleen's and Stephen's expertise was outstanding and the process went so smoothly that I couldn't have asked for a better experience. I will gladly recommend them to my friends and family in the future!!

5.0

The Very Best!!

I bought a used 2018 Nissan Frontier last month and I'll be honest, when I went to Yaklin Ford I didn't expect to purchase a vehicle that very day. The attentive customer service I received, however, was top notch and the folks down there made me a deal I couldn't pass up. Saleen's and Stephen's expertise was outstanding and the process went so smoothly that I couldn't have asked for a better experience. I will gladly recommend them to my friends and family in the future!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

WORST EXPERIENCE EVER!

WORST EXPERIENCE EVER!! Don’t take your car here or buy one! 4000 dollars later my car broke down (it’s a 2020) that was purchased from them on the side of the freeway for them to tell me Aw man sorry about that!!

1.0

WORST EXPERIENCE EVER!

WORST EXPERIENCE EVER!! Don’t take your car here or buy one! 4000 dollars later my car broke down (it’s a 2020) that was purchased from them on the side of the freeway for them to tell me Aw man sorry about that!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Doesn’t honor warranty

So bought Ford Motorcraft Batteries last year in September, both went bad. Both have 36 month free replacement but Yaklin Ford won’t warranty without a paper copy of receipt. Even though both were purchased at the dealer. Last time I buy anything from Yaklin.

1.0

Doesn’t honor warranty

So bought Ford Motorcraft Batteries last year in September, both went bad. Both have 36 month free replacement but Yaklin Ford won’t warranty without a paper copy of receipt. Even though both were purchased at the dealer. Last time I buy anything from Yaklin.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

This has got to be the worst service department around!

This has got to be the worst service department around! Dealt with them for almost a year on one problem. Went through 2 service managers and numerous counter help. Turn around rate there is high. My one problem they turned into several problems. In the end I left there with torn up interior and they claimed it wasn’t them. And would not fix what they messed up!! I have bought many vehicles from them, but never again……

1.0

This has got to be the worst service department around!

This has got to be the worst service department around! Dealt with them for almost a year on one problem. Went through 2 service managers and numerous counter help. Turn around rate there is high. My one problem they turned into several problems. In the end I left there with torn up interior and they claimed it wasn’t them. And would not fix what they messed up!! I have bought many vehicles from them, but never again……

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

I’ve been here since last April.

I’ve been here since last April. This dealership has a good sale’s team that know their product, along with the process and are honest. I’m am glad to call this my home.

5.0

I’ve been here since last April.

I’ve been here since last April. This dealership has a good sale’s team that know their product, along with the process and are honest. I’m am glad to call this my home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

On a trip down to Freeport, Tx, my engine light came on...

On a trip down to Freeport, Tx, my engine light came on and I took my vehicle to Yaklin Ford. They advised that my computer was throwing a code showing that there was a Technical Service Bulletin (TSB) that required a program update of of one of the computer modules. Yaklin advised it would cost $300. So, I was already there and figured that was probably the going price, even though it seemed pretty high. A few days later I decided to call two other ford dealers and asked them what the total cost would be to fix the TSB issue. They both advised it would be $100 total. Yaklin Ford clearly ripped me off!

1.0

On a trip down to Freeport, Tx, my engine light came on...

On a trip down to Freeport, Tx, my engine light came on and I took my vehicle to Yaklin Ford. They advised that my computer was throwing a code showing that there was a Technical Service Bulletin (TSB) that required a program update of of one of the computer modules. Yaklin advised it would cost $300. So, I was already there and figured that was probably the going price, even though it seemed pretty high. A few days later I decided to call two other ford dealers and asked them what the total cost would be to fix the TSB issue. They both advised it would be $100 total. Yaklin Ford clearly ripped me off!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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