Read reviews that mention:
Service dept refused to rotate tires because they were over 6 yrs old. (they were 7yrs old and in perfect condition in every way.) They used this 6 yr... old ploy to try to sell me a new set of tires.
I made an appointment for service on my Explorer and my car was taken in for the appointment right in time. The job was done well and even had a great... conversation with Clint.
Great service. Would definitely recommend to a friend.
Kaegan, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thanks again for the recommendation, and... have an amazing day!
Service Advisor Clint is awesome! Quick check-in and quick service.
Very nice to have the Truck in and put in a timely fashion. Used my Ford Pass to pay for it also helped.
Hi Larry, our Staff works hard to go the extra-mile for our valued guests! We hope you continue to choose Yaklin Ford for all your vehicle needs! Take... care!
After buying a used vehicle at Yaklin I was sold a Master Tech Paint/Upholstery protection plan. It was explained to me that Yaklin would clay bar the... vehicle and apply a product to the paint to re-seal the paint for protection. I was asked to call in advance and schedule an appointment. Due to the fact that I had purchased two protection plans for two separate vehicles I called several days in advance and scheduled a day off work to get the work done. I showed up before 10 am for the 10 am appointment and was told that they would take one vehicle at a time and that it would take no more than two hours per vehicle. Five hours later I was still waiting for the first vehicle to be done and was told that the second vehicle had not been addressed yet. Not happy but I was willing to continue to wait due to the fact we live an hour and a half away from the dealership. About a half hour later the first vehicle is brought to us. The detailer had missed several places on the outside and had not done the carpet very well. I brought this to the attention to the salesman and he agreed and returned the vehicle to the detail shop. About 45 minutes later the first vehicle was brought back and I was satisfied. My wife left in this vehicle and I waited for the second vehicle. The second vehicle only took about 45 minutes to complete and it was brought around. Needless to say it was not done right. I brought the poor workmanship to the attention of the salesman and he went to the detail shop and brought back a spray bottle and a rag. The salesman started wiping down the vehicle using whatever was in the spray bottle. I advised the salesman that the detail shop was one of the worst I have ever experienced. I got no response. I told the salesman that I was tired of waiting and needed to get on the road. I was told that if I had any other problems I needed to get it done now or forever hold my peace. I spent over $1,800.00 dollars for two $100.00 dollar detail jobs. Not at all happy. The initial buying experience was good. The follow up was terrible as I felt like they had my money so they just wanted us to get down the road. I arrived at the dealership at 950 am and departed at 430 pm. Long day and all I got in exchange was shoddy workmanship.
Jerry, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that... we failed to provide you with the quality service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (979) 265-4224 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Very knowledgeable sales person that was easy to work with.
Luke, we're happy to hear you had a positive experience with our team! We hope you continue to choose Yaklin Ford for all your vehicle needs! Take car...e!
Our experience was easy and straight forward. Our sales person Mike Hovan was very helpful. Candice Fisher the internet sales employee was very friendly... and assisted us in finding a sales person. The Owner Mr. Yaklin was very kind and helpful as well. This experience overall was awesome, we absolutely hate going to car dealerships but his was an in and out positive experience.
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Yaklin Ford! If you ever need anything else from u...s, please feel free to give us a call or stop by. Have a great day!
Hands down the best truck buying experience I?ve ever had! Everybody there was super nice and treated me like I was family! Mike went above and beyond... to get me in a new truck as quick as possible! I couldn?t thank them enough!
Hunter, we are so pleased you enjoyed your visit to Yaklin Ford! We're glad to hear we delivered such a great experience. If there's anything further ...we can do for you, we are happy to help!
Mike was very knowledgeable and friendly. Great customer service. Highly recommended.
Brooke, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! ...Safe travels!