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After buying a used vehicle at Yaklin I was sold a Master Tech Paint/Upholstery protection plan. It was explained to me that Yaklin would clay bar the... vehicle and apply a product to the paint to re-seal the paint for protection. I was asked to call in advance and schedule an appointment. Due to the fact that I had purchased two protection plans for two separate vehicles I called several days in advance and scheduled a day off work to get the work done. I showed up before 10 am for the 10 am appointment and was told that they would take one vehicle at a time and that it would take no more than two hours per vehicle. Five hours later I was still waiting for the first vehicle to be done and was told that the second vehicle had not been addressed yet. Not happy but I was willing to continue to wait due to the fact we live an hour and a half away from the dealership. About a half hour later the first vehicle is brought to us. The detailer had missed several places on the outside and had not done the carpet very well. I brought this to the attention to the salesman and he agreed and returned the vehicle to the detail shop. About 45 minutes later the first vehicle was brought back and I was satisfied. My wife left in this vehicle and I waited for the second vehicle. The second vehicle only took about 45 minutes to complete and it was brought around. Needless to say it was not done right. I brought the poor workmanship to the attention of the salesman and he went to the detail shop and brought back a spray bottle and a rag. The salesman started wiping down the vehicle using whatever was in the spray bottle. I advised the salesman that the detail shop was one of the worst I have ever experienced. I got no response. I told the salesman that I was tired of waiting and needed to get on the road. I was told that if I had any other problems I needed to get it done now or forever hold my peace. I spent over $1,800.00 dollars for two $100.00 dollar detail jobs. Not at all happy. The initial buying experience was good. The follow up was terrible as I felt like they had my money so they just wanted us to get down the road. I arrived at the dealership at 950 am and departed at 430 pm. Long day and all I got in exchange was shoddy workmanship.
Jerry, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that... we failed to provide you with the quality service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (979) 265-4224 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Very knowledgeable sales person that was easy to work with.
Luke, we're happy to hear you had a positive experience with our team! We hope you continue to choose Yaklin Ford for all your vehicle needs! Take car...e!
Our experience was easy and straight forward. Our sales person Mike Hovan was very helpful. Candice Fisher the internet sales employee was very friendly... and assisted us in finding a sales person. The Owner Mr. Yaklin was very kind and helpful as well. This experience overall was awesome, we absolutely hate going to car dealerships but his was an in and out positive experience.
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Yaklin Ford! If you ever need anything else from u...s, please feel free to give us a call or stop by. Have a great day!
Hands down the best truck buying experience I?ve ever had! Everybody there was super nice and treated me like I was family! Mike went above and beyond... to get me in a new truck as quick as possible! I couldn?t thank them enough!
Hunter, we are so pleased you enjoyed your visit to Yaklin Ford! We're glad to hear we delivered such a great experience. If there's anything further ...we can do for you, we are happy to help!
Mike was very knowledgeable and friendly. Great customer service. Highly recommended.
Brooke, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! ...Safe travels!
Buying a new car has never been easier. The service was great the people were friendly helpful and knowledgeable. I will definitely purchase from them... again. They went above and beyond to make sure Ihad everything I wanted and more in the vehicle I bought.
Constance, we set high expectations for ourselves so it?s gratifying to hear you had a great car buying experience with us! At Yaklin Ford, we value o...ur customers and we look forward to seeing you on your next visit. Take care!
I must say I wasn’t expecting to buy a brand new car. I figured that I wouldn’t be able too, because I had a budget and I was not going to deviate from... it. But Mr. Brodie and his amazing team at Yaklin worked hard and pulled out the red carpet for me. Did I mention I am a first time buyer. But they walked me through the process and they were able to put me into a car that I liked, that I wanted. There was not settling for the bare basics. I drove away with a brand new Ford Fusion . (In my budget!!!!!!!) I’m so excited and happy for my car and I’m thankful to the Brodie and his team at Yaklin for making this guy a proud Ford owner. I will definitely recommend these guys to anyone. They are there to help and the aren’t afraid to answer tough questions. I feel that if I ever need help it’s just a phone call away. Thank you again guys.
Matt, congratulations on your brand new Fusion! It is great to hear that we were able to go above and beyond your expectations and really help you out.... If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
I got my serviced here and they did a repair and damaged another piece on the car that they didn not tell me. I took it back and they promissed a repair... with a new item. Two weeks later i finally take it in for the fix and they did not fix it the way they told me. They rigged the fix. Be carefull with them when you take your car in for service.
Ramiro, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us... a call at (979) 265-4224 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
My wife took the car for maintenance, in the previous review I didn't color the rate and was with a one, but should be a 5. My wife was very happy with... the service and attention. I appreciate the Ford Yaklin representative that call me for clarification, I am updating the review.
Hello Amilcar, we are happy we could make your experience a positive one! We do also appreciate you taking the time to update your review! Please let ...us know if there is ever anything else we can do for you.
Great salesmen. Best experience I’ve ever had buying my car. The paint shop did a great job repairing the damage done by the wind to my new car. Thanks... Yaklin Ford for great prices and an even greater repair shop. I can’t even tell the dent was there.