Shift Automotive Group

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 14, 2019

    I bought a car for straight up cash 3 MONTHS ago I live in a different state so they have to send the title to my dmv before I can get any tags my dealership... tags have been expired the first time I called he said they were waiting on my dmv to send them a dollar amount of what they were gonna cost the second time they said they were waiting on me to fax my insurance they never once called and told me any of this I had to call them unprofessional to say the least! In the mean time I have 3 kids I have to take to school this being my ONLY car I have to worry about it getting impounded every time I drive it meanwhile they just keep giving me the run around if you are from out of town don’t waste your time! Because they are out just to make a dollar and don’t give a crap about customer service and the title clerk makes up her own hours she comes and goes as she pleases and you can never contact her.

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    April 6, 2019

    We stopped in today to check out a Lexus LX470. The paint was in poor condition (fading, peeling clear coat, and obvious over-spray from a low quality... re-paint). The paint wasn't the biggest concern. While checking out the back of the car, I noticed that the tow hitch did not look right. Upon closer inspection, the hitch was clearly rusting through, and had been crudely painted (to hide the rust). This was a clear sign that this was a northern car, and that the rest of the chassis was likely as bad. I then looked under the front end of the vehicle, and sure enough, the frame is severely rusted. As with the hitch, someone had sprayed everything black, but it was obvious that they hadn't properly abated the rust before painting (patching the severely damaged areas, and treating the rest with a product such as POR15). The rusted metal of the frame was crumbling in my hand with with minimal pressure. Keep in mind that I only looked under the front, and did not see the areas that tend to be the most rust prone (where the wheels are throwing salt and moisture on frame). I'm sure it's an absolute mess, and a safety hazard. This particular vehicle has a fully boxed frame, and once salt and moisture penetrate one area, it's pretty much a goner at that point. The real kicker to this is that the salesman that came out said it was a 1 owner car. The Autocheck report (that's linked on their own website) shows it as having 5 owners!!! And yes, it's lived nearly the entirety of its life in New York state (explaining the rust). This particular vehicle should only be sold for parts or repair, and not considered a safe, road worthy vehicle in this condition. Avoid this place!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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