Reviews
Write a reviewShift Automotive Group: Exceptional Service and Quality
Shift Automotive Group: Exceptional Service and Quality Vehicles I recently purchased a pre-owned H2T Hummer from Shift Automotive Group, and I couldn’t be happier with my experience. From start to finish, their team provided outstanding service. Wide Selection: Shift offers an impressive range of late-model, low-mileage vehicles. Whether you’re looking for a car, truck, or SUV, they’ve got you covered. Competitive Financing: They work with over 20 banks and credit unions, ensuring you get the best financing options available. Rigorous Inspection: Every vehicle undergoes a thorough inspection, giving you peace of mind about its quality. Friendly Staff: The staff at Shift Automotive Group is knowledgeable, friendly, and genuinely cares about helping you find the right vehicle. Google Reviews: With over 150 5-star Google reviews, it’s clear that other customers share my positive experience. If you’re in the Lubbock, Texas area, I highly recommend visiting Shift Automotive Group. Their commitment to customer satisfaction and quality vehicles sets them apart. Check out their inventory at Shift Automotive, and ROCK ON!
Shift Automotive Group: Exceptional Service and Quality
Shift Automotive Group: Exceptional Service and Quality Vehicles I recently purchased a pre-owned H2T Hummer from Shift Automotive Group, and I couldn’t be happier with my experience. From start to finish, their team provided outstanding service. Wide Selection: Shift offers an impressive range of late-model, low-mileage vehicles. Whether you’re looking for a car, truck, or SUV, they’ve got you covered. Competitive Financing: They work with over 20 banks and credit unions, ensuring you get the best financing options available. Rigorous Inspection: Every vehicle undergoes a thorough inspection, giving you peace of mind about its quality. Friendly Staff: The staff at Shift Automotive Group is knowledgeable, friendly, and genuinely cares about helping you find the right vehicle. Google Reviews: With over 150 5-star Google reviews, it’s clear that other customers share my positive experience. If you’re in the Lubbock, Texas area, I highly recommend visiting Shift Automotive Group. Their commitment to customer satisfaction and quality vehicles sets them apart. Check out their inventory at Shift Automotive, and ROCK ON!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
DON’T GO HERE
DO NOT GO HERE. I bought a car in whole here and THE CAR WAS UNUSABLE WITHIN 2 MONTHS. Gave a 3 month warranty that covered everything under the hood except anything electrical, which was the only thing wrong with the car. No previously reported issues on car facts but check engine light came on after a week of having and major issues that don’t just coincidentally. Took it into a shop and they said everything electrically is shot and now paying $1000 plus just to fix it. If you enjoy MALPRACTICE I’d advise you to go here. No compensation, help, or even care from their team and my issues. They dismissed it and said it’s my problem. They did not seem knowledgeable of their lot either. I bought a car In full only to find out as if the check engine light were turned off before it being sold and false reports of the car’s performance. I repeat.. DO NOT GO HERE!!
DON’T GO HERE
DO NOT GO HERE. I bought a car in whole here and THE CAR WAS UNUSABLE WITHIN 2 MONTHS. Gave a 3 month warranty that covered everything under the hood except anything electrical, which was the only thing wrong with the car. No previously reported issues on car facts but check engine light came on after a week of having and major issues that don’t just coincidentally. Took it into a shop and they said everything electrically is shot and now paying $1000 plus just to fix it. If you enjoy MALPRACTICE I’d advise you to go here. No compensation, help, or even care from their team and my issues. They dismissed it and said it’s my problem. They did not seem knowledgeable of their lot either. I bought a car In full only to find out as if the check engine light were turned off before it being sold and false reports of the car’s performance. I repeat.. DO NOT GO HERE!!
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
AVOID THIS PLACE
I bought a car for straight up cash 3 MONTHS ago I live in a different state so they have to send the title to my dmv before I can get any tags my dealership tags have been expired the first time I called he said they were waiting on my dmv to send them a dollar amount of what they were gonna cost the second time they said they were waiting on me to fax my insurance they never once called and told me any of this I had to call them unprofessional to say the least! In the mean time I have 3 kids I have to take to school this being my ONLY car I have to worry about it getting impounded every time I drive it meanwhile they just keep giving me the run around if you are from out of town don’t waste your time! Because they are out just to make a dollar and don’t give a crap about customer service and the title clerk makes up her own hours she comes and goes as she pleases and you can never contact her.
AVOID THIS PLACE
I bought a car for straight up cash 3 MONTHS ago I live in a different state so they have to send the title to my dmv before I can get any tags my dealership tags have been expired the first time I called he said they were waiting on my dmv to send them a dollar amount of what they were gonna cost the second time they said they were waiting on me to fax my insurance they never once called and told me any of this I had to call them unprofessional to say the least! In the mean time I have 3 kids I have to take to school this being my ONLY car I have to worry about it getting impounded every time I drive it meanwhile they just keep giving me the run around if you are from out of town don’t waste your time! Because they are out just to make a dollar and don’t give a crap about customer service and the title clerk makes up her own hours she comes and goes as she pleases and you can never contact her.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Avoid This Place!
We stopped in today to check out a Lexus LX470. The paint was in poor condition (fading, peeling clear coat, and obvious over-spray from a low quality re-paint). The paint wasn't the biggest concern. While checking out the back of the car, I noticed that the tow hitch did not look right. Upon closer inspection, the hitch was clearly rusting through, and had been crudely painted (to hide the rust). This was a clear sign that this was a northern car, and that the rest of the chassis was likely as bad. I then looked under the front end of the vehicle, and sure enough, the frame is severely rusted. As with the hitch, someone had sprayed everything black, but it was obvious that they hadn't properly abated the rust before painting (patching the severely damaged areas, and treating the rest with a product such as POR15). The rusted metal of the frame was crumbling in my hand with with minimal pressure. Keep in mind that I only looked under the front, and did not see the areas that tend to be the most rust prone (where the wheels are throwing salt and moisture on frame). I'm sure it's an absolute mess, and a safety hazard. This particular vehicle has a fully boxed frame, and once salt and moisture penetrate one area, it's pretty much a goner at that point. The real kicker to this is that the salesman that came out said it was a 1 owner car. The Autocheck report (that's linked on their own website) shows it as having 5 owners!!! And yes, it's lived nearly the entirety of its life in New York state (explaining the rust). This particular vehicle should only be sold for parts or repair, and not considered a safe, road worthy vehicle in this condition. Avoid this place!
Avoid This Place!
We stopped in today to check out a Lexus LX470. The paint was in poor condition (fading, peeling clear coat, and obvious over-spray from a low quality re-paint). The paint wasn't the biggest concern. While checking out the back of the car, I noticed that the tow hitch did not look right. Upon closer inspection, the hitch was clearly rusting through, and had been crudely painted (to hide the rust). This was a clear sign that this was a northern car, and that the rest of the chassis was likely as bad. I then looked under the front end of the vehicle, and sure enough, the frame is severely rusted. As with the hitch, someone had sprayed everything black, but it was obvious that they hadn't properly abated the rust before painting (patching the severely damaged areas, and treating the rest with a product such as POR15). The rusted metal of the frame was crumbling in my hand with with minimal pressure. Keep in mind that I only looked under the front, and did not see the areas that tend to be the most rust prone (where the wheels are throwing salt and moisture on frame). I'm sure it's an absolute mess, and a safety hazard. This particular vehicle has a fully boxed frame, and once salt and moisture penetrate one area, it's pretty much a goner at that point. The real kicker to this is that the salesman that came out said it was a 1 owner car. The Autocheck report (that's linked on their own website) shows it as having 5 owners!!! And yes, it's lived nearly the entirety of its life in New York state (explaining the rust). This particular vehicle should only be sold for parts or repair, and not considered a safe, road worthy vehicle in this condition. Avoid this place!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase