Jaguar Land Rover Manhattan

LEASED 2018 A RANGE ROVER EVOQUE IN JULY 2019 FROM JULY UNTL PRESENT THE CAR HAS BEEN IN AND OUT OF SERVICE. CAR WOULD NOT START ON APRIL 23RD 2020 ONCE... AGIAN THEY STILL HAVE THE CAR IN-SERVICE MAY 26TH2020 THEY LEASED ME A LEMON

I always wait for my car because I live so far. Karen and Ben helped me and my little one wanted to stay by Karen desk and she was so patient and didn't... mind the mess and noise he was making. It's also nice to see Ben is promoted to Service Manager

I leased 2020 Land rover discovery. it stopped in the middle of the road. not able to start again. They took the car to the dealership 4 days ago. I called... them so many times, no response in 3 days. Finally after 4 days i called and talked to customer service and Services department. They said they are still working on it and they couldn't find the issue. So no help, I have no car and they even don't know how long it will take them to fix it. I will not recommend to buy or lease Land rover.

We recently purchased a Range Rover Sport from this dealership. Our salesman was Wael Esawi. Wael was very professional and enjoyable to deal with. If... you are looking to purchase a Land Rover or a Jag, highly recommend you give Wael a call.

Wael Esawi went above and beyond to deliver what he promised. Honest and straightforward. This is my second car working with Wael and I recommend him to... my family and friends.

Thank you Sacha, for making the process as painless as possible, and for guiding me through the enhancements to the new Range Rover. This my fifth purchase... from this dealership.

ould give a minus 10 review if possible - worst possible service in the industry - i am sure that KIA has better service - i am going to make it my mission... to point out that all the positive reviews are fake reviews as nobody has reviewed anything other than JLR of Manhattan - changing ownership has changed nothing other than spending money on getting fake reviews – my Range Rover Supercharged has 53,012 miles and the engine died due to the timing belts being off and they wanted $38,305.95 to repair – when Land Rover asked why I did not bring it in for regular maintenance service at JLR Manhattan – I told them for the obvious reasons they have the worst possible service in the industry! Shame on you Land Rover and Shame on you JLR Manhattan. We will expose you for what you are worth.

I called to make an appt with another dealership and I was told a date after my warranty expired and I explained to them I needed help now and they told... me they would fit me in if it was an emergency. I called and Karen picked up and she asked me to come in the next morning and also informed me she can wait for me that same day if I made it before 6:30pm, she will waited for me. I was able to fix my car under warranty and she won a loyal customer out of me. She made me feel my situation mattered and she was willing to help me regardless........

I brought two cars from this location 2015 and 2018 , the sale person was great, but the financial service department was a joke, like I said I bought... my new Range Rover sports from September, 2018 , at same time I also purchased (prepaid maintenance plan) , two months later , because my personal issue , I trade my car, so in this case , I no longer need prepaid maintenance plan, so I came back to the store , to get my money back, at beginning financial advisor told me there are no problem, I will get my full refund back, but it’s took me almost 3 and half months to get my money back, and not even full refund, at this period I at least called 50 phone call, back and forth , I deal two different financial advisor, because first one quite a month ago, anyway every time I call, they seem very busy, I left several massage, still no answer, the reason I am so pissoff , this is just sample request, they took 3 months to fix , and not even fix right, I don’t think I will come back again . Other thing, my family did purchase another Range Rover at Glen Gove , Long Island NY , great service, much better experience then the Manhattan store.

We just picked up our brand new Land Rover from Robert Faraoni. We found the one we wanted online and called to get more information. Robert was extremely... helpful and responsive. We made him an offer and it was accepted. We didn't have to haggle or go back and forth for days. It was all ridiculously simple and smooth. We feel like we got an excellent deal which makes the whole thing even better. The paperwork was sent over quickly and the deal was done within a day or so. We flew to NYC to pick it up and it was exactly as described, no hidden surprises. Everything was ready to go. This was by far the most pleasant car buying experience we have ever had. We will definitely be back in the future. If you want a great deal and excellent service ask for Robert.