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Bought multiple times from USA KATY
Huge selection. Great staff. Easy and fast process. Our family has purchased multiple vehicles from USA Katy
I’d recommend this location Syed was very helpful and
I’d recommend this location Syed was very helpful and informative and got the deal done couldn’t be more appreciative
Manny was an absolute pleasure to work with!
Manny was an absolute pleasure to work with! He beat the CarMax offer on our car and had me in and out in 30 minutes with a zelle payment! Great guy, great conversation, dreamy beard! Would definitely do business again!
Had a great experience with Roger and the team at
Had a great experience with Roger and the team at Automation Ford. Whole process from finding options on vehicles that would suit my needs, financing, trade in and drive out was seamless and simple. Highly recommended!
I just sold my car here and they are truly the best!
I just sold my car here and they are truly the best! I was initially contacted by Chris shortly after appraising my car online. When I arrived Chris and his partner Manny helped me with everything. They had me paid in less than an hour and gave me a great offer on my car! Highly recommend them over CarMax. Thanks again!
if you’re looking for a vehicle ask for Summer in sales!
if you’re looking for a vehicle ask for Summer in sales! I would be glad to help you find the right vehicle that meets your needs. We have a huge selection of vehicles with great prices.
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
They were very fair with their offer and quick &
They were very fair with their offer and quick & professional in getting the transaction closed and payment made
Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent customer service with an outstanding team with
Excellent customer service with an outstanding team with selling my vehicle to AutoNation. Manny, Robert & Chris helped get me taken care of for an easy transaction. Autonation definitely beat the MAX
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Absolutely! Thanks again!” AutoNation Katy
Premium paid for car.
Premium paid for car. Purchase was agreed to on Holiday weekend and after hours. Bank was closed. $6k down payment. I then coordinated in network bank with AutoNation for remainder of loan. went back following week to drop off check and pick up car as agreed. AutoNation said that bank check (which was in their network, and they had all week to communicate with loan rep) would cause a 10-day delay in me being able to pick up the vehicle. I live approximately 50 miles away, so I had no intention to return 10 days later, so I asked the AutoNation rep to refund my deposit so that I could purchase a vehicle from somewhere else. Instead of refunding my deposit, they decide that the sale was more important. We were then asked to speak with the warranty department. We were offered an extended warranty for a cost of $3k+. We declined. Shortly after that, SURPRISE, since our financial institution is in network, they could offer that same extended warranty for about $2k. We declined that offer too. Once we were allowed to go to our newly purchased vehicle, were we informed that the vehicle only had 1 key fob instead of 2. We were also informed that AutoNation could have a replacement made for several hundred dollars more when this should have come with 2 key fobs. It was a last-minute way to make more money for the dealership. Then as we got into the car, we noticed that the car was not filled up. It only had 1/4 tank of gas. We were disappointed with our experience.
Hi Mark, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (832) 436-0605 so we can assist you further.
"AutoNation USA Katy responded PUBLICLY on 1/20/23 7:01 AM Hi Mark, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (832) 436-0605 so we can assist you further." The above comment is a joke, right?
Really great service everyone is helpful and super
Really great service everyone is helpful and super friendly!! They help you as much as they can and they make sure you leave happy from this place.
Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!