Arlington Auto Group

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
21 lifetime reviews.

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  • 1.0 out of 5
    March 22, 2021

    I saw a Jaguar XJ online, went in to take a look. Salesman1 was very courteous. He let me look around the vehicle and we discussed the possible value for... my trade in but in any case I had my cash and was to purchase if the vehicle was in good driving condition. As I’m about to go for a test drive, salesman2 approaches me and says the vehicle is “basically sold”. I asked if there was a deposit on the vehicle because there was no sign on it and it’s still listed as available on the website. He says no but his buddy is coming in a couple of days to purchase but I can still go on a test drive if I want to “see how it feels to drive it”. This is unsatisfactory customer service and DO NOT suggest that any potential customers waste time with that level of incompetence and unprofessionalism

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 23, 2020

    Very friendly atmosphere all around the dealership. Said was very grateful and knowledgeable. Highly recommend considering this place if you see a vehicle... you are interested in.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 22, 2020

    Great Costumer Service from start to finish. Jason was a very professional costumer enthusiast who assisted me all the way. I am very happy with my purchase... ands its been couple of months now!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 8, 2020

    GREAT EXPERIENCE!! VERY PROFESSIONAL!! MANAGER MOE IS A GREAT MANAGER, WALTER IS GREAT! THERE WHOLE STAFF TREATED ME LIKE FAMILY, I WOULD RECOMMEND THIS... PLACE TO EVERYONE SHOPPING FOR A NICE CAR!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 21, 2020

    Really great expertise from their staff, I was unaware of some of informations they provided regarding the vehicle. I am still in the market for a vehicle... but once I decide which vehicle to go with I will certainly check their inventory out.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 23, 2019

    Eti made our Jaguar purchase experience extremely delightful! He took his time and was super patient with helping us make our selection. It is not every... day you meet an individual who genuinely cares. His courtesy definitely adds to the AAG dealership's reputation. Our overall experience with this dealership, it's manager and the staff, has been the best by far compared to many other dealerships we have done business with. We highly recommend visiting Arlington Auto Group for your next vehicle purchase. Ask for Eti. He was amazing and sweet!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2019

    They seem to know a lot about Jaguars. I was in the market for an XJ series. They had several selection I could choose from. I was only approved for certain... amount from my credit union and these guys were willing to cooperate with me. I am in love with my new Jaguar, certainly coming back for my future cars.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 5, 2019

    I bought a Lexus GX 470 for $15‚000 cash on Sept 25‚ 2019 from Georgio at Arlington Auto Group. By the time we drove 2 mins from the dealership‚ther car... started making noise. We brought the car back immediately‚ but they were closed and told us to come back the next day. Went back next day 9/26/19. They didnot want to give us our money back. They kept the car and said they would let their mechanic in Fredericksburg fix it. They kept the car for about a week. We kept communicating and asking them to give us our money back because a week had passed and we spent $15‚000 and they gave us a bad car. JP‚ one of the dealers‚ told us the issue was the exhaust and that their mechanic fixed it. We picked up the car on 10/3/19. Then next day‚ 10/4/19‚ the car had all kinds of issues with electrical and mechanical systems showing up on dashboard‚ including air bag problems‚ vsc trac‚ vsc off‚ slip indicator‚ back up camera‚ the key fob stopped working and I have to close the door manually. I contacted them and told them we would bring the car back. On 10/5/19‚ we contacted them again and they JP told us that if we brought the car back he would have it towed. On 10/5/19‚ we also had the car inspected. The MD inspection diagnose found: exhaust leaking! The dealer claimed their mechanic had fixed the exhaust‚ but the spot was welded and it was keaking. In addition‚ the inspection report found: the parking break loose‚ rear pads needed‚ both front CV boots inner leaking‚ LS radiator under coil cooler lines severe leakages‚ under car rusty‚ SRC‚ VCS‚ TRAC lights on. In addition‚ we have not received a title for the car‚ that they said would be mailed to us from a third party.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 23, 2019

    They are simply great. They are young and most important thing is they are honest. I have bought 2006 Audi S4 Stick shift 25th Anniversary Edition from... them. They never push me to buy this car. I was looking for finance. They are straight forward with that part too. They send me to the bank. I have done my own paper works. They didn't charge me anything extra for getting that loan. And about the car, its simply great. There were some minor fixes that I had to do after buying this car. I mean its a used car. So everything should not be perfect. But the engine and the transmission was perfect. That is what I was looking for. Thanks to them. If I buy my next car, I will definitely consider them first.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 21, 2019

    I have purchased two cars with them already and couldn't be any happier. Their knowledge about the hand selected vehicles is what I am very happy about.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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