Carboys

Zero stars! WARNING! Do not purchase a car from Carboys. We were sold a car that needs a new transmission and catalytic converter, $11,000 in repairs! We were told the car was in great shape. We have owned the car for 1 month and the repairs are more than double the price of the car. I can see this happening from an individual seller but to have it happen from a dealership is unacceptable. Would absolutely not recommend purchasing a car here if you value honesty from your salesman.

Matt was very patient and friendly. He made the whole experience a lot less stressful than other dealers have in the pass! The car is in great condition and because of Matt I know, with confidence, that this will be a great car for me. Thanks CarBoys! You are great!

Had the car I was looking for at a great price. I live 500 miles from the dealership so I had the car checked out by an independent inspection company. It checked out as an above average vehicle. The salesperson Matt was very helpful and took care of any concerns that I had. Upon me going up to get the car I found the car to be exactly as advertised and maybe even better. Overall I was very happy with the whole transaction and would recommend this dealership as a good place to buy a car.

Update: TLDR - Carboys sold me a car that has safety issues and needs a new engine, has thus far taken no responsibility, and is offering a half-measure fix. I would like them to take accountability and offer a complete and permanent fix for the issue. I purchased a 2017 Ford Escape 1.5L Ecoboost from Carboys over the 4th of July weekend. Any quotes are taken from text message communication. I thoroughly test drove the car and there were issues like the oil change light being on, the car pulling right, and the tread being low. They negotiated a bit on the price though stated there wasn’t much wiggle room due to it being priced competitively to begin with. When I asked about having another mechanic inspect it he said sure, but immediately followed that up by emphasizing that the car would sell quickly off the lot. Missed the red flag there, didn’t I? He encouraged me to pay down a deposit for a few days to hold it until I could pick it up. Red flag #2 that I missed: the day I was to pick it up he requested to push back the pick up time, because “the drive cycle hasn’t completed yet so I need to drive it to pass emissions.” I then asked verbatim “is there a pending problem causing the sensor to show up as not ready or a software update needed?” The guy was friendly, had told me no sale was worth bad rapport with a customer, so I trusted him to be honest. He stated “no problems or codes pending! Just needs to test 3 more systems to be ready to pass!” Picked it up later that day. Later, when having some work done, I was informed by different mechanics that both the brakes and tire tread were low enough to warrant a safety concern and I shouldn’t be driving it until those issues were addressed. Then two weeks after purchasing it the check engine light came on. There’s a coolant leak into a cylinder. Turns out this is a known issue which Ford hasn’t issued a recall for and which there was/is a class action lawsuit against Ford. It was clear after getting quotes from both the dealer and several mechanics that they knew what the issue was just from hearing what the code was for the problem. When I brought this to Matt’s attention he informed me that his boss “let [him] know we replaced a coil since there was a misfire, that’s the only reason the code was cleared and not because we were trying to to hide or mask a problem.” This was my first time hearing of this. After a brief google search, replacing the coil is one of several known and well-documented temporary fixes to a larger issue requiring an expensive engine replacement. The permanent fix is to replace the engine with the updated engine model from Ford. The issue has been demonstrated to reoccur if the engine is simply repaired or replaced with the same model. They offered to pay some of the cost of swapping the engine with another one of the same model from a different Escape, without a warranty. They let me know over the phone that they have no legal obligation to help out, and are doing me a favor (their fix costs $5100, of which they offered to pay $2k) and that I should have had it inspected prior to purchasing it. I haven’t heard back since. They were aware beforehand of the check engine light and code, and replaced a coil in order to clear the code. They claim to have been unaware of the main issue which every other mechanic I spoke to over the phone identified without even inspecting the car. Negligence or dishonesty, I don’t know. Neither feels good. I believe that the car was, at a minimum, poorly inspected and poorly repaired prior to being sold - concerning since several of the issues were safety concerns. At worst they covered up a major issue and were dishonest about it. I would feel better about the interaction if the dealer would take responsibility for selling a bum vehicle and take full measures to fix it - not a band aid fix, but the recommended fix.

Bought a 2012 Equinox from CarBoy. Engine blew before I went through a tank of gas. Before I got my plates. Only offer to make it right was his mechanic to put in a different engine at my cost.

I bought a 2014 Subaru forester from this site in late January 2023, so about a month ago. This car had 106k miles so I expected there would be issues that would need to be addressed but it was a great price, a couple thousand under similar cars in the area. Car fax showed a clean title, good service history and no accidents. Interestingly the oil had just been changed prior to the dealership selling it at auction, where Carboys procured it in November 2022. I took it for two test drives. It drove great and didn't seem to have any apparent issues. The buying experience couldn't have been better. Matt was professional, friendly and efficient. Low pressure and just let me do my thing. Didn't try to upsale me or anything. Absolutely 5 stars for buying process. Now back to that oil change at the dealership. About 10 miles into ownership my dashboard lit up like a christmas tree with "at oil temp" flashing. What a dreaded thing to see. I'm a decent mechanic so I took a crack at figuring out the problem. A quick scan revealed a P0971 error code. A transmission Solenoid had failed and the fix would be a transmission valve body replacement. This is a typical issue for this car at around 100K miles. The "at oil temp" light is a warning light for transmission errors but it seems the dealership had tried to fix it with fresh engine oil, needles to say it didn't work. I called around a few transmission shops for a quote. $1700-$2500 for this repair. On a $10K car, no way. So i got to googling, found a replacement valve body for around $250 and a youtube video on how to do the work. It turned out to be a pretty easy job. It took about 2 hours using basic mechanic tools. Since the repair i've put 100 ish miles on it and so far it's driving great. For me this all turned out good. I got a good car at a good price and just had to make a relatively cheap fix that is typical for this type of car. For someone that doesn't have the ability to make a fix like this themselves they would've been out a couple thousand dollars. All cars have issues at some point and I expected that there would be some on this car. The disappointing part is that it seems apparent that this was a known issue that they weren't disclosing. Maybe it was disclosed at the Auction in November when they bought it, maybe not. It's not worth it to me to try and find out. Moral of the story i guess is "buyer beware". If you can turn a wrench maybe you can snag a great deal but if not I'd advise against buying here.

Purchased a car in July 2022 for my 16-year-old daughter – Test drove it and the EPC light was on and it wouldn’t accelerate over 40 MPH, my daughter loved the car so much the salesman said he would get the EPC and the accelerator issue, and the oil pan replaced with an oil change. Purchased, after the work was done, brought it home the next day the EPC light came back on, motor was shaking, and oil all over my drive way, called Carboys and they said I would have to speak to the machinic that did the work (before calling the machinic, I took the car to a Mechanic that I trust), and had them look at it and tell me what was wrong with it. Later called car boys mechanic which stated they did indeed fix the cracked oil pan, EPC and Accelerator issues, The guy I spoke with said to bring it back to him so he could look at it, at this point I DID NOT TRUST him nor car boys salesman, so, I had someone else replace and fix everything, they mentioned whom ever did the work on it to sale it (Carboys and their Mechanic) used aftermarket sealant on the cracked oil pan instead of just replacing it, wrong spark plugs, coils, the list goes on and on, and this xxxx car has costed me an addition 5,500 and the car is only worth 10k. BUYER BEWARE, these people are not trust worthily. I will make sure to tell everyone how dishonest they are and after they sale the car to you they won’t help you with anything else. I even asked Carboys to bring the car back to them the next day and they said that I could not return the car, this goes to show you how dishonest they are. PLEASE DON’T BUY FROM HERE you’ll end up dumping more money into it that wasn’t intended when buying a car. If i this could be 0 stars....

Got a great running Toyota from Carboys Spacious interior in very good condition engine runs smooth Have had it for a long time Now and have had no problems with it at all !!!

Got a beautiful Lexus from Matt and it looks great has run great ever since Thanks Matt very nice car Hope to deal with you in the future!!! The price was reasonable and the ride is smooth

Worst car buying experience ever. I bought a car from them, it broke down a week later. Turns out it needed a whole new engine. They were not helpful in anyway. They kept telling me it was a used vehicle and they couldn't do anything about it. The vehicle only had 47,000 miles on it.