Reviews
Write a reviewI bring my car to Honda of Olathe as that is where I
I bring my car to Honda of Olathe as that is where I purchased it. I just called to ask to walk-in for a tire pressure check as the low tire pressure light is on. I was told not taking any walk-ins today. This is why I bring it to you to get above and beyond service not to be told we cannot check a simple thing as tire pressure. Really going to reconsider spending the extra money to come to you for service.
Hi Beth, Thanks for taking the time to chat with me yesterday. As I mentioned, I completely agree with what your saying and apologize for the response that you received from our team member. I will reach back out tomorrow to make sure that we were able to get you taken care of when you brought it in. Sincerely - Ryan Maher, General Manager 913-782-3636
Everything was taken care of perfectly! Honda of Olathe went above and beyond to make sure their customer service was perfect. I am back to being a huge believer in this dealership.
The people seemed to be very knowledgeable about the
The people seemed to be very knowledgeable about the vehicle I was looking for. Only complaint I have is that the financing took many hours. I was looking for a Buick Encore and found out that the original Buick encore that I was looking for had a service engine soon light on. The sales person was able to point me to another Buick encore that I was able to test drive and absolutely loved it.
Thanks for the review, Jeff! I apologize that the financing took longer than expected. I will look into the specifics and discuss with the team how we can improve next time. We appreciate your business! Take Care - Ryan Maher, General Manager
Very polite told me what he suggested should be done
Very polite told me what he suggested should be done service was done close to the time he said
Thank you for the review, Chris! We appreciate your business and look forward to servicing your vehicle in the future. Have a great weekend! Take Care - Ryan Maher, General Manager
I honestly don’t recommend the place to go.
I honestly don’t recommend the place to go. I went there for battery issue and suggested to take an appointment. If I would know that the battery is going to go bad in a week then I would surely take an appointment. When I asked to fix parts near battery which is next to battery, I was told to wait for an hour since They took me in for this issue. Really poor service and the lady who was installing battery did not have enough knowledge how to fix it. She installed battery with higher torque gun to tight nuts over battery. Very rude customer service team instead of showing cooperation to customer. They were not able to make customer happy at all. Really poor service I don’t suggest to go there again.
Hello Mr. Patel, Thanks for taking the time to explain everything to me while you were here. I apologize that we had an issue with your battery install. Sara did have the knowledge and is qualified to install a battery; she just made a mistake and I'm sorry for the delay that it caused for you. Please reach out to me directly if you have any concerns so that I can get involved and help. Sincerely - Ryan Maher, General Manager 913-782-3636
Honestly Ryan, you were not really helpful and dealership has charged good amount of money to install battery and it was not professional(satisfied) battery install. Well, I could have done batter job than that. Anyways, when I asked for anti-corrosion material, they applied the spray. But before that, they just install the battery and did not do anything. What about those customer, who doesn't ask, they don't get applied that kind of anti-corrosion applied to the battery at the time of battery install? Also one of plastic lock was missing, when I asked, they installed it later on. Am I right? As per conversation done 1:1 with you, did you check cameras to find out what happen, why those plastic lock broke? Instead I could have get help from Shawn directly. He was helpful in this whole issue and answer any question, except delaying the whole process.
The experience was Awesome!
The experience was Awesome! We can’t wait to get our new Ridgeline. The sales experience was quick and easy also.
That's great to hear! Thank you for choosing us and taking the time to leave a review. Please reach out if you need anything in the meantime. Take Care - Ryan Maher, General Manager
Love my CRV
I purchased my CRV from Jacob who was polite, professional and patient as he walked us through purchasing a car when there weren't any to test drive. After selling my 2007 outright I didn't realize the challenge it would be to purchase a new car. Honda of Olathe doesn't upcharge over the MSRP like other dealerships do so I respect that (even though I was used to getting a discount buying a new car later in the season) or purchasing cash. They have my loyalty as does Jacob.
That's wonderful to hear, Linda! Thank you for sharing. Your loyalty means a lot to us. Please feel free to reach out if you ever need anything. Thanks Again - Ryan Maher, General Manager
I sent my husband with a list of items I wanted in an
I sent my husband with a list of items I wanted in an Odyssey. Even with short inventory going on, they were able to find him something that met everything on my and his list of MUST haves. They were NOT naggy, their building was beautiful and a place you wanted to hangout in during regular scheduled maintenance.
That is really great to hear! Thank you for sharing your experience. Take Care - Ryan Maher, General Manager
Alex in service went beyond expectations to assist me in
Alex in service went beyond expectations to assist me in having my car serviced. The scheduled maintenance for my car should have taken 2 hours. I shared with him my concern of being with others in the waiting room as I am in the midst of chemo treatments. He offered me an alternative place to wait away from the crowds and had my car serviced in record time! Thank you Alex and Honda of Olathe!
Thank you for the great feedback! I'm happy to hear that Alex took such great care of you. I will make sure to pass this along to him, as well. Thanks Again - Ryan Maher, General Manager
Your team has taken care of me for many years and through many Hondas. You’ve always been extremely helpful, courteous and honest! Thank you Ryan for having such a great crew!
We have been coming here for years and have always...
We have been coming here for years and have always received exceptional service on all of our vehicles. The service techs are very helpful too. Did I mention that they have the nicest waiting area for customers. We won't go anywhere else.
This is great to hear, John! Thank you for sharing your experiences and for your continued business with us. See you soon! -Ryan Maher, General Manager
Nick from Honda of Olathe reached out to me after I sent...
Nick from Honda of Olathe reached out to me after I sent out message. He has been very straight forward with me about the car, it’s price, and potential cost of transportation from Kansas to California. He is not pushy, but very patient to follow up with me since I haven’t made up my mind to buy a car in a long way or not. I felt this dealership is a very nice one.
Thank you for the review, Jan! I will make sure to share this with Nick, as well. Please let us know how we can help going forward. Take Care - Ryan Maher, General Manager