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McGovern Buick GMC of Westborough

(1,201 reviews)

Reviews

(1,201 reviews)

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Fabulous experience. Everyone was helpful and friendly....

Fabulous experience. Everyone was helpful and friendly. Kyle went above and beyond to get me into a new car that was perfect for me and my family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Recently met with Alberto to look at a used Ford Taurus....

Recently met with Alberto to look at a used Ford Taurus. He was very accommodating and helpful. Glad I stopped in there on a rainy night. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

The service was great, Kyle was very helpful finding...

The service was great, Kyle was very helpful finding exactly what truck I was interested in and keeping it in the price range I said. highly recommend using this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I went inside first person I spoke to was Alberto D. From...

I went inside first person I spoke to was Alberto D. From the start I thought that I was only going to test drive the car and then work on the financial part within a couple of days. I’m not the type of person that’s likes to be rushed or pressured to buy a certain car whenever I walk into a dealership but Alberto made me feel in no way that I was being pressured to buy the truck today. And when he came back with the numbers is was actually better than what I was expecting for my monthly payment. You guys have a truly talented and Amazing sales consultant their ! Now I get to enjoy my new GMC Yukon XL that I’ve been looking for months. Once again thanks Al !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

There’s no doubt buying a car can be a headache and time...

There’s no doubt buying a car can be a headache and time consuming process, not with Alberto. He throughly went over all bells and whistle, taught me how to operate the tech, gave me a killer deal, lastly he treated me with respect, kindness and professionalism. I’ll only buy cars from him. Where Alberto goes I go 10/10 Would Recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Buying Experience

I searched for the car I wanted locally and on line. I found the car I wanted at Westborough Buick who had the car for the best price. I meet with my sales person Alberto and he answered every question I had and responded prudently and quickly to ever request I made. This was the best service from a Sales Associate and Dealership that I have experienced. I would highly recommend if you’re looking for a car go down and talk to Alberto Dutra you will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Police Officer

I had gotten a recall notice in the mail yesterday on my 2015 GMC DENALI PU. I live near McGovern GMC in Westboro. Just stopped in to make an appointment and they took me right away and this is not the first time they are excellent and very professional and treat the customers with respect and are excellent as usual. Thanks So much McGovern GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank You

Great experience

Had a great experience! From emailing and talking to David to meeting Felix and finding the right car for me. I will definitely recommend McGovern to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank You

Very accommodating

I showed a day early from my appointment date and they took me in. Made the process easy and convenient. Will gladly bring my vehicle there for future service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank You

Service Center

Bought a NEW Truck.... had them put expensive 20" rims on it.... Month later I needed a new tire/rim.... Service center gave me a fake pricing/ wouldn't give me the part numbers so that I'd have to us them instead of pricing comparing online... The work was done and got my new tire/rim.... for 400dollars more than they told me over the phone... I planned to sell the rim/tire the old on my own... when I searched my truck for it a day later... it was gone. The service center employees had taken it and sold it on their own without asking if they could take it.... General manager/ Assistant manager tried to lie their way around it saying that it was a GMC program that any old rims needed to go back to the manufacturer... After a couple hours they changed their tune and said it was my property and apologized that it was gone... but nothing they could do... no reimbursement or discount off the service. Just left me high and dry. Overall service took way longer than they told me... had to have town fair tire redo the alignment & balancing.... that I had already paid this "dealership" to do.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.