Smail Mazda

4.6
(39 reviews)

Reviews

4.6
(39 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.8

Completely Dissatisfied

If I could give less than a one star review, I would. The vehicle had damage on the front bumper prior to me arriving to physically look at it. The front bumper was fixed when I arrived; however, the color did match the rest of the vehicle. I live over two hours away and the solution to issue was not adequate. The Sales Manager then said, "it is what is is." So much for quality customer service that want to sell a quality vehicle with profession standards. Fortunately, the salesman was great and was completely professional during the process, and helped as best as he could, but he was not the final decision-maker.

Dealer response

Hi Steve, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (724) 900-2116. We look forward to hearing from you.

5.0

rrsackett@comcast.net

I was in having my car detailed through Smails's Auto Butler System. Any other time I have my car serviced I have been extremely satisfied. From the service manager, John to the quality of work done I have never had a complaint.

Dealer response

Hi there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Recall repair

Very happy with the facilities waiting area and refreshments. Also like the fact they will take you to a local shopping area if you would like.

Dealer response

Irene, your wonderful feedback and rating mean a lot to us! Thank you again for the great review! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you again soon!

5.0

Happy Customer

We have now purchased our 4th Mazda. Both the buying experience and the service have been great. John makes sure that when our car comes out of service we are ready for the road!

Dealer response

Hi William! Congratulations on your new Mazda! Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

5.0

Satisfied customer

Always courteous and respectful. Go out of their way to help.

Dealer response

Ardyth, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

4.5

My recent experience with Smail Mazda

I Just had my recently purchased (June) Miata in for it's 5000 mile oil change and tire rotation. When I got it home I found that I had an oil leak. I called the service advisor (John Beirne) and he told me to bring it back and that he would expedite the required repair. As it turned out, " The crush washer on the drain plug was not properly installed". John was great, he got me in and out quickly with an apology and a certificate for a free 10000 mile service. Many thanks to John. I really, really like my Miata.

Dealer response

Lawrence, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Smail Mazda

5.0

Miata Auto Butler

John, as always, is a great up front guy with Smails. He is so friendly and funny and we get along great (many years). You should be happy you have him. Auto Butler did,, as always, a fantastic job on my miata. Thank you, Jim Murphy

Dealer response

Hi Jim, thank you so much for your positive comments about John and Smail Mazda! We are happy to pass along your comments to the team here! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

4.3

Buyer

Great dealing with Krill............Greensburg PA Smail dealership.............. ..

Dealer response

Hi Jill, we are very happy to have provided you with such a positive experience! Thank you for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Service at Smail Mazda

Making an appointment was easy, the staff provide excellent customer service and communication. Derrick was great!

Dealer response

Victoria, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Mazda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Smail Mazda Greensburg

The sales person was very helpful, accommodating, and took an amazing amount of time to introduce me to the features of the vehicle.

Dealer response

Eileen, we are so pleased you enjoyed your visit to Smail Mazda! Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

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