Reviews
Write a reviewCompletely Dissatisfied
If I could give less than a one star review, I would. The vehicle had damage on the front bumper prior to me arriving to physically look at it. The front bumper was fixed when I arrived; however, the color did match the rest of the vehicle. I live over two hours away and the solution to issue was not adequate. The Sales Manager then said, "it is what is is." So much for quality customer service that want to sell a quality vehicle with profession standards. Fortunately, the salesman was great and was completely professional during the process, and helped as best as he could, but he was not the final decision-maker.
Completely Dissatisfied
If I could give less than a one star review, I would. The vehicle had damage on the front bumper prior to me arriving to physically look at it. The front bumper was fixed when I arrived; however, the color did match the rest of the vehicle. I live over two hours away and the solution to issue was not adequate. The Sales Manager then said, "it is what is is." So much for quality customer service that want to sell a quality vehicle with profession standards. Fortunately, the salesman was great and was completely professional during the process, and helped as best as he could, but he was not the final decision-maker.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Steve, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (724) 900-2116. We look forward to hearing from you.
rrsackett@comcast.net
I was in having my car detailed through Smails's Auto Butler System. Any other time I have my car serviced I have been extremely satisfied. From the service manager, John to the quality of work done I have never had a complaint.
rrsackett@comcast.net
I was in having my car detailed through Smails's Auto Butler System. Any other time I have my car serviced I have been extremely satisfied. From the service manager, John to the quality of work done I have never had a complaint.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recall repair
Very happy with the facilities waiting area and refreshments. Also like the fact they will take you to a local shopping area if you would like.
Recall repair
Very happy with the facilities waiting area and refreshments. Also like the fact they will take you to a local shopping area if you would like.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Irene, your wonderful feedback and rating mean a lot to us! Thank you again for the great review! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you again soon!
Happy Customer
We have now purchased our 4th Mazda. Both the buying experience and the service have been great. John makes sure that when our car comes out of service we are ready for the road!
Happy Customer
We have now purchased our 4th Mazda. Both the buying experience and the service have been great. John makes sure that when our car comes out of service we are ready for the road!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi William! Congratulations on your new Mazda! Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Satisfied customer
Always courteous and respectful. Go out of their way to help.
Satisfied customer
Always courteous and respectful. Go out of their way to help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ardyth, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
My recent experience with Smail Mazda
I Just had my recently purchased (June) Miata in for it's 5000 mile oil change and tire rotation. When I got it home I found that I had an oil leak. I called the service advisor (John Beirne) and he told me to bring it back and that he would expedite the required repair. As it turned out, " The crush washer on the drain plug was not properly installed". John was great, he got me in and out quickly with an apology and a certificate for a free 10000 mile service. Many thanks to John. I really, really like my Miata.
My recent experience with Smail Mazda
I Just had my recently purchased (June) Miata in for it's 5000 mile oil change and tire rotation. When I got it home I found that I had an oil leak. I called the service advisor (John Beirne) and he told me to bring it back and that he would expedite the required repair. As it turned out, " The crush washer on the drain plug was not properly installed". John was great, he got me in and out quickly with an apology and a certificate for a free 10000 mile service. Many thanks to John. I really, really like my Miata.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lawrence, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Smail Mazda
Miata Auto Butler
John, as always, is a great up front guy with Smails. He is so friendly and funny and we get along great (many years). You should be happy you have him. Auto Butler did,, as always, a fantastic job on my miata. Thank you, Jim Murphy
Miata Auto Butler
John, as always, is a great up front guy with Smails. He is so friendly and funny and we get along great (many years). You should be happy you have him. Auto Butler did,, as always, a fantastic job on my miata. Thank you, Jim Murphy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jim, thank you so much for your positive comments about John and Smail Mazda! We are happy to pass along your comments to the team here! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buyer
Great dealing with Krill............Greensburg PA Smail dealership.............. ..
Buyer
Great dealing with Krill............Greensburg PA Smail dealership.............. ..
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jill, we are very happy to have provided you with such a positive experience! Thank you for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service at Smail Mazda
Making an appointment was easy, the staff provide excellent customer service and communication. Derrick was great!
Service at Smail Mazda
Making an appointment was easy, the staff provide excellent customer service and communication. Derrick was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Victoria, thank you for your kind review; we are happy to pass along your comments to the team here at Smail Mazda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Smail Mazda Greensburg
The sales person was very helpful, accommodating, and took an amazing amount of time to introduce me to the features of the vehicle.
Smail Mazda Greensburg
The sales person was very helpful, accommodating, and took an amazing amount of time to introduce me to the features of the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eileen, we are so pleased you enjoyed your visit to Smail Mazda! Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!