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EchoPark Automotive New Braunfels - Outlet

(533 reviews)
Visit EchoPark Automotive New Braunfels - Outlet
Sales hours:
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(866) 380-7618 (866) 380-7618

Reviews

(533 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive New Braunfels - Outlet from DealerRater.

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Very clean, modern looking, loved the style and the

Very clean, modern looking, loved the style and the design of everything. Very appealing YUP

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

Excellent experience at Echo Park New Braunfels!

Excellent experience at Echo Park New Braunfels! The process of purchasing was better than any other I’ve had purchasing. Will definitely look to buy from them again when I am in the market for another vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.

Amber was very helpful and informative throughout the

Amber was very helpful and informative throughout the process, Highly recommend, no pressure at all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You really made our day! We always love to receive a positive review of the care we provided and appreciate you taking the time to rate us!

Kobey helped us and we weren’t able to get everything

Kobey helped us and we weren’t able to get everything worked out at first! We went to go grab a bite to eat and discuss everything, suddenly we get a call from Kobey with great news! He went back and got with the team and hustled to get the deal done. Now me and my fiance are driving away with our new car. We greatly appreciate his patience with us and we will definitely be back to the new braunfels location becuase of Kobey!!! Thank you for getting the deal done for me and my family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! It means the world to us to know that you had a 5-star experience. Congratulations on your new purchase! We’re confident it will serve you well for many miles to come. Please know that we’re always here for you. Enjoy the journey ahead!

Tristan, the sales person, was extremely helpful and I

Tristan, the sales person, was extremely helpful and I was very satisfied with his help, he was extremely knowledgeable. He was able to make it possible for me to purchase the vehicle I was most happy with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Surprisingly simple stress-free experience purchasing a

Surprisingly simple stress-free experience purchasing a vehicle online for the first time! Without the assistance of Tristan from the finance team, I wouldn't have been able to make the best choice with an extended warranty that fits my budget. I saw the vehicle type of my dreams (crossover) and Tristan worked his magic and i had the vehicle in 24 hours. Echo Park even had the vehicle transferred to another Echo Park location near me. So it was easier to get a ride to pick it up! Wow! I'm still shocked. Give that man a 10. Thanks Tristan. Thanks Echo Park.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! It means the world to us to know that you had a 5-star experience. Congratulations on your new purchase! We’re confident it will serve you well for many miles to come. Please know that we’re always here for you. Enjoy the journey ahead!

Consumer response

You're welcome. Keep up the good work!

Easy, Fast, Amazing service.

Easy, Fast, Amazing service. Was given an amazing trade in offer and was in and out in great timing. Thanks to Yousuf Almusalli for the great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

Great working with John at Exho Park to buy a truck, he

Great working with John at Exho Park to buy a truck, he answered my up front questions around warranty before even getting into vehicle details. And vehicle matched everything online.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.

We purchased a 2024 Nissan after visiting 2 Echo Park

We purchased a 2024 Nissan after visiting 2 Echo Park locations. Smooth experience, cars were well maintained and we got a good deal. Would purchase from there again. Very low pressure to purchase, both sales people we worked with were upfront and clear.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! We’re delighted that we could provide you with exceptional service and help you find the perfect vehicle. We hope your new ride brings you joy mile after mile. Don’t hesitate to reach out if you need anything in the future. Happy driving!

Horrible experience with Daron and staff.

Horrible experience with Daron and staff. He is a liar! He sold a car that their dealership made an appointment with me to purchase. When I walked in at my 10 am appointment time, they were selling the car to another couple right in front of me! They didn’t care I had an appointment, he says first come first serve!! The appointment was made specifically for me to purchase the car! I wasn’t even financing, I had the money in my bank account to purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We understand your frustration and sincerely apologize for the situation. Our policy is to sell vehicles on a first-come, first-served basis, and this can sometimes lead to quick sales. Could you please contact 210-951-3817, we would love to help turn this around for you.

Consumer response

No way! the day I came in to purchase your sales lady told me I needed to provide proof of insurance in order to test drive. NEVER has this been done before! my drivers license has been plenty enough with other dealerships. I made a purchase with another dealership who actually cares about their customers