[{"id":497479,"personPtyId":39725103,"firstName":"Dmitry","lastName":"Golub","titleText":"Owner","shortBioText":"","emailTxt":"dgolub89@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":170,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":44603,"industryStartDtUtc":"1157068800","certifiedEmployee":true,"deptDscrp":"Sales"}]

Direct Auto Team

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:30 AM - 6:00 PM

Direct Auto Team Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:30 AM - 6:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 6:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2018

At Direct Auto Team our mission is simple...exceptional value and service, without exception.

...



We are a boutique, family owned and operated business and we pride ourselves on our reputation of integrity, trust, and respect. We offer a great variety of cars, trucks, and SUV's at competitive prices that all come with a repair order of the maintenance that was performed on the vehicle. It is also very important to us to build relationships with our customers so that we can really personalize your experience and meet all of your car buying needs.

From our family to yours? THANK YOU FOR CHOOSING DIRECT AUTO TEAM!

If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!

"Exceptional Value And Service, Without Exception."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
188 lifetime reviews. Includes reviews of Direct Auto Team from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 2, 2020

    We just purchased a 2011 Volvo S40 T5 from Direct Auto. Dmitry made the experience easy, he was helpful and even stayed late so we could test drive the... car on the highway. We highly recommend Direct Auto and we will definitely be returning when purchasing our next vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • 5.0 out of 5
    September 1, 2020

    1977 MGB: My husband dream car is the 1977 MGB. He found it at Direct Auto Team in Massachusetts. We got great service from Dmitry. The deal went smooth... and he even delivered it to us in western NY. We took it out for our first ride tonight. We love it. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • August 16, 2018

    Plain and simple this is a great dealership. I have bought and sold over a dozen cars and this was easily my favorite transaction. I wanted a fun, reliable,... cheap commuter car and they had a great selection. You can tell they handpick and sell interesting cars for people who actually like cars, not just random junk from an auction. Nick was honest, informative, communicative, and a pleasure to work with. Dmetri was great as well. I had not intended to trade in my car, but they gave me an offer I couldn't refuse. They had me in and out in no time, even with the 2 transactions. They kept their work and fixed a small mechanical issue before I picked it up. There was also a small discrepancy in the price I realized a few days AFTER the purchase (no ones fault) which the were happy to correct immediately. The way they handled these issues shows me they are committed to keeping their word and care about having happy customers. I told them I'd be back! Thanks again guys.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • 2.0 out of 5
    August 17, 2020

    They send plenty of emails once you inquire but they don't reply to your responses, replied back 3 times and only got inquiries no direct reply back.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 6, 2020

    Dmitry was helpful and easy to reach by text. He was able to register the truck and provide plates on the day of the purchase. Nice to avoid the 3-weak... DMV waiting list.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • 5.0 out of 5
    July 31, 2020

    Honest, Quick, No- Pressure buying experience. Very Welcoming and easy transaction. Everything was done in house and easy! Good Quality VEHICLES! Trustworthy... and worth the visit!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • 5.0 out of 5
    July 22, 2020

    Saw ad for the Mazda5. I called them and made arrangements to go see it. When I got there the car was in front waiting for me. Staff very courteous and... friendly. After test drive I talked with Dmitry and discussed financing. Bank offered less time then I needed to pay loan. Dmitry talked to bank and we got my payment period extended to a reasonable monthly payment or me. I have had bad experiences in the past but Dmitry and Direct Auto were great to deal with. I highly recommend them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • 5.0 out of 5
    June 25, 2020

    Just purchased a mid mileage used car from Direct Auto Team. Car was exactly as advertised. Dmitry and Andre were excellent. Negotiation was pleasant;... agreed upon price was fair. Car was immaculate upon receipt.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • 1.0 out of 5
    June 23, 2020

    REGARDING STOCK NUMBER #10360 CONTACTED Dmitry Golub about this 2005 Ford that was roughly $4,500 over book value to confirm that this truck was as shown... online since my wife & i were coming from Ct. to buy if all checks out. He assured me that the truck was beautiful, better than the pics & since it was so good that he will not move on the price. With that said, my wife & I decided to drive the 3plus hrs. up there and would be willing to pay over book as it showed online. WHEN WE GOT THERE & SAW THIS THING, WE WERE IMMEDIATELY PISSED AS NOT, NOT ONE SECTION OF THIS TRUCK LOOKED ANYWHERE AS NICE AND EVEN LOOKED AS THOUGH THE PICS COULD HAVE BEEN AT LEAST 10 YEARS OLD. IT DIDN'T EVEN HAVE THE SAME STEERING WHEEL IN IT AND EVEN LOOKED AS THOUGH IT WAS USED ON A CORN FARM WITH ALL THE WEAR N TEAR ON THE BUMPERS AND EXTERIOR, ROOF LEAKS, BLOWN ENGINE, ROOF RUST, DENTS & SCRATCHES FRONT TO BACK. I told this albaniam how lucky he was that my wife was with me that trip. HE EVEN CALLED AFTER WE LEFT TO SAY HE WAS SORRY THAT IT NORMALLY DOES'NT HAPPEN THIS WAY. THAT SAYS IT ALL, THAT IT'S NOT THE 1ST AND WON'T BE THE LAST AS RIGHT NOW ON 6/23/20 HE IS SHOWING THE SAME PICS TO MISLEAD & MISREPRESENT. I still have his voicemail stating all this...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

  • 5.0 out of 5
    June 13, 2020

    Most of our experience was remote, due to Covid 19, but Dimitry was awesome. The car was just as advertised and we love it. Would definitely recommend... this dealership.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dmitry Golub

    Owner

    (5.0) 170 reviews

View More Reviews