Dartmouth Nissan

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
610 lifetime reviews. Includes reviews of Dartmouth Nissan from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 16, 2020

    Working with Jared M. Was such a pleasure! It was the quickest and easiest car buying experience yet! This is the second car I've purchased with Nissan... and I'll keep coming back. I appreciate everyone at Nissan of Dartmouth.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We truly appreciate the 5 star- rating and awesome feedback about Jared, Kayleen!

  • 5.0 out of 5
    May 16, 2020

    This was an amazing experience, the staff was helpful, and very professional. I know I'll be back when I'm ready to trade. Amazing.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate the great review and 5 star- rating, Jeffrey!

  • September 8, 2018

    Walked in without very high expectations. Had a dead car with a balance still due. Jonathan was really helpful so was Matt and Kevin but DJ did some financial... magic to get me into a better car. They were all fantastic.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 5, 2020

    Buyer beware just had the worst #CustomerExperience at this place #24autogroup if you are looking to #buy a #car I highly suggest never going to this dealership.... #badcustomerservice waste of #time #COVID19 #rhodeisland #Massachusetts I had an appointment at 230 called at 12 to be sure they still had the car that I was going to buy. Person on phone said yes (she even put me on hold to “double check.”) I drove over an hour to get there to find out the car wasn’t there. Then I was lied to 2 times by the rude lady at the reception desk. First she said she was trying to contact me. My husband nor I never received a call so that was a lie. Then she said today was the first day they were open also a lie. My original appointment was for this past Saturday. They have absolutely no consideration for their customers.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we want to apologize for our mistake and the inconvenience it caused you. We told you the car was available because it was labeled incorrectly in ...our computer system, which was an error on our end. The vehicle is still available just not physically at our store but we could arrange to have the vehicle brought to you if you would like. Please give us a call at 508-996-3200.

  • 1.0 out of 5
    March 17, 2020

    This was the worst dealership I have ever purchased a vehicle from. The lack of attention to customer service and disregard for the customer is overwhelming.... I purchased a $22,000 used car several weeks ago and still have no paperwork from the dealership. I was lied to about getting the car Vin checked, registered and delivered. In fact I had to fight to get the car registered before a trip as I had no paperwork to prove I owned the car.. I was asked to sign blank documents and was scoffed at for questioning this; I still don't know if "conditions" of the sale made it into the final documents. They attempted to add many hundreds of dollars worth of fees on the sale and attempted to belittle me for fighting this. The sales man was not knowledgeable about the car and dismissive about concerns I brought up. In fact, the salesman told me that "they" would not disclose to a potential customer any known deficiencies with a car unless the customer specifically asked about it.. I have since run into a couple of maintenance issues a thorough prepping of the car would have found and a reputable dealership would have addressed. I was not told that there was only 1 FOB for the car which are very expensive to get. I specifically said I did not want the dealerships name put on the trunk of the car yet they did it anyways. All and all everything has been done with complete disregard and either incompetence or negligence. I wish I had walked away.. I do have to say the men who delivered the car were polite and professional so the 1 star.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chris, we are mailing you a copy of your paperwork. We regret to hear you are still dissatisfied that your car was not registered the next day eve...n though it was a RI transfer and was completed within 3 business days. We apologized for having our logo affixed to the trunk lid. If you would like to talk more about this, please give our General Sales Manager, Melanie Marchetti, a call at 508-996-3200.

  • 1.0 out of 5
    March 16, 2020

    This was the worst dealership I have ever purchased a vehicle from. The lack of attention to customer service and disregard for the customer is overwhelming.... I purchased a $22,000 used car several weeks ago and still have no paperwork from the dealership. I was lied to about getting the car Vin checked, registered and delivered. In fact I had to fight to get the car registered before a trip as I had no paperwork to prove I owned the car.. I was asked to sign blank documents and was scoffed at for questioning this; I still don't know if "conditions" of the sale made it into the final documents. They attempted to add many hundreds of dollars worth of fees on the sale and attempted to belittle me for fighting this. The sales man was not knowledgeable about the car and dismissive about concerns I brought up. In fact, the salesman told me that "they" would not disclose to a potential customer any known deficiencies with a car unless the customer specifically asked about it.. I have since run into a couple of maintenance issues a thorough prepping of the car would have found and a reputable dealership would have addressed. I was not told that there was only 1 FOB for the car which are very expensive to get. I specifically said I did not want the dealership's name put on the trunk of the car yet they did it anyways. All and all, everything has been done with complete disregard and either incompetence or negligence. I wish I had walked away.. I do have to say the men who delivered the car were polite and professional so the 1 star.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chris, we are mailing you a copy of your paperwork. We regret to hear you are still dissatisfied that your car was not registered the next day eve...n though it was a RI transfer and was completed within 3 business days. We apologized for having our logo affixed to the trunk lid. If you would like to talk more about this, please give our General Sales Manager, Melanie Marchetti, a call at 508-996-3200.

  • 1.0 out of 5
    August 13, 2019

    I drove 5 hours to see a car that I was interested in and after a discussion with Jared, my salesman, I decided to put a $500 deposit on the car with... the agreement that it could be fully refunded for any reason at any time. When he came out with the paperwork the price of the car was $2000 more than the original asking price, some of which was expected like the taxes. But there was an additional charge of $800 for aftermarket parts on the car and this was a used vehicle, anything like that should be included in the purchase price. There was also a $500 fee for not financing the car with them. Before leaving for the drive home, I decided that this had climbed too fast and wanted the deposit refunded. Jared's demeanor changed immediately and they tried to get me to finance the vehicle, but I wasn't interested in doing that. We couldn't come to an agreement so I left after a refund. 2 weeks later I saw my credit card was charged twice that day for $500, with 1 refund for $500. I verified this with my credit card company and then called the dealership and asked for a manager. I spoke with Melanie and told her I was there 2 weeks before and had put a deposit on a car but then had it refunded before I left, but my card was charged twice. This was on a Saturday and she told me to call back Monday because she couldn't do anything about it today. Apparently they can charge you twice on a Saturday but they can't look into it until Monday. She told me that was correct. There was no apology for it, or any acknowledgement that they may have done something wrong. I called Monday and asked for her. She told me I had indeed been charged twice and she needed my card number to issue another refund. I gave it to her and she said you're all set, it'll show up whenever those things show up. Then I got a very abrupt thank you as she hung up. There was still no apology on her part or the part of the salesman, Jared. I wouldn't recommend this business to anyone, ever, for any reason.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Pat, we regret to hear this. Please give our General Sales Manager, Melanie Marchetti, a call at a time that works best for you, 508-996-3200. ...

  • 5.0 out of 5
    July 30, 2019

    I just purchased a 2019 Nissan Murano and the sales team are attentive, knowledgeable and accommodating. Ryan, my sales person, went above and beyond to... ensure that I was getting the best vehicle for my needs. From sales to financing , I could not have asked for a better experience from Dartmouth Nissan.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the 5 star- rating and awesome feedback, Ellie!

  • 1.0 out of 5
    July 18, 2019

    Brought our rogue in at 93 k miles junk transmission..replaced for free and on list of fixes they stated brakes, bearing .exhaust leak....picked up days... later with new transmission...got home thing was leaking like a xxxxxxx fir days...called back they said we told you about leaking transfer case we forgot to put on print out sorry human error...no way I said...there wasn't a drop on my driveway I had just installed ..they said we told you.they lied..they ruined it and wont cover it..we are filing in small claims as of right now and writing bad reviews on every site we can...ruined our car...never buy a Nissan again

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Call me you know my number of you want yo alleviate this before claims are brought against dealership

  • 2.0 out of 5
    July 11, 2019

    I drove 1.5 hours to see a car which I saw on Car Gurus. I went for a test drive and when it came time to talk price, they raised the price $1000 over... internet price. Reason was that internet price included discounts for vets or college students. This was not ever told to me through numerous conversations or anywhere on the internet listing. Usually internet pricing is firm.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we apologize for this misunderstanding and any inconveniences it may have caused. If you¿¿¿d like to discuss this further, please give our Gene...ral Sales Manager, Melanie Marchetti, a call at a time that works best for you 508-996-3200.

View More Reviews