Audi Queens

By far the worst service bordering on criminal. No way I am buying me next Audi from this dealership!

I had a negative experience at Audi Queens. I recently purchased a vehicle from Audi Queens for NJ registration. They overcharged me for DMV fees. Before purchasing the vehicle, they stated that ANY overcharge for DMV fees will be REFUNDED to me. After receiving my DMV receipt, I’ve noticed they overcharged me around $200. So the refund check arrives from Audi Queens and it was only for $29! I contacted the sales manager Justin Liu about the discrepancy to which he was unable to explain why the refund was only $29 at first. The second day he stated everyone is charged the same amount for out of state plate (never mentioned on contract or verbally communicated through the whole purchase process) and ended with “there’s nothing I can do for you.” He was also extremely rude and unprofessional. So if you also purchased a car here, please look at your contract and compare it with the real cost on DMV receipt. I do not recommend this dealership to anyone looking to buy a car. They have no business ethics.

I recently negotiated a deal to buy an a 2019 Audi sq5 I was suppose to wire money this morning however late yesterday I called to requested the routing number and was informed that even though we had an arrangement and deal it had been sold because they took a credit app even when they had an existing deal, my credit had been ran at the local credit union, dinging my credit and preparations for transfer had already been made. The sales rep informed me management had went around his back and made another deal. Be careful when making a deal or dealing with this dealership! I'm sure the other buyer got hosed...

Worst experience, very unprofessional, don’t respond back on a timely manner. Once they sell the car to you it doesn’t matter if the car comes with a 90 days warranty, your just another sales to them. Read the reviews before buying cars from them.

Excellent experience of buying used 2019 Q7. Very recommend Patricia, she was straight forward, honest, very kind, nice, professional! Overall experience is excellent too, very nice dealer and service!

I'm a person that does not write a lot of reviews but i felt the need to inform others of my experience with Audi Queens. Please be careful and thorough when making a purchase from them. I purchased an extended warranty on my vehicle 2 years back and recently discovered that they should have never sold it to me to begin with. I was supposed to have coverage till 2023 but coverage company has now voided my contract and now i have no coverage, plus i am out 3k dollars. This is either blatant incompetence or nefarious practices. Please deal with another Audi dealership (you'll thank me later) or deal with them with eyes wide open. I am open to Audi Queens righting their wrong.

Worst experience ever, service department will always blame aftermarket items when in truth its not, to make an extra buck out of you. Wouldn’t recommend it

Overall customer service was great. They were professional and courteous. The finance department worked with me and was able to find me a creditor within an hour. Denise was friendly and helpful and also professional. I’m happy with the service I got.

The buying and finance went very smooth. The service advisors, I used Robert, were very knowledgeable. The service supervisor, John P, always helps me with my technical questions.

The Service Supervisor John P. is excellent. He always takes the time to answer my technical questions and service needs for my Audi A4. the service is always completed within the time promised.