At CarTopia, we treat our customers like family, whether you are investing in a luxury Mercedes-Benz sedan or a compact
Ford, you deserve to be treated with respect and receive exceptional customer service. We take the time to get to know your driving needs and budgetary constraints and use our knowledge and experience to pair you with a fine vehicle that meets those needs and comes in within your budget. Our automotive financing team is ready to work with you to get you driving home in the car that you've been dreaming about and we will stand behind your purchase to ensure your satisfaction with your purchase. Visit CarTopia today to browse our collection of fine automobiles and take a test drive. We look forward to exceeding your expectations!
I recently bought a car from Cartopia. Al the general manager is a true professional. From start to finish he addressed my needs . even after the sale.... I will be back again ty
It’s my third truck, but this time was easy and comfortable. Al, And Omar were very helpful and fully explained everything during the entire process. Good... job!!!!!
I came all the way from Brooklyn and they made me feel as if I were right at home! I’m so happy about my car! Great reasonable prices! Love my overall... experience here can’t wait to pay this car off to come right back here !!!
Thank you Lenora for the 5 star review! We at CarTopia wish you nothing but the best with your Ford Fusion.
I went in to purchase a Jeep from Omar based off of the "all in" price that he had quoted and written down for me on Monday. This price was discussed over... and over. When I went in today to purchase the Jeep, Omar had me change my insurance while he wrote up my contract. After I completed the insurance switch, I went to Omar's desk to finish the purchase and it was $6,000 more than what was agreed upon. I was shocked. I showed him the paper that he wrote out for me with the final price and he proceeded to tell me that it was his mistake and he didn't know where his head was that day. He DID NOT honor the price that he wrote down for me on Monday. After driving a total of 4 hours there and back between two days, I hope that this review will be helpful to others and that they go with an honest dealer.
A short time after purchasing a used vehicle from CarTopia, we noticed an issue with the engine which turned out to be the tensioner and timing chain.... The manager, Al Albik, went above and beyond of what he was required to do. He always responded quickly to my messages. He always explained in detail what they were going to attempt to do to fix the vehicle and kept us informed at all times of the progress. The car was fixed successfully and we now have the reliable used vehicle we were looking for. We drove 2 hours to purchase this vehicle and thanks to Al and CarTopia we would do this again and recommend others to go to CarTopia.
Stay away!! Purchased a car on a Saturday and agreed to pick it up on Monday after they made a minor repair. Got there for my appointment and they made... me wait around for 2 1/2 hours until 5 minute before they closed. Delivered the car with 4 old, rusty, mismatched tires that weren't on the car on Saturday when I agreed to buy it -- those tires were shiny, MATCHING, and new. My salesman became rude and argumentative when I inquired about it, and ultimately walked away from me when I didn't buy his line of b.s. Took a week to finally get my deposit back. These guys are extremely shady. Beware!
"T.C.", AFTER REVIEWING YOUR REVIEW, WE ARE VERY SORRY THAT YOU FEEL THIS WAY. ESPECIALLY AFTER MAKING VARIOUS FRAUDULENT STATEMENTS THAT WE "REPLACED... THE TIRES" ON THE VEHICLE BEFORE DELIVERING IT TO YOU. WE DO NOT BELIEVE THAT THIS A PRACTICE ANY DEALERSHIP WOULD BE INVOLVED IN, AS CHANGING TIRES DOES NOT BENEFIT THE DEALERSHIP IN ANYWAY. THE FACT THAT THE CAR GOT SENT OUT TO A TIRE SHOP, SEPARATE FROM CARTOPIA OR ANY OF ITS AFFILIATES, IT IS NOT POSSIBLE FOR US TO BENEFIT FROM ANY TIRE CHANGES. ALSO TO NOTE YOUR CLAIM, WE OFFERED TO TAKE THE VEHICLE TO THE TIRE SHOP TO HAVE AN ALIGNMENT DONE FOR YOUR SAFETY. YOU DID NOT COMPLAIN OF AN ALIGNMENT OR ANY ISSUES WITH THE TIRES, BUT WE OFFERED TO GET IT DONE SO THAT YOU WOULD NOT HAVE TO WORRY ABOUT IT AT ANY GIVEN TIME IN THE FUTURE. THE DAY YOU SAW THE CAR, IT WAS DETAILED AND THAT IS WHY THE TIRES LOOKED SHINY. WHEN YOU RETURNED TO PICK UP THE CAR, IT WAS PRETTY OBVIOUS THAT THE TIRE SHINE HAD FADED, AND DOES NOT MEAN THAT YOUR TIRES WERE CHANGED! WE ALSO CALLED THE TIRE SHOP IN FRONT OF YOU AND ASKED THEM IF THE TIRES WERE TOUCHED, ON SPEAKER, AND YOU HEARD IT YOURSELF. THEY STATED THAT THEY ONLY PERFORMED AN ALIGNMENT AND DID NOT TOUCH THE TIRES. YOU THEN HAD A BREAKDOWN AND STARTED YELLING AT EVERYONE WHO WAS TRYING TO HELP YOU AND CALM YOU DOWN. WE THEN OFFERED THAT WE RETURN YOUR DEPOSIT AND DOWN PAYMENT, AS WELL AS TERMINATE YOUR AUTO LOAN CONTRACT. YOU AGREED AND WE PROCEEDED INSIDE TO THE CREDIT CARD MACHINE, WHERE YOU YOURSELF SIGNED A RECEIPT FOR THE REFUND. IT IS OUT OF OUR CONTROL HOW LONG A CREDIT CARD COMPANY WILL TAKE TO RETURN THOSE FUNDS TO YOU. ASIDE FROM THE FACT, YOU WERE PRESENT AND WITNESSED YOUR REFUND BEING PROCESSED, YOU SIGNED FOR IT ON THE CREDIT CARD MACHINE! YOU ALSO COMPLAINED TO THE BETTER BUSINESS BUREAU, WHICH THEN REACHED OUT TO US, AND ASKED THAT WE PROVIDE SUPPORTING DOCUMENTATION, WHICH WE DID. THE BBB THEN REPLIED TO US, STATING THAT WE WERE NOT IN THE WRONG AND AUTOMATICALLY CLOSED YOUR CASE. BEFORE MAKING CLAIMS THAT A BUSINESS IS SHADY, WEIGH YOUR CLAIMS BEFORE WRONGLY ACCUSING US OF ANY WRONG DOING, AS WE DID OUR BEST TO HELP YOU THROUGHOUT THE ENTIRE PROCESS. YOU WAITED 2 FULL WEEKS BEFORE LEAVING A REVIEW, HERE ON CARS.COM. MAYBE IT WAS DUE TO THE FACT THAT YOU HAVE COME TO REALIZATION THAT OUR DEAL WAS MORE THAN SATISFYING AND ABOVE FAIR. PLEASE DO RECONSIDER YOUR FEELINGS. THANK YOU FOR CHOOSING CARTOPIA FOR YOUR AUTO NEEDS. WE ARE SORRY OUR RELATIONSHIP HAD TO END THIS WAY.
CarTopia was one of the smoothest dealerships ive ever dealt with! The staff and quality of service were all excellent. Please do yourself a favor and... check them as soon as you can, you wont regret it!
THANK YOU FOR YOUR AMAZING REVIEW AND GIVING US THE PLEASURE TO ASSIST YOU BASEL!
I had a great experience shopping and purchasing a vehicle from Cartopia! The receptionist was nice... The sales people were awesome... They made sure... I got what I wanted and not just put me in any vehicle! They showed great customer service and I got lucky enough to even get some free pizza! I would recommend this place over any used car dealer I have dealt with... I even recommended them to two people and both people went there and walked out happy with new vehicles! Great experience and great deal ship! I highly recommend! Thank you Cartopia for my 2016 white Ford Fusion.... ❤️
IT WAS OUR PLEASURE TO ASSIST YOU LASHONDA! WE ARE ALWAYS HERE TO ASSIST YOU AND LOOK FORWARD TO A GROWING RELATIONSHIP. THANK YOU FOR ALL OF YOUR REF...ERRALS AND KIND WORDS! CONGRATULATIONS ON THE NEW PURCHASE!
They really made my car shopping experience the best. Couldn't be happier everyone from the salesman to the managers were great! Highly reccomended, finally... have my new Jeep i always wanted thanks to them. Al, Bill and Paul thanks again guys you rock!
THANK YOU FOR THE GREAT REVIEW LOS! IT IS CUSTOMERS LIKE YOU WHO KEEP US GOING. CONGRATULATIONS!
This dealership was the greatest decision I made when deciding to purchase my vehicle. I walked in and found the car I always wanted. My credit was not... the best, but CarTopia said that they would do whatever they can to make it work. I didn't think I was qualified, but somehow they got it done. My payment was exactly where I wanted to be and they made the process very easy and smooth. The staff is very friendly and they go above and beyond for you. Omar and Al made sure I was happy with the car and the numbers. They not only gave me a great deal, but they were willing to take as much time as they needed to go back and forth with the bank to negotiate my terms. I have not heard of a dealership that cares this much about their customers. On top of the great experience, the car is amazing. Very clean and runs amazing. Please do yourself a favor and go check them out. I don't even know how someone can leave a bad review about them, but I guess some people just haven't experienced the traditional dealership buying experience. They should go check out another dealership and I'm sure they will reconsider leaving a bad review. All dealerships charge outrageous fees, but not CarTopia. They are straight up with you and there are no hidden fees. Thank you CarTopia for a wonderful experience!! I will be back and definitely will be sending you guys more customers. Thank you for being great.
RONALD, IT WAS OUR PLEASURE ASSISTING YOU! THANK YOU FOR TAKING THE TIME TO REVIEW US. PLEASE FEEL FREE TO VISIT US ANYTIME AS YOU ARE NOW PART OF THE... CARTOPIA FAMILY! CONGRATULATIONS ON YOUR NEW PURCHASE!