Reviews
DO NOT USE THIS DEALERSHIP!
DO NOT USE THIS DEALERSHIP! I was experiencing issues with my 2017 GMC Sierra 1500, which turned out to be the well-known transmission problem for this model year. I dropped my vehicle off at the dealership on December 28. On January 3, I was informed that the transmission had just been ordered. Three weeks later told it could be up to 3 months for a new transmission. Vehicle still sitting at dealership with no fix date. Then, I received a call—not from the dealership, but from the Belleville police—informing me that my truck had been left on cinder blocks and that my 22” wheels had been stolen while it was sitting in the dealership’s parking lot. When I called the dealership to ask why the police contacted me first instead of them, they had no clear answer. When I asked what they planned to do about the theft, they simply told me I would need to file a claim with my insurance. The dealership has "duty of care" and now wants to back out of it. Guess they forgot about their garage keepers insurance. DO NOT USE THIS DEALERSHIP TRUST ME WILL COST YOU MORE IN THE LONG RUN. THEY NEED TO FIRE THEIR MANAGEMENT ASAP! GMC Corporate, Regional, and BBB have been notified.
DO NOT USE THIS DEALERSHIP!
DO NOT USE THIS DEALERSHIP! I was experiencing issues with my 2017 GMC Sierra 1500, which turned out to be the well-known transmission problem for this model year. I dropped my vehicle off at the dealership on December 28. On January 3, I was informed that the transmission had just been ordered. Three weeks later told it could be up to 3 months for a new transmission. Vehicle still sitting at dealership with no fix date. Then, I received a call—not from the dealership, but from the Belleville police—informing me that my truck had been left on cinder blocks and that my 22” wheels had been stolen while it was sitting in the dealership’s parking lot. When I called the dealership to ask why the police contacted me first instead of them, they had no clear answer. When I asked what they planned to do about the theft, they simply told me I would need to file a claim with my insurance. The dealership has "duty of care" and now wants to back out of it. Guess they forgot about their garage keepers insurance. DO NOT USE THIS DEALERSHIP TRUST ME WILL COST YOU MORE IN THE LONG RUN. THEY NEED TO FIRE THEIR MANAGEMENT ASAP! GMC Corporate, Regional, and BBB have been notified.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very unprofessional and will never bring a car to their
Very unprofessional and will never bring a car to their dealership to be serviced again. Service team is not well trained and spent double the amount at cardinal buick for service repairs compared to a local dealer I had to pay to get my car towed to, who actually fixed my issue for half the price. Cardinal Buick is in the business of taking advantage of people and cannot stress enough that anyone should think twice about going to cardinal Buick to purchase a vehicle or get it serviced.
Very unprofessional and will never bring a car to their
Very unprofessional and will never bring a car to their dealership to be serviced again. Service team is not well trained and spent double the amount at cardinal buick for service repairs compared to a local dealer I had to pay to get my car towed to, who actually fixed my issue for half the price. Cardinal Buick is in the business of taking advantage of people and cannot stress enough that anyone should think twice about going to cardinal Buick to purchase a vehicle or get it serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased a new 2024 GMC Terrain at Cardinal on
I purchased a new 2024 GMC Terrain at Cardinal on November 16th. I found Cardinal through cars.com. I was connected with Martavion (Marty) Collins. I cannot say enough about the wonderful experience working with him. He was communicative, courteous, respectful, and very kind. He answered every email and phone call. His excellent level of care did not fluctuate throughout the buying process, even though he had to stay late to accommodate my husband and me. He connected me with finance manager Brittany Deeds when I had a finance question. She, as well, was fantastic to work with. She put us at ease, looked out for the best rate, and was very caring about our situation. I traveled down to Cardinal from Peoria, IL because they had the car I wanted at a good price. We were welcomed, and made to feel very comfortable throughout the whole process. They looked out for us as customers, and they did NOT have the attitude that they were doing us a favor to sell us a car. We would travel to Cardinal again to purchase! Highly recommended!
I purchased a new 2024 GMC Terrain at Cardinal on
I purchased a new 2024 GMC Terrain at Cardinal on November 16th. I found Cardinal through cars.com. I was connected with Martavion (Marty) Collins. I cannot say enough about the wonderful experience working with him. He was communicative, courteous, respectful, and very kind. He answered every email and phone call. His excellent level of care did not fluctuate throughout the buying process, even though he had to stay late to accommodate my husband and me. He connected me with finance manager Brittany Deeds when I had a finance question. She, as well, was fantastic to work with. She put us at ease, looked out for the best rate, and was very caring about our situation. I traveled down to Cardinal from Peoria, IL because they had the car I wanted at a good price. We were welcomed, and made to feel very comfortable throughout the whole process. They looked out for us as customers, and they did NOT have the attitude that they were doing us a favor to sell us a car. We would travel to Cardinal again to purchase! Highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First time using Cardinal Buick GMC service
Amanda Eads, my service advisor, was very friendly and helpful. She kept me informed about my car repairs and estimates, and made my whole experience positive. The service team did a great job in repairing my car in one day and it is as good as new.
First time using Cardinal Buick GMC service
Amanda Eads, my service advisor, was very friendly and helpful. She kept me informed about my car repairs and estimates, and made my whole experience positive. The service team did a great job in repairing my car in one day and it is as good as new.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lack of communications and empathy.
April 01, 2024 Concerns: Regarding Poor Service, Lack of Communication, and Delay in Car Service Dear Cardinal Buick GMC, I hope this letter finds you well. I am writing to express my deep disappointment regarding the recent service experience I had at your establishment. As a loyal customer who has trusted your services for seven years, the level of service I received during my most recent visit was far below the standard I have come to expect from your reputable company. One of the primary issues I encountered was the lack of communication throughout the service process. Despite assurances of regular updates, I did not receive any notifications regarding the status of my vehicle for an extended period. It came to my attention that my car had been sitting idle at your facility for a total of 18 days before I took the initiative to contact your team for an update. This prolonged delay is unacceptable and reflects poorly on your company's commitment to customer satisfaction. As a result of these shortcomings, I incurred additional expenses and inconveniences due to the extended downtime of my vehicle. This experience has left me feeling frustrated and dissatisfied as a customer who has consistently supported your business. I urge you to take immediate action to rectify these issues and prevent similar occurrences in the future. This may include implementing better communication protocols, enhancing quality control measures, and offering compensation or discounts for the inconvenience caused. I value the relationship I have built with your company over the years and hope that we can work together to resolve these issues promptly. Please contact me at your earliest convenience to discuss this matter further and reach a satisfactory resolution. Thank you for your attention to this important issue. I look forward to your prompt response. Sincerely, JC Jackson
Lack of communications and empathy.
April 01, 2024 Concerns: Regarding Poor Service, Lack of Communication, and Delay in Car Service Dear Cardinal Buick GMC, I hope this letter finds you well. I am writing to express my deep disappointment regarding the recent service experience I had at your establishment. As a loyal customer who has trusted your services for seven years, the level of service I received during my most recent visit was far below the standard I have come to expect from your reputable company. One of the primary issues I encountered was the lack of communication throughout the service process. Despite assurances of regular updates, I did not receive any notifications regarding the status of my vehicle for an extended period. It came to my attention that my car had been sitting idle at your facility for a total of 18 days before I took the initiative to contact your team for an update. This prolonged delay is unacceptable and reflects poorly on your company's commitment to customer satisfaction. As a result of these shortcomings, I incurred additional expenses and inconveniences due to the extended downtime of my vehicle. This experience has left me feeling frustrated and dissatisfied as a customer who has consistently supported your business. I urge you to take immediate action to rectify these issues and prevent similar occurrences in the future. This may include implementing better communication protocols, enhancing quality control measures, and offering compensation or discounts for the inconvenience caused. I value the relationship I have built with your company over the years and hope that we can work together to resolve these issues promptly. Please contact me at your earliest convenience to discuss this matter further and reach a satisfactory resolution. Thank you for your attention to this important issue. I look forward to your prompt response. Sincerely, JC Jackson
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer - Steve KLucker -1/2524 -- I would like to
Customer - Steve KLucker -1/2524 -- I would like to commend a ( Service tech- Brandon Holland ) and a (Service Manager - Chris Meskinen) I had a situation with a set of Tire Purchase at Dealership and both men were a couple of (TopGuns) getting situation resolved for both parties .I THANK YOU so much for all the time and effort put in to resolve issue -- Both guys very Professional and very nice to Talk to. -- (
Customer - Steve KLucker -1/2524 -- I would like to
Customer - Steve KLucker -1/2524 -- I would like to commend a ( Service tech- Brandon Holland ) and a (Service Manager - Chris Meskinen) I had a situation with a set of Tire Purchase at Dealership and both men were a couple of (TopGuns) getting situation resolved for both parties .I THANK YOU so much for all the time and effort put in to resolve issue -- Both guys very Professional and very nice to Talk to. -- (
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Made us feel right at home!
David Tutterow was a great salesman! We wish we could have gotten a lower payment but overall it was a really good buying experience. He answered all of our questions and was really patient while we decided if we wanted the vehicle we test drove. He made us feel right at home. Would recommend anyone to see him for their next new vehicle. You won't be sorry! (So far I can't speak on the service department. In the future I will update after using their services.)
Made us feel right at home!
David Tutterow was a great salesman! We wish we could have gotten a lower payment but overall it was a really good buying experience. He answered all of our questions and was really patient while we decided if we wanted the vehicle we test drove. He made us feel right at home. Would recommend anyone to see him for their next new vehicle. You won't be sorry! (So far I can't speak on the service department. In the future I will update after using their services.)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, we're happy you found David to be so supportive during your experience here at Cardinal Buick GMC INC.. Thank you so much for your feedback! We hope you have a great day!
Just say no
This dealership is about as sleezy as they come. They bend word and phrases around and don’t follow through. The phrases are in favor of them and when you ask about it, they say that you misinterpreted. They are liars but Matt Columbo is truly extra sleezy. Wish I could give negative numbers
Just say no
This dealership is about as sleezy as they come. They bend word and phrases around and don’t follow through. The phrases are in favor of them and when you ask about it, they say that you misinterpreted. They are liars but Matt Columbo is truly extra sleezy. Wish I could give negative numbers
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Beyond happy
Can't say enough good things. Best car buying experience ever. David T was the absolute best.
Beyond happy
Can't say enough good things. Best car buying experience ever. David T was the absolute best.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Watch your back with Cardinal
Bait and switch tactics on the front side of the deal. I had to fight for the price advertised on line. High pressure sales tactics in the finance office. He didn?t want to take no for an answer. Ran our credit on multiple platforms but didn?t give the opportunity to view or select the financing that was good for us. They came back with an offer that I assume was good for them not me. Had to fight to get an ok rate. In hindsight, I should have just went somewhere else for the financing. We were forced to purchase the Nitro fill and didn?t receive and documentation or proof that we even received anything at all. Felt like a scam. This was not a good ?first car? buying experience for my daughter. It was a good thing I was there so she didn?t get railroaded.
Watch your back with Cardinal
Bait and switch tactics on the front side of the deal. I had to fight for the price advertised on line. High pressure sales tactics in the finance office. He didn?t want to take no for an answer. Ran our credit on multiple platforms but didn?t give the opportunity to view or select the financing that was good for us. They came back with an offer that I assume was good for them not me. Had to fight to get an ok rate. In hindsight, I should have just went somewhere else for the financing. We were forced to purchase the Nitro fill and didn?t receive and documentation or proof that we even received anything at all. Felt like a scam. This was not a good ?first car? buying experience for my daughter. It was a good thing I was there so she didn?t get railroaded.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase