Cardinal Buick GMC Inc.

4.3
(196 reviews)
Visit Cardinal Buick GMC Inc.
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (618) 310-0928 (618) 310-0928
Used (618) 509-5053 (618) 509-5053
Service (618) 509-5054 (618) 509-5054

Inventory

See all 375 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2018.
At Cardinal we take great pride in how we do things differently. As a locally owned and operated business there's a certain responsibility that comes with being a community fixture in Belleville which is why we operate with total transparency and fairness. We're a passionate relaxed and family-oriented crew and we strive to project those qualities onto every customer that walks through our door. With our Cardinal Confidence Process you can be confident in the deal you're getting the vehicle of choice and a Cardinal Sales Professional that's going to be there for you before and after the sale! We look forward to seeing you here!

Service center

Phone number (618) 509-5054

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.3
(196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cardinal Buick GMC Inc. from DealerRater.

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5.0

First time using Cardinal Buick GMC service

Amanda Eads, my service advisor, was very friendly and helpful. She kept me informed about my car repairs and estimates, and made my whole experience positive. The service team did a great job in repairing my car in one day and it is as good as new.

5.0

First time using Cardinal Buick GMC service

Amanda Eads, my service advisor, was very friendly and helpful. She kept me informed about my car repairs and estimates, and made my whole experience positive. The service team did a great job in repairing my car in one day and it is as good as new.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Lack of communications and empathy.

April 01, 2024 Concerns: Regarding Poor Service, Lack of Communication, and Delay in Car Service Dear Cardinal Buick GMC, I hope this letter finds you well. I am writing to express my deep disappointment regarding the recent service experience I had at your establishment. As a loyal customer who has trusted your services for seven years, the level of service I received during my most recent visit was far below the standard I have come to expect from your reputable company. One of the primary issues I encountered was the lack of communication throughout the service process. Despite assurances of regular updates, I did not receive any notifications regarding the status of my vehicle for an extended period. It came to my attention that my car had been sitting idle at your facility for a total of 18 days before I took the initiative to contact your team for an update. This prolonged delay is unacceptable and reflects poorly on your company's commitment to customer satisfaction. As a result of these shortcomings, I incurred additional expenses and inconveniences due to the extended downtime of my vehicle. This experience has left me feeling frustrated and dissatisfied as a customer who has consistently supported your business. I urge you to take immediate action to rectify these issues and prevent similar occurrences in the future. This may include implementing better communication protocols, enhancing quality control measures, and offering compensation or discounts for the inconvenience caused. I value the relationship I have built with your company over the years and hope that we can work together to resolve these issues promptly. Please contact me at your earliest convenience to discuss this matter further and reach a satisfactory resolution. Thank you for your attention to this important issue. I look forward to your prompt response. Sincerely, JC Jackson

1.0

Lack of communications and empathy.

April 01, 2024 Concerns: Regarding Poor Service, Lack of Communication, and Delay in Car Service Dear Cardinal Buick GMC, I hope this letter finds you well. I am writing to express my deep disappointment regarding the recent service experience I had at your establishment. As a loyal customer who has trusted your services for seven years, the level of service I received during my most recent visit was far below the standard I have come to expect from your reputable company. One of the primary issues I encountered was the lack of communication throughout the service process. Despite assurances of regular updates, I did not receive any notifications regarding the status of my vehicle for an extended period. It came to my attention that my car had been sitting idle at your facility for a total of 18 days before I took the initiative to contact your team for an update. This prolonged delay is unacceptable and reflects poorly on your company's commitment to customer satisfaction. As a result of these shortcomings, I incurred additional expenses and inconveniences due to the extended downtime of my vehicle. This experience has left me feeling frustrated and dissatisfied as a customer who has consistently supported your business. I urge you to take immediate action to rectify these issues and prevent similar occurrences in the future. This may include implementing better communication protocols, enhancing quality control measures, and offering compensation or discounts for the inconvenience caused. I value the relationship I have built with your company over the years and hope that we can work together to resolve these issues promptly. Please contact me at your earliest convenience to discuss this matter further and reach a satisfactory resolution. Thank you for your attention to this important issue. I look forward to your prompt response. Sincerely, JC Jackson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Customer - Steve KLucker -1/2524 -- I would like to

Customer - Steve KLucker -1/2524 -- I would like to commend a ( Service tech- Brandon Holland ) and a (Service Manager - Chris Meskinen) I had a situation with a set of Tire Purchase at Dealership and both men were a couple of (TopGuns) getting situation resolved for both parties .I THANK YOU so much for all the time and effort put in to resolve issue -- Both guys very Professional and very nice to Talk to. -- (

5.0

Customer - Steve KLucker -1/2524 -- I would like to

Customer - Steve KLucker -1/2524 -- I would like to commend a ( Service tech- Brandon Holland ) and a (Service Manager - Chris Meskinen) I had a situation with a set of Tire Purchase at Dealership and both men were a couple of (TopGuns) getting situation resolved for both parties .I THANK YOU so much for all the time and effort put in to resolve issue -- Both guys very Professional and very nice to Talk to. -- (

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Made us feel right at home!

David Tutterow was a great salesman! We wish we could have gotten a lower payment but overall it was a really good buying experience. He answered all of our questions and was really patient while we decided if we wanted the vehicle we test drove. He made us feel right at home. Would recommend anyone to see him for their next new vehicle. You won't be sorry! (So far I can't speak on the service department. In the future I will update after using their services.)

5.0

Made us feel right at home!

David Tutterow was a great salesman! We wish we could have gotten a lower payment but overall it was a really good buying experience. He answered all of our questions and was really patient while we decided if we wanted the vehicle we test drove. He made us feel right at home. Would recommend anyone to see him for their next new vehicle. You won't be sorry! (So far I can't speak on the service department. In the future I will update after using their services.)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Susan, we're happy you found David to be so supportive during your experience here at Cardinal Buick GMC INC.. Thank you so much for your feedback! We hope you have a great day!

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1.0

Just say no

This dealership is about as sleezy as they come. They bend word and phrases around and don’t follow through. The phrases are in favor of them and when you ask about it, they say that you misinterpreted. They are liars but Matt Columbo is truly extra sleezy. Wish I could give negative numbers

1.0

Just say no

This dealership is about as sleezy as they come. They bend word and phrases around and don’t follow through. The phrases are in favor of them and when you ask about it, they say that you misinterpreted. They are liars but Matt Columbo is truly extra sleezy. Wish I could give negative numbers

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Beyond happy

Can't say enough good things. Best car buying experience ever. David T was the absolute best.

5.0

Beyond happy

Can't say enough good things. Best car buying experience ever. David T was the absolute best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2.0

Watch your back with Cardinal

Bait and switch tactics on the front side of the deal. I had to fight for the price advertised on line. High pressure sales tactics in the finance office. He didn?t want to take no for an answer. Ran our credit on multiple platforms but didn?t give the opportunity to view or select the financing that was good for us. They came back with an offer that I assume was good for them not me. Had to fight to get an ok rate. In hindsight, I should have just went somewhere else for the financing. We were forced to purchase the Nitro fill and didn?t receive and documentation or proof that we even received anything at all. Felt like a scam. This was not a good ?first car? buying experience for my daughter. It was a good thing I was there so she didn?t get railroaded.

2.0

Watch your back with Cardinal

Bait and switch tactics on the front side of the deal. I had to fight for the price advertised on line. High pressure sales tactics in the finance office. He didn?t want to take no for an answer. Ran our credit on multiple platforms but didn?t give the opportunity to view or select the financing that was good for us. They came back with an offer that I assume was good for them not me. Had to fight to get an ok rate. In hindsight, I should have just went somewhere else for the financing. We were forced to purchase the Nitro fill and didn?t receive and documentation or proof that we even received anything at all. Felt like a scam. This was not a good ?first car? buying experience for my daughter. It was a good thing I was there so she didn?t get railroaded.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Go somewhere else

I would leave less if possible! I feel bamboozled! Everything started off great. I was in a pickle where I really needed to buy a vehicle. Matt contacted me immediately and made me feel very trusting of him. He even ubered me there and I live over 40 min away. I told him I was looking for a good vehicle with a note 250 to 300. I have not bought a car in over 10 years. But he assured me he could make that happen. I tested a Trax and a Toyota. Needless to say there was no way they could get me that low with my 1k, trade in and credit. I felt pushed into continuing to get a car more than I could afford. They put me with Arvid. He kept trying to find ways that my budget could afford this vehicle. He lost the fight and tagged in Quan. I folded and got the car with promise that they had my back I have a bumper to bumper warranty and maintenance for 5yrs. I got the trax. I am not mad at myself but it is beyond my budget. I’ve had it since 6/6/23. Today is 6/15/23. I’ve already had a back light that pops out every time I open and close the hatch door in the back but the front seat is falling apart and if it gets worse I can no longer adjust my driver seat. I’ve been calling, chatting, emailing and texting with no response! Finally I got Arvid! He said my issues were cosmetic and no promises on fixing it. I emailed pictures! The pics below showing they are not cosmetic! No response! These people will make you feel good and get there thousands then screw you! I am not rich by a long shot! I have to work more than my average to afford a car note and full coverage insurance. I don’t appreciate nor will I support companies that trick you with promises to take care of you and be fair then get your money and ghost you! Trust me I’m telling everyone about this cardinal Buick! Matt! Arvid! Quan! Those were the three for me that lied and got my trust!

1.0

Go somewhere else

I would leave less if possible! I feel bamboozled! Everything started off great. I was in a pickle where I really needed to buy a vehicle. Matt contacted me immediately and made me feel very trusting of him. He even ubered me there and I live over 40 min away. I told him I was looking for a good vehicle with a note 250 to 300. I have not bought a car in over 10 years. But he assured me he could make that happen. I tested a Trax and a Toyota. Needless to say there was no way they could get me that low with my 1k, trade in and credit. I felt pushed into continuing to get a car more than I could afford. They put me with Arvid. He kept trying to find ways that my budget could afford this vehicle. He lost the fight and tagged in Quan. I folded and got the car with promise that they had my back I have a bumper to bumper warranty and maintenance for 5yrs. I got the trax. I am not mad at myself but it is beyond my budget. I’ve had it since 6/6/23. Today is 6/15/23. I’ve already had a back light that pops out every time I open and close the hatch door in the back but the front seat is falling apart and if it gets worse I can no longer adjust my driver seat. I’ve been calling, chatting, emailing and texting with no response! Finally I got Arvid! He said my issues were cosmetic and no promises on fixing it. I emailed pictures! The pics below showing they are not cosmetic! No response! These people will make you feel good and get there thousands then screw you! I am not rich by a long shot! I have to work more than my average to afford a car note and full coverage insurance. I don’t appreciate nor will I support companies that trick you with promises to take care of you and be fair then get your money and ghost you! Trust me I’m telling everyone about this cardinal Buick! Matt! Arvid! Quan! Those were the three for me that lied and got my trust!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Cardinal Buick GMC is the BEST!

Excellent from start to finish! TC and his partner Jaylen made this the best car buying experience ever! Very comfortable atmosphere which made decision making so much clearer! I'll definitely recommend Cardinal to all my friends & family.

5.0

Cardinal Buick GMC is the BEST!

Excellent from start to finish! TC and his partner Jaylen made this the best car buying experience ever! Very comfortable atmosphere which made decision making so much clearer! I'll definitely recommend Cardinal to all my friends & family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

We do talk about Bruno!

Had a great experience working with Bruno.. He was so helpful and considerate and answered all our questions.. We will definitely recommend him and Cardinal Buick !

5.0

We do talk about Bruno!

Had a great experience working with Bruno.. He was so helpful and considerate and answered all our questions.. We will definitely recommend him and Cardinal Buick !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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