Rock Hill Nissan

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
212 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    January 20, 2020

    I purchased a car from here on 12/27/19. The only positive outcome of my experience is the car I chose to purchase. The test drive was great but it all... went down hill when it came time to discuss numbers. I was already pre-approved by my credit union so the only thing left to do was to negotiate a decent price. The salesman came back with a price that was $11,000 more than what was posted online and not to mention they tried to sneak in their $588 “doc fee” twice. They also offered me the lowest trade in value possible for the car I was getting rid of. During this whole negotiation process, I was promised (verbally and on paper) that they would order a 2nd key and also replace a part on the car. The salesman assured me that they would have everything arranged that following week but here we are 3 weeks later and I haven’t heard a thing from anyone at Nissan. Long story short, this is just your typical dealership who tries to get over on you and fails to follow up with anything after they get their check. Overall I had a negative experience and would not do business there in the future.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 15, 2020

    Excellent customer service, facility was clean and very friendly employees, my car was finished before the estimated time I was given, all my questions... were answered

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 8, 2020

    I had an issue with my brakes, the issue was quickly resolved. I appreciate being listened to and Jeff made the correction without hesitation. Excellent... customer service.. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 8, 2020

    Top notch customer service. Highly recommend this dealership for purchases as well as service. Techs were highly trained and explained everything they... serviced as well as answering all my questions. You could tell they were out to ensure I was satisfied with my visit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 5, 2020

    AWESOME service, once again Van knocked it out of the ballpark. His professional customer service is top notch, hands down. Always their for me when... I have questions. He listens to what I want. Very professional, I am greatly satisfied with my car care.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 1, 2020

    Tracy made the experience of servicing my sons car a pleasant and comfortable one. She earned my trust by treating me like she was advising a friend....

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 29, 2019

    8am appointment day after Xmas, Tracy was my service advisor, got me in and out in < 40 minutes. Easy check in process, nice waiting area and service... was smooth and efficient.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 27, 2019

    Everyone was awesome. Traci my service rep is awesome. I would recommend the service department and dealership. Heather was great getting me into an loaner.... The GM is great. The sales people was pleasant. I will continue to take my car un and will purchase my next vehicle there.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 23, 2019

    Always. Friendly. Doesn’t try to push unnecessary repairs on you. Understands when you want to wait til another service for some items or that you can... do them yourself like flyers

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 22, 2019

    Hello Mr. Zambrano, On Thursday, I scheduled an 11am appointment to have my car serviced. Upon my arrival at 10:50am, I received a very warm welcome from... Mr. Karl Small. He was very cordial and most professional. I wanted an oil change and my tires rotated along with having my Sentra checked out (I just purchased it in May). He made me feel like a VIP! Lol! I told him that I didn't want to drive all the way to the Nissan dealership on Independence Blvd. since I lived in Chester, SC. He took excellent care of me! I'm a Rock Hill Nissan customer for life. Give Mr. Small a raise, he deserves it! Mayhue H. Bostic, III

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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